Microsoft Dynamics 365 CRM + MaintainX Integration

Integrate MaintainX to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each work order handled. Sync maintenance operations with your CRM, update lead statuses, alert your team, and trigger follow-ups automatically.

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1.
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  •  MaintainX
    Work order status is changed in MaintainX Instant
  •  MaintainX
    Work order is created in MaintainX Instant
  •  MaintainX
    Category added to work order in MaintainX Instant
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2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  •  MaintainX
    Create work order comment in MaintainX
  •  MaintainX
    Create new message in MaintainX
  •  MaintainX
    Create work request in MaintainX
  •  MaintainX
    Create work order in MaintainX

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Ready Workflows Ready Workflows for MaintainX + Microsoft Dynamics 365 CRM Integration

Create leads from work orders, update account records, sync cases, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Dynamics 365 CRM +  MaintainX Integration

Create MaintainX work request for new Microsoft Dynamics 365 CRM contact

Microsoft Dynamics 365 CRM and MaintainX are both powerful tools that, when used correctly, can help you become more productive.

When you create a contact in Microsoft Dynamics 365 CRM, do you also create a work request in MaintainX? If not, you should! This will help ensure that you never forget to follow-up with a lead. Also, it can help to keep your team organized and on track.
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 MaintainX + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact from new MaintainX work order

As an online store owner, you're likely using MaintainX to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate MaintainX with Microsoft Dynamics 365 CRM? This integration will allow you to automatically create a contact for each new work order in Microsoft Dynamics 365 CRM.

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Connect more apps to your MaintainX + Microsoft Dynamics 365 CRM flow

Sync your maintenance data with messaging platforms, email tools, CRMs, and support systems to keep all teams aligned. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
 MaintainX
+
Microsoft OutlookMicrosoft Outlook (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
GmailGmail (4)
+
Jira Software CloudJira Software Cloud (4)
+
QuickBooks OnlineQuickBooks Online (4)
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Create a Microsoft Outlook event when a work order is created in MaintainX, and update Microsoft Dynamics 365 CRM records
MaintainX work orders trigger calendar events in Microsoft Outlook and update Microsoft Dynamics 365 CRM records instantly, keeping your scheduling and CRM fully aligned.
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Send a Microsoft Outlook email for every MaintainX work order status change, and update Microsoft Dynamics 365 CRM cases
Keep stakeholders informed with automated Microsoft Outlook emails whenever a MaintainX work order status changes, while updating Microsoft Dynamics 365 CRM cases.
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Create a Microsoft Outlook contact when a Microsoft Dynamics 365 CRM contact is created, and post a work request in MaintainX
New Microsoft Dynamics 365 CRM contacts automatically generate Microsoft Outlook contacts and create a work request in MaintainX for fast operational follow-up.
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Use ChatGPT to analyze new Microsoft Dynamics 365 CRM leads, create a MaintainX work order, and send a Microsoft Outlook email
Use ChatGPT to evaluate new Microsoft Dynamics 365 CRM leads, generate a MaintainX work order for qualifying items, and notify stakeholders in Microsoft Outlook.

Supported triggers and actions for Microsoft Dynamics 365 CRM and MaintainX

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Sales order is created in Microsoft Dynamics 365 CRM
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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 MaintainX
MaintainX Triggers & Actions
Instant
Work order status is changed in MaintainX
Triggers the automation when a work order status is changed
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Instant
Work order is created in MaintainX
Triggers the automation when a work order is created
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Instant
Category added to work order in MaintainX
Triggers the automation when a new category is added to a work order
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Create work order comment in MaintainX
Adds a new comment to a work order
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Create new message in MaintainX
Creates a new message
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Create work request in MaintainX
Generates a new work request
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Create work order in MaintainX
Generates a new work order
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What can you automate with MaintainX + Microsoft Dynamics 365 CRM?

Connect your maintenance operations and CRM workflows to eliminate manual data entry and keep all teams fully synchronized.

What you can automate?
🔄
Sync work orders and CRM leads automatically
Turn every MaintainX work order into a Microsoft Dynamics 365 CRM lead instantly. Eliminate manual data transfer and keep your sales and operations pipelines aligned.
📝
Capture every submitted work order field
Map all available MaintainX work order details into separate Microsoft Dynamics 365 CRM fields instead of just basic names. Your CRM records become a comprehensive source for review.
🔔
Alert your team the moment events occur
Notify your team instantly in Slack or via email whenever a new work order is logged or a CRM lead is updated. Prevent missed follow-ups and improve response times.
🔀
Route records based on submitted criteria
Send maintenance updates to different CRM accounts or team channels depending on specific categories or priority fields submitted in your work orders.
⏱️
Keep destination records updated as work progresses
Automatically update Microsoft Dynamics 365 CRM cases whenever a MaintainX work order status changes. Keep customer records current without manual status checks.
🔍
Search and update instead of creating duplicates
Search existing Microsoft Dynamics 365 CRM contacts before creating new records. Prevent duplicate entries and maintain a clean, organized customer database.
Handle later status changes and completions
Trigger automated CRM updates or customer notifications when a MaintainX work order is marked completed or closed. Close out projects seamlessly.
🔌
Extend your workflow to messaging and support apps
Connect your core MaintainX and Microsoft Dynamics 365 CRM flow with Slack, Gmail, or Jira to notify teams and create follow-up tasks in one unified pipeline.
And much more...

Who is MaintainX + Microsoft Dynamics 365 CRM integration for?

Operations managers, sales leaders, and support supervisors eliminate manual handoffs and ensure complete data visibility across maintenance and CRM platforms.

Operations Directors
Operations Directors
Service Dispatchers
Service Dispatchers
Client Account Managers
Client Account Managers
Support Supervisors
Support Supervisors
Sales Coordinators
Sales Coordinators
Compliance Officers
Compliance Officers
📈
Operations Directors
You oversee maintenance schedules and customer accounts, but your operational metrics only update when team members manually export reports, so the completion counts you review are always outdated — with this integration, every work order update lands in your CRM instantly and your dashboard stays current.
Service Dispatchers
You need to assign field technicians immediately when client inquiries arrive, but manual data entry between systems leaves you finding out too late — with this integration, every new CRM lead generates a work order instantly and your response times improve.
📋
Client Account Managers
You answer to external clients who demand real-time visibility into active maintenance projects, but tracking progress across separate tools causes communication gaps — this integration means every status change updates your CRM records automatically so clients always see accurate progress.
🔄
Support Supervisors
The volume of inbound service cases is too high for your staff to keep up by hand, leading to missed customer follow-ups and unlogged tickets — automating both apps means every service interaction syncs across platforms without manual intervention.
🔗
Sales Coordinators
You own the pipeline stage following initial field assessments, but you depend on technicians to manually hand over notes from MaintainX — connecting these apps means every work order completion updates your CRM lead status instantly.
🗂️
Compliance Officers
You need a reliable, unbroken audit history of every equipment repair and client communication, but you keep finding gaps caused by manual logging errors — this integration means every event is recorded across platforms with absolute accuracy.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + MaintainX

Build and manage your Microsoft Dynamics 365 CRM + MaintainX automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + MaintainX with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect MaintainX to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect MaintainX to Microsoft Dynamics 365 CRM in one click using ready-made flows or by using Integrately AI to set up your custom workflow. It links seamlessly with tools like Slack, HubSpot, and Gmail.
Can I automatically create Microsoft Dynamics 365 CRM leads from MaintainX work orders?
Frequently Asked Questions
Can I connect MaintainX, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for MaintainX and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How are MaintainX work order updates synced to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How can I update Microsoft Dynamics 365 CRM accounts from MaintainX events?
Frequently Asked Questions
Do I need coding skills to automate MaintainX and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the MaintainX and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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