Microsoft Dynamics 365 CRM + Mandrill Integration

Integrate Mandrill to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each contact handled. Track engagement, update your CRM records, alert your sales team, and trigger follow-ups automatically.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Mandrill
    Message is sent in Mandrill Instant
  • Mandrill
    Message is opened in Mandrill Instant
  • Mandrill
    Message is rejected in Mandrill Instant
  • Mandrill
    Message is soft-bounced in Mandrill Instant
  • Mandrill
    Message is marked as spam in Mandrill Instant
  • Mandrill
    Message is delayed in Mandrill Instant
  • Mandrill
    Message is bounced in Mandrill Instant
  • Mandrill
    Message recipient unsubscribes in Mandrill Instant
  • Mandrill
    Message is clicked in Mandrill Instant
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2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Mandrill
    Send email in Mandrill

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Ready Workflows Ready Workflows for Mandrill + Microsoft Dynamics 365 CRM Integration

Track email engagement, update contact records, log events, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Microsoft Dynamics 365 CRM + Mandrill Integration

Send Mandrill message for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a message through Mandrill letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - Mandrill integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Mandrill + Microsoft Dynamics 365 CRM flow

Route engagement data across your communication channels, mailing lists, and task managers to keep every team aligned. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Mandrill
+
Microsoft OutlookMicrosoft Outlook (3)
+
GmailGmail (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
ZoomZoom (3)
+
HubSpotHubSpot (3)
M
M
M
Update Microsoft Dynamics 365 CRM contacts when a Mandrill message is clicked, and send a notification in Microsoft Outlook
Every clicked Mandrill message updates your Microsoft Dynamics 365 CRM contact and sends an email notification in Microsoft Outlook without manual intervention.
M
M
M
When a Mandrill message bounces, update the lead in Microsoft Dynamics 365 CRM and send an alert email in Microsoft Outlook
Bounced Mandrill messages automatically update your Microsoft Dynamics 365 CRM lead status and alert your team via Microsoft Outlook.
M
M
M
If a Microsoft Dynamics 365 CRM contact is created, send a welcome message in Mandrill and notify the team in Microsoft Outlook
New Microsoft Dynamics 365 CRM contacts trigger an immediate Mandrill email and an Outlook notification for the team.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Mandrill

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
Try it →
Mandrill
Mandrill Triggers & Actions
Instant
Message is sent in Mandrill
Triggers the automation when a new message is sent
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Instant
Message is opened in Mandrill
Triggers the automation when a message is opened
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Instant
Message is rejected in Mandrill
Triggers the automation when a message is rejected
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Instant
Message is soft-bounced in Mandrill
Triggers the automation when a message is soft-bounced by the email service
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Instant
Message is marked as spam in Mandrill
Triggers the automation when a spam message is detected
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Instant
Message is delayed in Mandrill
Triggers the automation when the delivery of a message is delayed
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Instant
Message is bounced in Mandrill
Triggers the automation when a message is unable to be delivered or received by the recipient
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Instant
Message recipient unsubscribes in Mandrill
Triggers the automation when the message recipient unsubscribes from the mailing list
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Instant
Message is clicked in Mandrill
Triggers the automation when a message is clicked
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Send email in Mandrill
Sends an email to a recipient
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What can you automate with Mandrill + Microsoft Dynamics 365 CRM?

Streamline your transactional email tracking and CRM record management with ready-to-run workflows.

What you can automate?
🔄
Sync email engagement events directly to CRM records
Automatically update your Microsoft Dynamics 365 CRM contacts whenever a message is clicked, opened, or bounced in Mandrill. Keep your customer history accurate without lifting a finger.
📋
Capture every submitted contact detail and metadata field
Map all available recipient data and email parameters into separate Microsoft Dynamics 365 CRM fields. Your database becomes a reliable source for sales review and customer segmentation.
🔔
Alert the right team member the moment an email is opened
Send instant notifications to your sales reps or account managers when prospects engage with transactional messages. Respond to high-intent actions without missing a beat.
🔀
Route records differently based on email status updates
Trigger specific actions depending on whether a message was clicked, soft-bounced, or marked as spam. Send cleanups to support while updating active leads automatically.
🔄
Keep contact records updated as communication states change
Modify lead statuses and contact properties in Microsoft Dynamics 365 CRM in real time as recipients unsubscribe or update their preferences in Mandrill.
👥
Create or update records instead of generating duplicates
Search existing database entries before adding new information to your CRM, ensuring clean contact lists and preventing duplicate accounts for recurring leads.
⚠️
Handle delivery failures and bounces automatically
Take immediate corrective action when Mandrill reports a soft-bounce, rejection, or spam complaint by updating lead statuses and notifying compliance teams instantly.
🌐
Extend your email workflows to Microsoft Outlook and Slack
Push engagement data from Mandrill and Microsoft Dynamics 365 CRM into Microsoft Outlook or Slack to keep your wider team informed across your entire communication stack.
And much more...

Who is Mandrill + Microsoft Dynamics 365 CRM integration for?

Connect transactional messaging directly to your enterprise CRM records to eliminate manual data entry, streamline engagement tracking, and keep every department aligned.

Performance marketers
Performance marketers
Sales development reps
Sales development reps
Account managers
Account managers
Operations directors
Operations directors
Sales executives
Sales executives
Compliance officers
Compliance officers
📈
Performance marketers
You're launching transactional email campaigns but your CRM contact records only update when someone manually exports activity reports, so the engagement metrics you're reporting on are always a few hours behind — with this integration, every click or open updates your records instantly and your pipeline stays current.
⚡
Sales development reps
You need to follow up the moment a prospect interacts with an important email, but you find out about clicks and replies far too late to capitalize on active interest — automating both apps means every email event updates your CRM records immediately so you can reach out while interest is peak.
🤝
Account managers
You answer to clients who expect up-to-date communication logs, but tracking transactional message deliveries by hand leaves frustrating gaps in your client history — connecting these apps means every email status syncs to your CRM automatically and your client reporting is always accurate.
📊
Operations directors
The volume of transactional messages and CRM updates is too high for anyone to keep up with by hand, leading to missed bounces and out-of-date records — this integration means every email bounce or unsubscribe updates your database instantly without manual intervention.
🎯
Sales executives
You own the outreach stage and depend on upstream messaging triggers to hand over qualified leads, but manual delays cause hot prospects to go cold — automating both apps means every new lead or clicked message flows straight into your CRM workflow without friction.
🛡️
Compliance officers
You need a reliable audit history of every opt-out and bounce, but manual list scrubbing leaves errors and compliance blind spots in your database — connecting these apps means every unsubscribe updates your contact records reliably and maintains pristine list hygiene.
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Mandrill

Build and manage your Microsoft Dynamics 365 CRM + Mandrill automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Mandrill with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Mandrill to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Mandrill to Microsoft Dynamics 365 CRM in 1 click using ready-made templates on Integrately, or use Integrately AI to configure custom workflows alongside apps like Microsoft Outlook, Gmail, and Slack.
Can I automatically update Microsoft Dynamics 365 CRM contacts when Mandrill messages are clicked?
Frequently Asked Questions
Can I connect Mandrill, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Mandrill and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Mandrill handle message bounces and unsubscribes with Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Can Microsoft Dynamics 365 CRM trigger outbound emails in Mandrill?
Frequently Asked Questions
Do I need coding skills to automate Mandrill and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Mandrill and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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