Microsoft Dynamics 365 CRM + MSG91 Integration

Integrate Microsoft Dynamics 365 CRM to MSG91 in one click, or tell Integrately AI how you want each lead handled. Qualify new leads, update your CRM records, trigger SMS follow-ups, and alert your team automatically.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
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2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91

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Ready Workflows Ready Workflows for Microsoft Dynamics 365 CRM + MSG91 Integration

Send SMS notifications for new leads, trigger follow-up campaigns, update contact details, and track delivery reports, all in just one click.

Most popular automationmost-popular-automations
Microsoft Dynamics 365 CRM + MSG91 Integration

Send MSG91 sms for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a sms through MSG91 letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - MSG91 integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Microsoft Dynamics 365 CRM + MSG91 flow

Connect CRM data to messaging, marketing, and scheduling tools to automate your complete customer communication pipeline. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
MSG91
+
HubspotHubspot (3)
+
CalendlyCalendly (2)
+
MailchimpMailchimp (2)
+
Microsoft OutlookMicrosoft Outlook (2)
+
SlackSlack (2)
+
StripeStripe (2)
M
H
M
Create a HubSpot contact when a Microsoft Dynamics 365 CRM lead is created, and send an SMS via MSG91
New Microsoft Dynamics 365 CRM leads immediately create a contact in HubSpot and trigger an SMS via MSG91, keeping your sales team fully synchronized.
M
M
H
Send an MSG91 SMS when a Microsoft Dynamics 365 CRM contact is updated, and update HubSpot
Updated contact details in Microsoft Dynamics 365 CRM trigger an MSG91 SMS and update your HubSpot records automatically.
M
H
M
When a Microsoft Dynamics 365 CRM opportunity is created, update HubSpot and run an MSG91 campaign
New opportunities in Microsoft Dynamics 365 CRM update HubSpot deals and trigger an automated MSG91 campaign instantly.

Supported triggers and actions for Microsoft Dynamics 365 CRM and MSG91

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
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Campaign is created in MSG91
Triggers the automation when a new campaign is created
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Send SMS in MSG91
Sends a text message to particular recipients
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Run Campaign in MSG91
Runs a campaign
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What can you automate with Microsoft Dynamics 365 CRM + MSG91?

Streamline your customer communications by triggering instant SMS notifications and updates directly from your CRM data.

What you can automate?
💬
Send automated SMS messages for new leads
Trigger an instant SMS via MSG91 whenever a new lead is created in Microsoft Dynamics 365 CRM, ensuring immediate engagement with prospective customers.
📋
Capture every submitted CRM field
Map all available lead details and contact attributes from Microsoft Dynamics 365 CRM into your MSG91 campaigns for personalised messaging.
🔔
Alert team members instantly on updates
Notify staff through MSG91 campaigns or SMS alerts the moment important Microsoft Dynamics 365 CRM opportunities or cases are modified.
🔀
Route communications based on lead attributes
Send different MSG91 SMS templates depending on the specific criteria, region, or tier submitted in your Microsoft Dynamics 365 CRM records.
🔄
Keep contact records synchronized across platforms
Automatically update Microsoft Dynamics 365 CRM contact details whenever delivery reports or campaign events occur in MSG91.
🔍
Search and update existing records safely
Locate existing accounts in Microsoft Dynamics 365 CRM before sending MSG91 messages, preventing duplicate entries and redundant outreach.
📌
Handle later status changes and quotes
Trigger automated MSG91 messaging workflows whenever Microsoft Dynamics 365 CRM quotes, opportunities, or cases move to new stages.
🔌
Extend flows to popular team tools
Connect your core Microsoft Dynamics 365 CRM and MSG91 workflow with Slack or HubSpot to notify internal teams while messaging clients.
And much more...

Who is Microsoft Dynamics 365 CRM + MSG91 integration for?

Sales and support teams managing customer communications across Microsoft Dynamics 365 CRM and MSG91 can eliminate manual messaging delays and keep their pipelines fully updated.

Sales Operations Managers
Sales Operations Managers
Lead Generation Specialists
Lead Generation Specialists
Account Executives
Account Executives
Customer Support Teams
Customer Support Teams
Business Development Reps
Business Development Reps
CRM Administrators
CRM Administrators
📈
Sales Operations Managers
You're tracking customer leads in Microsoft Dynamics 365 CRM but your communication reports only update when someone manually checks SMS logs, so your pipeline metrics are always a few hours behind — this integration means every new lead and message event syncs instantly and your data stays current.
⚡
Lead Generation Specialists
You capture inbound prospects in Microsoft Dynamics 365 CRM but reaching out via MSG91 requires manual copy-pasting, so hot leads grow cold before your team engages them — with this integration, every new lead triggers an instant SMS automatically.
🤝
Account Executives
You manage client pipelines in Microsoft Dynamics 365 CRM and need to send timely reminders via MSG91, but keeping track of manual messaging schedules leads to missed follow-ups — automating both apps means every client receives timely updates without manual effort.
🎫
Customer Support Teams
You log cases in Microsoft Dynamics 365 CRM and need to notify customers of status changes via MSG91, but high daily ticket volume makes manual texting impossible — this integration means every case update triggers an instant SMS notification.
🔄
Business Development Reps
You depend on leads being created in Microsoft Dynamics 365 CRM before you can initiate outreach via MSG91, but notification delays leave you waiting for upstream handoffs — connecting these apps means your outreach starts the moment a lead appears.
🗂️
CRM Administrators
You maintain customer records in Microsoft Dynamics 365 CRM and message histories in MSG91, but manual logging creates persistent gaps in your audit trail — automating both apps means every interaction is recorded accurately and reliably.
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + MSG91

Build and manage your Microsoft Dynamics 365 CRM + MSG91 automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + MSG91 with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Microsoft Dynamics 365 CRM to MSG91?
Frequently Asked Questions
You can connect Microsoft Dynamics 365 CRM to MSG91 using 1-click automations on Integrately, along with other popular apps like Hubspot, Slack, and Stripe. Simply pick a ready template or ask Integrately AI to build your workflow instantly.
Can I send MSG91 text messages automatically when a Microsoft Dynamics 365 CRM lead is created?
Frequently Asked Questions
Can I connect Microsoft Dynamics 365 CRM, MSG91, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Dynamics 365 CRM and MSG91?
Frequently Asked Questions
How do Microsoft Dynamics 365 CRM contact updates trigger SMS messages?
Frequently Asked Questions
How does MSG91 handle delivery reports in integrations?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Dynamics 365 CRM and MSG91?
Frequently Asked Questions
Is the Microsoft Dynamics 365 CRM and MSG91 integration free?
Frequently Asked Questions
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Connect MSG91 with customer support, marketing, and survey tools to extend your cloud communications across platforms.
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