How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations
Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.
Mention + Zendesk Integration
Integrate Mention to Zendesk in one click, or tell Integrately AI how you want each mention handled. Create support tickets, update organizations, add internal comments, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Alert is added in Mention- Mention is created in Mention
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create alert in Mention
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
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Ready Workflows for Mention + Zendesk Integration
Capture brand mentions, create support tickets, update organizations, alert your team, and track customer feedback, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Mention + Zendesk flow
Route customer mentions to your team chat, project boards, and CRM systems the moment a support ticket opens. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
HubSpot (3)
HubSpot (3) +
Salesforce (3)
Salesforce (3) +
Notion (3)
Notion (3) +
Asana (3)
Asana (3) M
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Create a Zendesk ticket from every new Mention, and notify your support channel in Slack.
New brand mentions trigger a Zendesk ticket immediately while alerting your support channel in Slack, so agents never miss urgent customer feedback.
M
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When a Zendesk ticket is updated with a new comment, post the update to your team channel in Slack.
Support team members stay fully informed in Slack whenever a Zendesk ticket receives a comment related to a tracked Mention.
M
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If a Mention alert is added, create a Zendesk ticket and notify the escalation channel in Slack.
High-priority mention alerts automatically create Zendesk tickets and alert your escalation channel in Slack instantly.
M
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Use Claude to summarise every new Mention before creating a Zendesk ticket and notifying your team in Slack.
Claude summarises incoming brand mentions so your Zendesk ticket description is clean and concise, with alerts posted in Slack.
Supported triggers and actions for Mention and Zendesk
Mix and match to build the exact automation you need
Mention Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Mention + Zendesk?
Streamline your customer support operations by turning real-time online brand mentions into organized Zendesk tickets instantly.
🎫
Create support tickets from brand mentions
Turn every online mention into a structured Zendesk support ticket the moment it is detected. Eliminate manual copying and ensure every customer inquiry enters your support queue.
📝
Capture every submitted field and detail
Map mention sources, timestamps, and customer comments directly into Zendesk ticket fields instead of basic text summaries. Your support agents receive complete context for every issue.
🔔
Alert your team the moment mentions arrive
Notify support staff instantly in your team chat when high-priority mentions turn into Zendesk tickets. Ensure rapid response times for critical brand discussions.
🔀
Route tickets based on mention content
Trigger different Zendesk workflows depending on whether a mention contains product feedback, bug reports, or customer complaints. Send each issue to the correct support group automatically.
🔄
Keep Zendesk tickets updated as mentions change
Synchronize ongoing updates and new comment notes between Mention alerts and existing Zendesk support tickets without manual intervention.
👥
Manage customer organizations and users
Automatically search for or create customer organizations and user profiles in Zendesk whenever a new mention arrives from a known contact.
✅
Handle later status changes and resolutions
Update ticket statuses, add resolution tags, or trigger follow-up actions in Zendesk automatically when customer issues reach solved states.
💬
Extend your workflow to team chat apps
Send automated ticket summaries and notifications to Slack channels the moment Mention and Zendesk finish processing new customer feedback.
And much more...
Who is Mention + Zendesk integration for?
Support leaders and brand managers who need to turn real-time online mentions into actionable customer service tickets without manual data entry.
Brand managers
Customer support leads
Agency account managers
Social media support teams
Tier-1 support reps
Quality assurance managers
📈
Brand managers
You're monitoring online brand conversations across the web but your support desk only updates when someone manually copies mentions over, so the ticket counts you're reviewing are always hours behind — with this integration, every new mention becomes a support ticket instantly and your queues stay current.
⚡
Customer support leads
You need to act fast on customer complaints found online, and you find out too late because monitoring tools and support desks live in separate silos — automating both apps means every urgent mention opens a Zendesk ticket immediately so your team can respond without delay.
🤝
Agency account managers
You answer to a client who wants to see proof that their online feedback is being handled, but tracking mentions manually leaves gaps in your reporting — connecting these apps means every mention flows straight into Zendesk tickets so client updates are accurate and transparent.
🌊
Social media support teams
The volume of online brand discussions is too high for anyone to keep up by hand, leading to missed customer inquiries and frustrated users — with this integration, every relevant mention is captured and turned into a structured support ticket automatically.
🔄
Tier-1 support reps
You own the next step in customer resolution and depend on upstream alerts to start working, but manual handoffs cause frustrating bottlenecks — automating both apps means incoming mentions land in Zendesk right away so you can begin troubleshooting immediately.
📋
Quality assurance managers
You need a reliable history of all online customer interactions and keep finding gaps in your support logs from manual entry errors — connecting these apps means every mention is systematically recorded in Zendesk with zero missing records.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Mention + Zendesk
Build and manage your Mention + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Mention + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Mention to Zendesk?
You can connect Mention and Zendesk in 1 click using ready-made workflows on Integrately or ask Integrately AI to build your custom automation. With 42,000+ active users, setting up multi-step connections alongside Slack, HubSpot, or Asana takes just minutes.
Can I automatically create Zendesk tickets from new brand mentions?
Can I connect Mention, Zendesk, and Slack?
What is a good Zapier alternative for Mention and Zendesk?
How does Mention handle triggers and alerts for Zendesk tickets?
Can I update Zendesk organization records from Mention alerts?
Do I need coding skills to automate Mention and Zendesk?
Is the Mention and Zendesk integration free?
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