Create Zendesk ticket for new Mattermost post
Mattermost + Zendesk Integration
Mattermost + Zendesk Integration
Integrate Mattermost to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets from posts, post updates to channels, notify your support team, and track every customer inquiry automatically.
Free forever.Use premium features free for 14 days.1.
Post is created in Mattermost- Post is updated in Mattermost
- Channel is created in Mattermost
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Post message in Mattermost
- Update post in Mattermost
- Search post in Mattermost
- Delete post in Mattermost
- Update channel in Mattermost
- Create channel in Mattermost
- Search channel in Mattermost
- Delete channel in Mattermost
- Search file in Mattermost
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Mattermost + Zendesk Integration
Create Zendesk tickets from new Mattermost posts, alert teams on channel updates, sync ticket statuses, and log customer activities, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Mattermost + Zendesk flow
Teams often need to escalate support issues to engineering trackers or save customer interactions to a CRM once the chat and ticketing flow finishes. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Confluence (3)
Confluence (3) +
Salesforce (3)
Salesforce (3) +
GitHub (3)
GitHub (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) Z
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Create a Jira Software Cloud issue from every new Zendesk ticket, and notify your support channel in Mattermost
New Zendesk tickets instantly generate matching Jira issues and alert your team in Mattermost, keeping engineering and support aligned without manual handoffs.
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When a Zendesk ticket is solved, update the Jira Software Cloud issue and post the completion in Mattermost
Resolved Zendesk tickets automatically update your Jira issues and notify your Mattermost channel, ensuring everyone knows when customer problems are fixed.
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If a Zendesk ticket is marked urgent, create a high-priority Jira Software Cloud bug and alert your engineering channel in Mattermost
Urgent customer issues in Zendesk instantly trigger high-priority Jira bugs and alert your engineering channel in Mattermost for immediate triage.
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Use Claude to summarise every new Zendesk support ticket, create a tracking task in Jira Software Cloud, and notify your team in Mattermost
Claude generates structured summaries of incoming Zendesk tickets that feed straight into Jira Software Cloud and Mattermost for fast team review.
Supported triggers and actions for Mattermost and Zendesk
Mix and match to build the exact automation you need
Mattermost Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Mattermost + Zendesk?
Streamline your customer support operations by connecting helpdesk ticketing workflows directly with your team collaboration channels.
🎫
Sync Support Tickets With Team Chat
Create a Zendesk ticket automatically whenever a new post is created in Mattermost, or post team notifications for every incoming customer support inquiry.
📋
Capture Every Submitted Ticket Field
Map all custom Zendesk ticket fields, tags, and user details directly into your Mattermost notifications instead of basic alerts, ensuring your team sees the full context.
🔔
Alert the Right Team Instantly
Notify specific Mattermost channels the moment a Zendesk ticket is created or updated, so the right support agent can take ownership immediately.
🔀
Route Tickets Based on Priority
Send urgent Zendesk tickets straight to priority engineering channels in Mattermost while routine support inquiries go to general queues.
🔄
Keep Ticket Statuses Synchronised
Automatically update Mattermost posts and channel discussions whenever a Zendesk ticket status changes from open to pending or solved.
🔍
Add or Update Without Duplicates
Search existing Zendesk users and organizations before creating new records, preventing duplicate entries and keeping your database clean.
✅
Handle Ticket Resolution Events
Trigger automated celebratory messages or follow-up tasks in Mattermost the moment a Zendesk ticket is solved by your support staff.
🌐
Extend Workflows to Jira and More
Connect your Mattermost and Zendesk flow to Jira Software Cloud, Confluence, or Salesforce to trigger multi-step engineering escalations automatically.
And much more...
Who is Mattermost + Zendesk integration for?
Support leaders, engineering managers, and customer success teams who need to connect helpdesk tickets with team chat can eliminate manual handoffs and keep everyone aligned.
Support Operations Managers
Customer Support Leads
Customer Success Teams
Support Team Supervisors
Engineering Managers
Service Desk Administrators
📈
Support Operations Managers
You review support resolution metrics every week, but your team chat and ticketing logs are scattered across separate systems so your response times always look incomplete — with this integration, every ticket status syncs instantly and your operational data stays accurate.
⚡
Customer Support Leads
You need to triage urgent customer inquiries as they arrive, but manual handoffs between helpdesk software and internal chat channels slow down your team — automating both apps means every new ticket alerts your staff immediately and issues get resolved faster.
🤝
Customer Success Teams
You answer to key clients who expect rapid updates on their open requests, but finding ticket progress requires constant cross-referencing between tools — connecting these apps means every update flows straight to your collaboration channels without manual status checks.
📊
Support Team Supervisors
The volume of daily customer inquiries is too high for anyone to keep up by hand, leading to missed ticket updates and delayed notifications — this integration means every interaction is processed instantly and team channels stay fully up to date.
🔧
Engineering Managers
You depend on support staff to hand over bug reports and customer logs before your developers can investigate issues — automating both apps means every critical ticket generates a tracked task and alert without manual copy-pasting.
📁
Service Desk Administrators
You need a reliable audit history of customer interactions, but manual tracking keeps leaving gaps between your ticketing system and chat logs — integrating these apps means every ticket event is captured cleanly and your historical records stay complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Mattermost + Zendesk
Build and manage your Mattermost + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Mattermost + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Mattermost + Zendesk Now 
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Frequently Asked Questions
How do I connect Mattermost to Zendesk?
You can connect Mattermost to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation for you. It also connects with tools like Jira Software Cloud, Confluence, and Salesforce.
Can I automatically create a Zendesk ticket when a Mattermost post is created?
Can I connect Mattermost, Zendesk, and Jira Software Cloud?
What is a good Zapier alternative for Mattermost and Zendesk?
How does Mattermost handle posts and channel data in this integration?
How does Zendesk handle tickets and organizations during automation?
Do I need coding skills to automate Mattermost and Zendesk?
Is the Mattermost and Zendesk integration free?
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