Zoho Desk + Mention Integration
Integrate Mention to Zoho Desk in one click, or tell Integrately AI how you want each ticket handled. Capture brand mentions, create support tickets, search contacts, and send follow-up emails automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Zoho Desk Instant- Ticket is updated in Zoho Desk Instant
- Account is created in Zoho Desk Instant
- Agent is created in Zoho Desk Instant
- Message is created in Zoho Desk Instant
- Comment is created in Zoho Desk Instant
- Contact is created in Zoho Desk Instant
- Attachment is added in Zoho Desk Instant
Alert is added in Mention- Mention is created in Mention
2.
- Create ticket in Zoho Desk
- Update ticket in Zoho Desk
- Search ticket in Zoho Desk
- Create contact in Zoho Desk
- Search contact in Zoho Desk
- Update contact in Zoho Desk
- Add attachment in Zoho Desk
- Add comment in Zoho Desk
- Create account in Zoho Desk
- Send email reply in Zoho Desk
- Create alert in Mention
Trusted by experts at...
Ready Workflows for Zoho Desk + Mention Integration
Capture brand mentions, create tickets, search contacts, update records, and send replies, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Mention + Zoho Desk flow
Send mentions to your team, log interactions in spreadsheets, and track tasks across platforms. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
Hubspot (3)
Hubspot (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Trello (3)
Trello (3) +
Google Sheets (3)
Google Sheets (3) +
Zoom (3)
Zoom (3) M
Z
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Create a Zoho Desk ticket from every Mention in Mention, and notify your support team instantly in Slack
New mentions appear as support tickets in Zoho Desk immediately and your team hears about it in Slack, ensuring rapid customer response.
Z
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When a Zoho Desk ticket is updated, search for the contact and post the update in Slack
Updated Zoho Desk tickets trigger a contact search and post an update straight to your Slack channel for team visibility.
M
Z
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Use ChatGPT to analyse whether new Mention alerts indicate urgent issues, create a Zoho Desk ticket, and alert your team in Slack
ChatGPT analyses new Mention alerts for urgency before creating a Zoho Desk ticket and notifying your team in Slack.
Supported triggers and actions for Zoho Desk and Mention
Mix and match to build the exact automation you need
Zoho Desk Triggers & Actions
Instant
Account is created in Zoho Desk
Triggers the automation when a new account is created
Try it → Instant
Message is created in Zoho Desk
Triggers the automation when a new message is created
Try it → Instant
Comment is created in Zoho Desk
Triggers the automation when a new comment is created
Try it → Instant
Contact is created in Zoho Desk
Triggers the automation when a new contact is created
Try it → Instant
Attachment is added in Zoho Desk
Triggers the automation when a new attachment is added
Try it → What can you automate with Mention + Zoho Desk?
Streamline your customer service workflows by connecting brand monitoring directly to your helpdesk operations.
🎫
Create support tickets from every new brand mention
Automatically generate a Zoho Desk ticket the moment a relevant conversation or alert is created in Mention. Eliminate manual copying and ensure no customer inquiry is ever overlooked.
📝
Capture every submitted field and mention detail
Map all available Mention parameters directly into your Zoho Desk ticket fields instead of basic text summaries. Your helpdesk records become a richer source for customer support and follow-up.
🔔
Tell the right support agent as soon as it happens
Trigger instant notifications or assign tickets immediately when high-priority brand mentions arrive. Ensure your support team addresses customer feedback while it is fresh.
🔀
Route tickets differently based on mention sentiment
Apply conditional logic to route negative feedback into urgent ticket queues while standard mentions create regular support items. Handle customer issues according to their exact priority.
🔄
Keep support tickets updated as conversations evolve
Automatically synchronise updates between your brand monitoring tool and helpdesk records. Keep ticket statuses and comment logs current across your entire support stack.
🔍
Search and update existing contacts instead of duplicates
Check whether a customer already exists in Zoho Desk before creating new contact profiles or tickets. Maintain a clean database without cluttered duplicate records.
📬
Handle customer replies and follow-up emails effortlessly
Automate email replies and follow-up communications in Zoho Desk whenever ticket statuses change. Deliver timely responses to customer inquiries without manual drafting.
🌐
Extend your workflow to Slack or other core apps
Connect your Mention and Zoho Desk flow with Slack to broadcast ticket alerts directly to team communication channels. Build multi-step pipelines that keep every department informed.
And much more...
Who is Mention + Zoho Desk integration for?
Customer support teams, brand managers, and community leaders tracking public feedback need seamless ways to turn online mentions into actionable support tickets instantly.
Brand Analysts
Support Team Leads
Client Success Managers
Community Support Agents
Customer Service Specialists
Operations Managers
📈
Brand Analysts
You report on public brand mentions and consumer feedback to guide strategy, but your tracking data is always stale because manual exports take hours — this integration means every new mention lands in your system instantly and your reports stay current.
⚡
Support Team Leads
You need to act fast when customer complaints surface online, and right now you find out about critical issues too late — automating both apps means online feedback triggers support tickets immediately so your team responds without delay.
🤝
Client Success Managers
You answer to key stakeholders who want to see prompt handling of customer feedback, but manual handoffs cause frustrating delays — connecting these apps means every mention becomes a tracked ticket so progress is always transparent.
🌊
Community Support Agents
The volume of social mentions and online feedback is too high for anyone to keep up by hand, leading to missed inquiries — with this integration, every relevant conversation converts into a structured support ticket automatically.
🔄
Customer Service Specialists
You own ticket resolution and depend on someone upstream to hand over customer details accurately, but manual copy errors break the chain — automating both apps means contact and ticket data flows over seamlessly.
📋
Operations Managers
You need a reliable history of all customer interactions and public mentions, but manual logging leaves frustrating gaps in your archives — this integration means every record and ticket is captured accurately from day one.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Zoho Desk + Mention
Build and manage your Zoho Desk + Mention automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Zoho Desk + Mention with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
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Automation is ready
Connect Zoho Desk + Mention Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Mention to Zoho Desk?
You can connect Mention to Zoho Desk in 1-click using ready-made templates on Integrately, or use Integrately AI to build your exact workflow alongside apps like Slack, Google Sheets, and Hubspot.
Can I automatically create Zoho Desk tickets from brand mentions in Mention?
Can I connect Mention, Zoho Desk, and Slack?
What is a good Zapier alternative for Mention and Zoho Desk?
How does Mention handle triggers for new brand mentions?
Can Zoho Desk search and update existing contacts automatically?
Do I need coding skills to automate Mention and Zoho Desk?
Is the Mention and Zoho Desk integration free?
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