Mautic + Zendesk Integration

Integrate Mautic to Zendesk in one click, or tell Integrately AI how you want each submission handled. Create support tickets, update contact details, alert your support team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Mautic
    Contact is created in Mautic Instant
  • Mautic
    Contact is updated in Mautic Instant
  • Mautic
    Contact points is changed in Mautic Instant
  • Mautic
    Form is submitted in Mautic Instant
  • Mautic
    Email viewed in Mautic Instant
  • Mautic
    Landing page visited by a contact in Mautic Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Mautic
    Create or update contact in Mautic
  • Mautic
    Add contact to segment in Mautic
  • Mautic
    Search contact in Mautic
  • Mautic
    Create or update company in Mautic
  • Mautic
    Search company in Mautic
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Mautic + Zendesk Integration

Create support tickets from form submissions, update customer records, alert your support team, and log details, all in just one click.

Most popular automationsmost-popular-automations
Mautic + Zendesk Integration

Create Zendesk ticket for new Mautic form submission

Creating Zendesk tickets automatically for every new Mautic form submission received can help to ensure that each form submission is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Mautic + Zendesk Integration

Create Zendesk ticket for new Mautic contact

If you're using Mautic to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Mautic will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Mautic Integration

Create Mautic contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Mautic integration. It will automatically create a Mautic contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Mautic contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Mautic + Zendesk flow

Connect your support and marketing stack to sync customer data, notify teams, and manage workflows across tools. Pick a combination and activate it in one click.

Mautic
Zendesk
+
SalesforceSalesforce (6)
+
HubspotHubspot (6)
+
SlackSlack (6)
+
Google SheetsGoogle Sheets (6)
+
TypeformTypeform (4)
+
StripeStripe (4)
M
Z
S
Create a Zendesk ticket from every Mautic form submission, and add the contact in Salesforce.
Mautic form submissions instantly generate Zendesk support tickets and update Salesforce contacts, eliminating manual data entry.
Z
M
S
When a Zendesk ticket is created, update the contact in Mautic and create a task in Salesforce.
New Zendesk tickets trigger contact updates in Mautic and create follow-up tasks in Salesforce automatically.
Z
M
S
When a Zendesk ticket is updated, search the company in Mautic and update the record in Salesforce.
Keep Salesforce and Mautic synchronized whenever ticket details change in Zendesk.
M
Z
S
If a Mautic form submission has VIP status, create a priority Zendesk ticket and add a contact in Salesforce.
Route VIP Mautic form submissions into priority Zendesk tickets and update Salesforce records instantly.
Z
M
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When a Zendesk ticket is solved, add the contact to a segment in Mautic and update Salesforce.
Resolved support tickets trigger Mautic segment updates and close loops in Salesforce.
M
Z
S
Use Claude to analyze Mautic form submissions, create a Zendesk ticket, and update Salesforce.
Claude analyzes Mautic form submissions to draft support tickets and update Salesforce records.

Supported triggers and actions for Mautic and Zendesk

Mix and match to build the exact automation you need

Mautic
Mautic Triggers & Actions
Instant
Contact is created in Mautic
Triggers the automation when a new contact is created
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Instant
Contact is updated in Mautic
Triggers the automation when a contact is updated
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Instant
Contact points is changed in Mautic
Triggers the automation when contact points are updated
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Instant
Form is submitted in Mautic
Triggers the automation when a form is filled
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Instant
Email viewed in Mautic
Triggers the automation when an engagement action is created or modified
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Instant
Landing page visited by a contact in Mautic
Triggers the automation when a particular landing page is visited by any contact
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Create or update contact in Mautic
Adds or update contact information
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Add contact to segment in Mautic
Adds a new contact to a segment for targeted communication
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Search contact in Mautic
Finds and retrieves contact information
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Create or update company in Mautic
Creates or update company profile with the latest information
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Search company in Mautic
Finds information about a company
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Mautic + Zendesk?

Streamline your customer operations by connecting marketing form submissions directly to support ticket creation and contact management.

What you can automate?
Automate support ticket creation from marketing forms
Turn every form submitted in Mautic into a new support ticket in Zendesk instantly. Eliminate manual data entry and ensure every inbound request gets logged for support.
📋
Capture every submitted field in your records
Map all custom answers from your Mautic forms directly into Zendesk tickets and contact profiles. Maintain complete context for your support agents without missing details.
🔔
Alert your support team the moment inquiries arrive
Notify your support staff immediately when new tickets are created from marketing automation events. Ensure fast response times for every prospective customer.
🔀
Route requests based on submitted field data
Send enterprise inquiries to priority ticket queues while routing standard requests to general support queues based on form answers.
🔄
Keep contact records synchronized across platforms
Update contact details in Mautic whenever ticket information changes in Zendesk, ensuring your marketing database reflects the latest customer interactions.
🛡️
Add or update contacts to prevent duplicate records
Search existing databases before creating records so that repeat inquiries update current profiles rather than generating messy duplicate entries.
Handle later status changes when tickets resolve
Trigger automated marketing segment updates in Mautic the moment a Zendesk support ticket is marked as solved or closed.
🔗
Extend your workflow to Google Sheets for logging
Log every automated ticket creation and contact sync in Google Sheets alongside your core Mautic and Zendesk integration for custom reporting.
And much more...

Who is Mautic + Zendesk integration for?

Marketing and support teams connect Mautic and Zendesk to synchronize customer data, eliminate manual ticket creation, and accelerate response times across operations.

Performance marketers
Performance marketers
Support team leads
Support team leads
Client success managers
Client success managers
Sales operations specialists
Sales operations specialists
Marketing automation managers
Marketing automation managers
Customer experience analysts
Customer experience analysts
📈
Performance marketers
You're running marketing campaigns across multiple channels but your CRM metrics only update when someone manually exports leads, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new submission lands in your support system instantly and your data stays current.
🎧
Support team leads
You're managing incoming inquiries from various forms but your agents find out about urgent issues too late because lead data remains trapped in marketing automation tools — automating both apps means every form submission opens a Zendesk ticket instantly so your team can respond without delay.
🤝
Client success managers
You answer to key accounts who expect rapid follow-ups on every request, but manual handoffs between marketing and support lead to dropped inquiries and frustrated clients — connecting these apps means every customer submission flows directly into your helpdesk so nothing ever slips through the cracks.
⚙️
Sales operations specialists
The volume of inbound form submissions is too high for anyone to keep up by hand, leading to duplicated records and inconsistent contact data across platforms — this integration means every contact update is handled automatically and your CRM records remain perfectly synchronized.
📊
Marketing automation managers
You own the campaign workflows and depend on support teams to hand over resolution data so you can trigger appropriate nurture sequences — automating both apps means ticket status changes update your marketing segments automatically without manual data exports.
🔍
Customer experience analysts
You need a reliable history of customer interactions but keep finding gaps between marketing touchpoints and support tickets in your reports — connecting these apps means every interaction is logged accurately and your audit history remains complete.
Our team

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Why choose Integrately to automate Mautic + Zendesk

Build and manage your Mautic + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Mautic + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Mautic to Zendesk?
Frequently Asked Questions
You can connect Mautic to Zendesk in 1 click using ready templates on Integrately or by asking Integrately AI to build the workflow. Link your accounts, select your preferred trigger and action, and go live instantly with support from tools like Slack, Google Sheets, and HubSpot.
Can I automatically create Zendesk support tickets from Mautic form submissions?
Frequently Asked Questions
Can I connect Mautic, Zendesk, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Mautic and Zendesk?
Frequently Asked Questions
How do contact updates in Mautic trigger Zendesk ticket actions?
Frequently Asked Questions
How do I handle Zendesk ticket resolution events with Mautic?
Frequently Asked Questions
Do I need coding skills to automate Mautic and Zendesk?
Frequently Asked Questions
Is the Mautic and Zendesk integration free?
Frequently Asked Questions
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