Manychat + Zendesk Integration

Integrate Manychat to Zendesk in one click, or tell Integrately AI how you want each subscriber handled. Create Zendesk tickets, add tags to users, search subscriber records, and update details automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Manychat
    External request is created in Manychat Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Manychat
    Search subscriber by email or phone in Manychat
  • Manychat
    Create subscriber in Manychat
  • Manychat
    Add tag to user in Manychat
  • Manychat
    Search subscriber by name in Manychat
  • Manychat
    Update subscriber in Manychat
  • Manychat
    Remove tag from user in Manychat
  • Manychat
    Send text message to user in Manychat
  • Manychat
    Send content to user in Manychat
  • Manychat
    Set custom fields in Manychat
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Manychat + Zendesk Integration

Create Zendesk tickets from new Manychat requests, update subscriber tags, log customer details, and streamline support, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Manychat Integration

Send ManyChat message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - ManyChat integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in ManyChat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic ManyChat messages for new Zendesk tickets today - your customers will appreciate it!
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Manychat + Zendesk Integration

Create Zendesk ticket for new ManyChat external request

Creating Zendesk tickets automatically for every new ManyChat external request received can help to ensure that each external request is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Zendesk + Manychat Integration

Create ManyChat contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - ManyChat integration. It will automatically create a ManyChat contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ManyChat contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Manychat + Zendesk flow

Sync customer support data to your CRM, notify your team in chat channels, and log records in spreadsheets. Pick a combination and activate it in one click.

Manychat
Zendesk
+
ShopifyShopify (4)
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
MailchimpMailchimp (4)
+
StripeStripe (4)
+
Google SheetsGoogle Sheets (4)
S
Z
M
Create a Zendesk ticket and a Manychat subscriber for every new Shopify order, and sync the details.
New Shopify orders generate a Zendesk ticket and a Manychat subscriber instantly, keeping your support team and chatbot aligned.
M
S
Z
When an external request is created in Manychat, update the customer in Shopify and add a comment to the Zendesk ticket.
Manychat requests update customer records in Shopify and append helpful notes to existing Zendesk tickets instantly.
Z
M
S
When a Zendesk ticket is created, search the subscriber in Manychat and update the Shopify customer profile.
New Zendesk tickets trigger subscriber searches in Manychat and update customer information in Shopify automatically.
S
Z
M
Use Claude to analyse new Shopify orders, create a Zendesk ticket, and update the subscriber in Manychat.
Claude evaluates new Shopify orders to generate tailored Zendesk tickets and update Manychat subscriber records.

Supported triggers and actions for Manychat and Zendesk

Mix and match to build the exact automation you need

Manychat
Manychat Triggers & Actions
Instant
External request is created in Manychat
Triggers the automation when a new interaction with an external service is initiated
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Search subscriber by email or phone in Manychat
Find subscribers using email or phone number
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Create subscriber in Manychat
Adds new users to the subscription list
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Add tag to user in Manychat
Assigns a tag to a user based on particular criteria
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Search subscriber by name in Manychat
Searches for a user by name
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Update subscriber in Manychat
Updates subscriber information
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Remove tag from user in Manychat
Untag a user's profile
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Send text message to user in Manychat
Sends a reply
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Send content to user in Manychat
Sends content to a user
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Set custom fields in Manychat
Sets custom fields
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Manychat + Zendesk?

Connect your messaging platform and helpdesk to eliminate manual data entry and keep your support workflows running smoothly.

What you can automate?
🎫
Create Zendesk tickets from Manychat requests automatically
Turn every new Manychat external request into a fully populated Zendesk support ticket instantly. Your support agents receive complete customer details without manual copying.
📝
Capture every submitted field and custom attribute
Map all available Manychat subscriber fields directly into your Zendesk ticket fields instead of basic text strings. Your support queue becomes a richer source for review and resolution.
🔔
Alert the right team member the moment inquiries arrive
Notify designated support staff or channels immediately when high-priority tickets are created from chat interactions. Response times improve without constant manual queue checking.
🔀
Route tickets based on submitted inquiry details
Apply conditional logic to direct VIP subscribers or urgent inquiries to specialized queues while routing standard support questions to general workflows.
🔄
Keep subscriber profiles and tickets synchronized
Update corresponding Manychat subscriber tags and custom fields automatically whenever Zendesk tickets move through different support stages.
🔍
Search and update existing records to prevent duplicates
Check for existing subscriber profiles by email or phone before creating records, ensuring your helpdesk and chatbot databases remain clean and organized.
Handle ticket resolution milestones and status changes
Trigger automated follow-ups, remove restriction tags, and update user statuses in Manychat the moment a Zendesk support ticket is marked solved.
🔗
Extend your workflow to external apps like Google Sheets
Connect your Manychat and Zendesk core flow to Google Sheets or Slack to maintain comprehensive audit logs and team notifications across your stack.
And much more...

Who is Manychat + Zendesk integration for?

Support and marketing teams looking to streamline customer communication, resolve issues faster, and maintain synchronized records across messaging and helpdesk platforms without manual intervention.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client success managers
Client success managers
Operations directors
Operations directors
Support agents
Support agents
Quality assurance leads
Quality assurance leads
📈
Performance marketers
You're running messenger campaigns but your tracking sheet only updates when someone manually exports leads, so the ticket counts you're optimising against are always a few hours behind — with this integration, every new inquiry lands in your system instantly and your data stays current.
Customer support leads
You manage incoming chats and customer inquiries all day, but critical requests get buried in messaging queues before anyone creates a ticket — this integration means every interaction immediately triggers a support ticket so nothing slips through the cracks.
🤝
Client success managers
You report on client onboarding progress to stakeholders, but manual updates between chatbots and helpdesks leave gaps in your timeline — automating both apps means your tickets and subscriber records update in real time for accurate reporting.
📊
Operations directors
The volume of inbound chatbot requests is too high for anyone to keep up by hand, leading to delayed response times and frustrated users — connecting these apps means every submission automatically routes to the right support queue without manual intervention.
🎯
Support agents
You depend on marketing teams to hand over chat transcripts before you can start resolving customer issues, causing frustrating delays — automating both apps means tickets are generated immediately with complete subscriber details attached.
🔍
Quality assurance leads
You need a reliable audit history of customer communications, but manual logging between messaging platforms and helpdesks results in missing tickets — integrating these apps means every record is captured cleanly and consistently.
Our team

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Why choose Integrately to automate Manychat + Zendesk

Build and manage your Manychat + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Manychat + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Manychat to Zendesk?
Frequently Asked Questions
You can connect Manychat to Zendesk in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking your messaging and support tools alongside Shopify, HubSpot, Slack, and 1,500+ other apps.
Can I automatically create Zendesk support tickets from Manychat inquiries?
Frequently Asked Questions
Can I connect Manychat, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Manychat and Zendesk?
Frequently Asked Questions
How are Manychat subscriber details transferred to Zendesk tickets?
Frequently Asked Questions
Can Zendesk ticket updates trigger changes in Manychat?
Frequently Asked Questions
Do I need coding skills to automate Manychat and Zendesk?
Frequently Asked Questions
Is the Manychat and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Manychat or Zendesk With 1500+ Other Apps

Manychat
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Zendesk
Popular Zendesk Integrations
Sync Zendesk with project management, team chat, and reporting tools to streamline incident tracking and customer service workflows.
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