Microsoft Dynamics 365 Business Central + Zendesk Integration

Integrate Microsoft Dynamics 365 Business Central (Beta to Zendesk in one click, or tell Integrately AI how you want each record handled. Create tickets, update user details, log organization data, and alert your support team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Dynamics 365 Business Central
    Record is created in Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics 365 Business Central
    Record is updated in Microsoft Dynamics 365 Business Central
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Microsoft Dynamics 365 Business Central
    Update record in Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics 365 Business Central
    Create record in Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics 365 Business Central
    Search record in Microsoft Dynamics 365 Business Central
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready WorkflowsReady Workflows   for Microsoft Dynamics 365 Business Central + Zendesk Integration

Create tickets, update organisations, log user details, and notify your support team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
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Connect more apps to your Microsoft Dynamics 365 Business Central (Beta + Zendesk flow

Send customer data to your CRM, alert support channels, and track billing details after your core sync finishes. Pick a combination and activate it in one click.

Microsoft Dynamics 365 Business Central
Zendesk
+
SalesforceSalesforce (4)
+
HubspotHubspot (4)
+
ShopifyShopify (4)
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (4)
+
StripeStripe (4)
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S
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Create a Salesforce contact when a record is created in Microsoft Dynamics 365 Business Central (Beta and create a ticket in Zendesk
New records in Microsoft Dynamics 365 Business Central (Beta create contacts in Salesforce and open tickets in Zendesk instantly.
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M
S
When a Zendesk ticket is solved, update the record in Microsoft Dynamics 365 Business Central (Beta and update the contact in Salesforce
Solved tickets update your records in Microsoft Dynamics 365 Business Central (Beta and sync status changes to Salesforce.
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S
M
Create a Salesforce lead when a ticket is created in Zendesk and search the record in Microsoft Dynamics 365 Business Central (Beta
New support tickets automatically generate Salesforce leads and search Microsoft Dynamics 365 Business Central (Beta records.
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When a record is updated in Microsoft Dynamics 365 Business Central (Beta, update the ticket in Zendesk and update the contact in Salesforce
Updated records instantly modify Zendesk tickets and refresh Salesforce contact details.

Supported triggers and actions for Microsoft Dynamics 365 Business Central and Zendesk

Mix and match to build the exact automation you need

Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central Triggers & Actions
Record is created in Microsoft Dynamics 365 Business Central
Triggers the automation when a new record is created
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Record is updated in Microsoft Dynamics 365 Business Central
Triggers the automation when a record is updated
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Update record in Microsoft Dynamics 365 Business Central
Updates an existing record
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Create record in Microsoft Dynamics 365 Business Central
Creates a new record
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Search record in Microsoft Dynamics 365 Business Central
Searches for a specific record
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Microsoft Dynamics 365 Business Central (Beta + Zendesk?

Streamline your customer operations by connecting record management with support ticketing in real time.

What you can automate?
🔄
Sync records to support tickets automatically
Turn every new Microsoft Dynamics 365 Business Central (Beta record into a Zendesk ticket without lifting a finger. Eliminate manual data transfer and keep your support queue populated immediately.
📋
Capture every submitted record field
Map all available Microsoft Dynamics 365 Business Central (Beta record fields directly into Zendesk tickets instead of basic names. Your support agents receive complete context on every interaction.
🔔
Alert your team the moment tickets arrive
Notify support staff instantly in Slack whenever a new Zendesk ticket is generated from a Microsoft Dynamics 365 Business Central (Beta record update, ensuring rapid response times.
🔀
Route records based on submitted priority
Send urgent Microsoft Dynamics 365 Business Central (Beta records to priority Zendesk ticket queues while routing standard inquiries to general support, keeping workflows organized.
📝
Keep support tickets updated as records change
Modify existing Zendesk tickets automatically whenever a Microsoft Dynamics 365 Business Central (Beta record is updated, ensuring your support staff always see current data.
🔍
Search records instead of creating duplicates
Search existing Microsoft Dynamics 365 Business Central (Beta records before creating new Zendesk tickets or user profiles, preventing duplicate entries in your database.
Handle later ticket resolution status changes
Update Microsoft Dynamics 365 Business Central (Beta records automatically when Zendesk tickets are marked solved or closed, maintaining accurate lifecycle records.
💬
Extend your workflow to team messaging apps
Trigger automated team notifications in Slack after your Microsoft Dynamics 365 Business Central (Beta and Zendesk automation completes its primary sync.
And much more...

Who is Microsoft Dynamics 365 Business Central (Beta + Zendesk integration for?

Operations teams, support managers, and finance leads rely on this integration to eliminate manual data entry and keep customer records perfectly aligned across both platforms.

Performance analysts and reporting leads
Performance analysts and reporting leads
Customer support managers
Customer support managers
Client success account executives
Client success account executives
High-volume operations teams
High-volume operations teams
Sales handover representatives
Sales handover representatives
Compliance and audit administrators
Compliance and audit administrators
📈
Performance analysts and reporting leads
You're reviewing metrics in Microsoft Dynamics 365 Business Central (Beta, but support ticket statuses from Zendesk only update when someone manually exports data, so your operational reports are always hours behind — with this integration, every ticket status lands instantly and your analytics stay accurate.
Customer support managers
You manage urgent inquiries in Zendesk, but client account updates in Microsoft Dynamics 365 Business Central (Beta require manual checks, so agents find out about vital profile changes too late — automating both apps means ticket context matches account data instantly.
🤝
Client success account executives
You answer to key clients who want full visibility into their support history, but pulling records from Microsoft Dynamics 365 Business Central (Beta and Zendesk takes hours — this integration means your client progress updates are populated automatically.
⚙️
High-volume operations teams
You process hundreds of records daily in Microsoft Dynamics 365 Business Central (Beta, but matching them manually to Zendesk tickets causes severe backlog — automating both apps means high-volume ticket routing happens without manual intervention.
💼
Sales handover representatives
You own the onboarding stage after a sale is logged in Microsoft Dynamics 365 Business Central (Beta, but support handover details are frequently missed — connecting these apps means your support queue receives complete account details from day one.
🗂️
Compliance and audit administrators
You need a reliable audit trail across Microsoft Dynamics 365 Business Central (Beta records and Zendesk tickets, but manual data transfers keep leaving gaps in your history — this integration means every record and ticket link is logged permanently.
Our team

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Why choose Integrately to automate Microsoft Dynamics 365 Business Central + Zendesk

Build and manage your Microsoft Dynamics 365 Business Central + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 Business Central + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Microsoft Dynamics 365 Business Central (Beta to Zendesk?
Frequently Asked Questions
You can connect Microsoft Dynamics 365 Business Central (Beta to Zendesk using 1-click automations on Integrately. Choose from 20 million+ ready templates, or ask Integrately AI to build the automation and map the fields.
Can I automatically create Zendesk tickets from Microsoft Dynamics 365 Business Central (Beta records?
Frequently Asked Questions
Can I connect Microsoft Dynamics 365 Business Central (Beta, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Dynamics 365 Business Central (Beta and Zendesk?
Frequently Asked Questions
How do records sync between Microsoft Dynamics 365 Business Central (Beta and Zendesk?
Frequently Asked Questions
Can I update Zendesk tickets when Microsoft Dynamics 365 Business Central (Beta records change?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Dynamics 365 Business Central (Beta and Zendesk?
Frequently Asked Questions
Is the Microsoft Dynamics 365 Business Central (Beta and Zendesk integration free?
Frequently Asked Questions
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