Microsoft Dynamics 365 CRM + WATI Integration

Integrate Microsoft Dynamics 365 CRM to WATI in one click, or tell Integrately AI how you want each lead handled. Send WhatsApp messages, update contacts, notify your sales team, and trigger automated follow-ups instantly.

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1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
Arrow Right
2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for Microsoft Dynamics 365 CRM + WATI Integration

Send WhatsApp messages for new leads, update contact records, alert your sales team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Dynamics 365 CRM + WATI Integration

Create WATI contact for new Microsoft Dynamics 365 CRM contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this Microsoft Dynamics 365 CRM - WATI integration, anytime a new Microsoft Dynamics 365 CRM contact is created, an WATI contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Microsoft Dynamics 365 CRM + WATI Integration

Send WATI message for new Microsoft Dynamics 365 CRM contact

Anytime a new contact is added to your Microsoft Dynamics 365 CRM, automatically send them a message through WATI letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Microsoft Dynamics 365 CRM - WATI integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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WATI + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact for new WATI contact

CRMs are designed to help businesses manage their customer data. By tracking customer interactions, CRMs can help businesses identify trends and optimize their marketing and sales efforts.

However, some businesses find that they need more than one CRM to effectively manage their customer data. For example, a business with a large customer base may need one CRM for sales and another for marketing. Alternatively, a business with multiple locations may need a CRM for each location.

Using this WATI - Microsoft Dynamics 365 CRM integration, anytime a new WATI contact is created, an Microsoft Dynamics 365 CRM contact should be automatically generated as well. This integration will help to keep your data consistent and up-to-date, and it will save you time by eliminating the need to manually enter information into both systems.
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Connect more apps to your Microsoft Dynamics 365 CRM + WATI flow

Connect your CRM and communication platform with emails, marketing lists, deals, payments, spreadsheets, and team channels. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
WATI
+
Microsoft OutlookMicrosoft Outlook (4)
+
MailchimpMailchimp (4)
+
HubSpotHubSpot (4)
+
StripeStripe (4)
+
Google SheetsGoogle Sheets (4)
+
SlackSlack (4)
M
M
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Create a Microsoft Dynamics 365 CRM lead when an email is received in Microsoft Outlook, and send a session message in WATI
Incoming emails become leads in Microsoft Dynamics 365 CRM and trigger immediate WATI session messages, eliminating manual entry.
M
W
M
When a contact is created in Microsoft Dynamics 365 CRM, send a template message in WATI and an email in Microsoft Outlook
New Microsoft Dynamics 365 CRM contacts trigger both a WATI template message and an Outlook email automatically.
M
W
M
When a case is created in Microsoft Dynamics 365 CRM, send a template message in WATI and an email in Microsoft Outlook
New support cases in Microsoft Dynamics 365 CRM instantly notify customers via WATI and alert support via Outlook.
M
W
M
When a contact is updated in Microsoft Dynamics 365 CRM, update contact attributes in WATI and send an email in Microsoft Outlook
Updated contact details in Microsoft Dynamics 365 CRM automatically sync to WATI and notify teams in Outlook.

Supported triggers and actions for Microsoft Dynamics 365 CRM and WATI

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
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Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
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What can you automate with Microsoft Dynamics 365 CRM + WATI?

Connect your CRM data and WhatsApp messaging platform to eliminate repetitive administrative tasks and streamline customer communication.

What you can automate?
💬
Send WhatsApp template messages for new leads
Trigger automated WATI template messages the moment a new lead is created in Microsoft Dynamics 365 CRM, ensuring instant engagement.
📋
Capture every submitted contact detail
Map all available contact attributes and fields between Microsoft Dynamics 365 CRM and WATI without manual copy-pasting.
🔔
Alert team members on new customer events
Notify your sales or support staff instantly whenever a new contact or case is created in Microsoft Dynamics 365 CRM.
🔀
Route communications based on submitted data
Send specific WhatsApp templates or assign contacts differently depending on fields submitted in Microsoft Dynamics 365 CRM.
🔄
Keep contact records synchronized across apps
Automatically update WATI contact attributes whenever contact details are modified in Microsoft Dynamics 365 CRM.
🛡️
Prevent duplicates with smart search and create
Search existing records in Microsoft Dynamics 365 CRM before creating new entries from incoming WATI messages.
📊
Handle status updates and case progression
Trigger follow-up WhatsApp messages when cases, quotes, or opportunities are updated in Microsoft Dynamics 365 CRM.
🔗
Extend flows with external tools like Google Sheets
Log Microsoft Dynamics 365 CRM leads and WATI messages into Google Sheets for comprehensive reporting and review.
And much more...

Who is Microsoft Dynamics 365 CRM + WATI integration for?

Sales and support teams managing customer communications across Microsoft Dynamics 365 CRM and WATI can eliminate manual data entry and speed up response times.

Sales managers
Sales managers
Support leads
Support leads
Operations coordinators
Operations coordinators
CRM administrators
CRM administrators
Account executives
Account executives
Customer success teams
Customer success teams
📈
Sales managers
You're tracking lead engagement in Microsoft Dynamics 365 CRM, but your messaging updates take hours to reflect in communications — this integration means every new lead triggers automated WATI messages instantly and your pipeline stays accurate.
Support leads
You manage support inquiries in Microsoft Dynamics 365 CRM, but customer alerts are delayed because team members manually copy ticket data — automating both apps means every new case sends immediate template messages and keeps response times fast.
📋
Operations coordinators
You oversee customer records across Microsoft Dynamics 365 CRM, but manual synchronization causes missed follow-ups and data gaps — with this integration, contact updates sync instantly and your records remain completely up to date.
📊
CRM administrators
You maintain database hygiene in Microsoft Dynamics 365 CRM, but high message volumes make manual logging impossible — this integration means every interaction is captured automatically and your customer databases stay perfectly synchronized.
🤝
Account executives
You depend on upstream lead handoffs in Microsoft Dynamics 365 CRM, but notification delays leave prospects waiting — automating both apps means every new lead is greeted on WhatsApp immediately and your conversion rates improve.
📁
Customer success teams
You track client milestones in Microsoft Dynamics 365 CRM, but historical communication logs often contain missing entries — connecting these apps means every message event is logged reliably and your audit history stays complete.
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + WATI

Build and manage your Microsoft Dynamics 365 CRM + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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3
Automation is ready
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Frequently Asked Questions

How do I connect Microsoft Dynamics 365 CRM to WATI?
Frequently Asked Questions
You can connect Microsoft Dynamics 365 CRM to WATI in 1-click using ready-made automations on Integrately, or ask Integrately AI to build the workflow and map the fields for you.
Can I automatically send WhatsApp messages when a lead is created in Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Can I connect Microsoft Dynamics 365 CRM, WATI, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Dynamics 365 CRM and WATI?
Frequently Asked Questions
How are contacts updated between Microsoft Dynamics 365 CRM and WATI?
Frequently Asked Questions
Can I trigger WATI messages when a case is created in Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Dynamics 365 CRM and WATI?
Frequently Asked Questions
Is the Microsoft Dynamics 365 CRM and WATI integration free?
Frequently Asked Questions
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You Can Also Connect Microsoft Dynamics 365 CRM or WATI With 1500+ Other Apps

Microsoft Dynamics 365 CRM
Popular Microsoft Dynamics 365 CRM Integrations
Connect Microsoft Dynamics 365 CRM to CRMs, email marketing tools, and databases to manage customer pipelines efficiently.
WATI
Popular WATI Integrations
Sync WATI with customer support platforms, messaging apps, and productivity tools to streamline communication workflows.
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