Microsoft Dynamics 365 CRM + Manychat Integration

Integrate Manychat to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each lead handled. Capture incoming requests, create leads, update contacts, and alert your sales team automatically.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Manychat
    External request is created in Manychat Instant
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2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • Manychat
    Search subscriber by email or phone in Manychat
  • Manychat
    Create subscriber in Manychat
  • Manychat
    Add tag to user in Manychat
  • Manychat
    Search subscriber by name in Manychat
  • Manychat
    Update subscriber in Manychat
  • Manychat
    Remove tag from user in Manychat
  • Manychat
    Send text message to user in Manychat
  • Manychat
    Send content to user in Manychat
  • Manychat
    Set custom fields in Manychat

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Ready Workflows Ready Workflows for Manychat + Microsoft Dynamics 365 CRM Integration

Capture incoming requests, create leads, update CRM contacts, alert your sales team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Dynamics 365 CRM + Manychat Integration

Create ManyChat contact for new Microsoft Dynamics 365 CRM contact

If you're using Microsoft Dynamics 365 CRM to manage your sales leads, it's important to also use ManyChat to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Microsoft Dynamics 365 CRM, a corresponding contact will automatically be created in ManyChat.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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Microsoft Dynamics 365 CRM + Manychat Integration

Send ManyChat message for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a message through ManyChat letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - ManyChat integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Manychat + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact for new ManyChat external request

When someone completes your ManyChat, a new contact is automatically created in your Microsoft Dynamics 365 CRM. This way, you can quickly follow up with the external request and turn them into a customer!

Plus, all of the information from the ManyChat is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a ManyChat - Microsoft Dynamics 365 CRM integration set up makes it easy to manage your customer relationships and grow your business.
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Connect more apps to your Manychat + Microsoft Dynamics 365 CRM flow

Sync customer data across your marketing tools, schedule follow-ups, and notify your team the moment a new lead arrives. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Manychat
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SalesforceSalesforce (6)
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MailchimpMailchimp (6)
+
HubSpotHubSpot (6)
+
ZendeskZendesk (6)
+
CalendlyCalendly (6)
+
SlackSlack (6)
M
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When an external request is created in Manychat, create a lead in Microsoft Dynamics 365 CRM, and add a contact in Salesforce.
New Manychat requests immediately populate Microsoft Dynamics 365 CRM and Salesforce, keeping your entire sales stack synchronized without manual data entry.
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When a contact is created in Microsoft Dynamics 365 CRM, send a text message to the user in Manychat, and update the record in Salesforce.
New Microsoft Dynamics 365 CRM contacts trigger instant Manychat text messages and update Salesforce records so communication stays coordinated.
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If a Manychat request is received, update the lead in Microsoft Dynamics 365 CRM and create a task in Salesforce.
Incoming Manychat inquiries update your Microsoft Dynamics 365 CRM lead and open a follow-up task in Salesforce for your sales reps.
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When a sales order is created in Microsoft Dynamics 365 CRM, add a tag to the user in Manychat and update Salesforce.
New orders in Microsoft Dynamics 365 CRM tag the customer in Manychat and update Salesforce records for complete lifecycle tracking.
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Use Claude to evaluate new Manychat inquiries, create a lead in Microsoft Dynamics 365 CRM, and update Salesforce.
Claude reviews Manychat inquiries before creating a Microsoft Dynamics 365 CRM lead and updating Salesforce with qualification notes.
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When a lead is updated in Microsoft Dynamics 365 CRM, send chat content in Manychat and update Salesforce.
Lead updates in Microsoft Dynamics 365 CRM trigger automated Manychat content delivery and sync the status back to Salesforce.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Manychat

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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Manychat
Manychat Triggers & Actions
Instant
External request is created in Manychat
Triggers the automation when a new interaction with an external service is initiated
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Search subscriber by email or phone in Manychat
Find subscribers using email or phone number
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Create subscriber in Manychat
Adds new users to the subscription list
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Add tag to user in Manychat
Assigns a tag to a user based on particular criteria
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Search subscriber by name in Manychat
Searches for a user by name
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Update subscriber in Manychat
Updates subscriber information
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Remove tag from user in Manychat
Untag a user's profile
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Send text message to user in Manychat
Sends a reply
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Send content to user in Manychat
Sends content to a user
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Set custom fields in Manychat
Sets custom fields
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What can you automate with Manychat + Microsoft Dynamics 365 CRM?

Streamline your chat marketing and CRM workflows with powerful automated triggers and actions.

What you can automate?
Create CRM leads from chat requests
Automatically generate a new lead in Microsoft Dynamics 365 CRM the moment an external request is created in Manychat, eliminating manual data entry.
📋
Capture every submitted chat field
Map all available contact details and custom fields from your Manychat conversations directly into corresponding Microsoft Dynamics 365 CRM lead fields.
🔔
Alert your sales team instantly
Notify your team in Slack or via SMS the second a high-value prospect submits an inquiry through your messenger marketing bot.
🔀
Branch workflows based on user input
Route leads differently in Microsoft Dynamics 365 CRM depending on specific answers or tags submitted during your Manychat chatbot sequence.
🔄
Keep records updated as data changes
Ensure contact updates in Microsoft Dynamics 365 CRM automatically sync back to Manychat to keep subscriber lists perfectly aligned.
🔍
Search and update instead of duplicating
Search for existing subscribers or contacts by email or phone before creating new records, preventing duplicate entries in your CRM.
💰
Track sales orders and case updates
Trigger automated Manychat messaging sequences whenever a sales order or support case is created or updated in Microsoft Dynamics 365 CRM.
🔌
Extend your workflow to Slack
Connect your Manychat and Microsoft Dynamics 365 CRM core flow with Slack to broadcast real-time revenue updates to your team.
And much more...

Who is Manychat + Microsoft Dynamics 365 CRM integration for?

Connecting Manychat and Microsoft Dynamics 365 CRM keeps lead tracking accurate, eliminates manual data entry, and ensures your sales team never misses an inbound prospect.

Performance marketers
Performance marketers
Sales representatives
Sales representatives
Agency account managers
Agency account managers
Customer support teams
Customer support teams
Business owners
Business owners
Revenue operations managers
Revenue operations managers
📈
Performance marketers
You're running messenger marketing campaigns to drive inbound conversations, but your CRM lead counts only update when someone manually exports chat data, so your pipeline reports are always hours behind — with this integration, every external request lands in Microsoft Dynamics 365 CRM instantly and your metrics stay current.
💼
Sales representatives
You rely on rapid follow-ups to convert inbound prospects, but chatbot inquiries sit in Manychat until you check them manually, leading to delayed outreach and lost deals — with this integration, every new inquiry creates a lead in Microsoft Dynamics 365 CRM the second it arrives so you can engage immediately.
📊
Agency account managers
You report on client lead generation performance every week, but fragmented chat tools and CRMs make assembling clean data logs tedious and error-prone — with this integration, every chat interaction flows directly into Microsoft Dynamics 365 CRM and your reporting stays accurate without manual compilation.
🎧
Customer support teams
You handle inbound support chats in Manychat while tracking customer accounts in Microsoft Dynamics 365 CRM, causing disjointed customer histories and missed issue notes — with this integration, contact updates and chat events sync across both platforms automatically and your support records remain complete.
🚀
Business owners
You want your messenger marketing funnel to feed your core sales operations seamlessly, but disconnected tools force your team to spend hours copy-pasting customer details — with this integration, your chat traffic populates Microsoft Dynamics 365 CRM automatically and your business processes run without manual friction.
⚙️
Revenue operations managers
You oversee data integrity across the sales stack, but manual lead entry from messaging apps creates duplicate records and gaps in the customer lifecycle — with this integration, every Manychat request creates standardized leads in Microsoft Dynamics 365 CRM and your pipeline data stays pristine.
Our team

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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Manychat

Build and manage your Microsoft Dynamics 365 CRM + Manychat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Manychat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect Manychat to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Manychat to Microsoft Dynamics 365 CRM in one click using ready templates on Integrately. Link your accounts, select a trigger, and let Integrately AI handle the setup.
Can I automatically create Microsoft Dynamics 365 CRM leads from Manychat chat requests?
Frequently Asked Questions
Can I connect Manychat, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Manychat and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Manychat handle subscriber data during integration?
Frequently Asked Questions
Can I update Microsoft Dynamics 365 CRM contacts when subscriber details change in Manychat?
Frequently Asked Questions
Do I need coding skills to automate Manychat and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Manychat and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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You Can Also Connect Manychat or Microsoft Dynamics 365 CRM With 1500+ Other Apps

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