Microsoft Office 365 + SolarWinds Service Desk Integration

You're tracking support requests across multiple communication channels, but your service desk log only updates when someone manually logs each ticket, so the incident counts you're reviewing are always a few hours behind — this integration means every email instantly creates a SolarWinds Service Desk incident and your metrics stay current.

You manage incoming technical requests from your team, but urgent client emails sit unread in your inbox until someone flags them manually, so critical issues are addressed too late — automating both apps means every incoming email becomes a tracked SolarWinds Service Desk incident instantly.

You're constantly updating stakeholders on the status of technical issues, but logging changes across your email and service management tool by hand takes hours away from troubleshooting — with this integration, every status update flows seamlessly between Microsoft Office 365 and SolarWinds Service Desk.

Your team handles hundreds of daily requests sent directly to personal inboxes, leading to missed requests and fragmented tracking across devices — automating both apps means high-volume email submissions map directly to new SolarWinds Service Desk incidents without manual data entry.

You rely on colleagues to forward deployment notifications and user requests from their calendars, but critical handoffs get lost in busy threads, delaying system updates — this integration means every calendar event updates your service desk tasks automatically.

You need an accurate audit trail of every technical request and user change, but manual record-keeping leaves missing tickets and incomplete logs in your audit reports — automating both apps means every communication and asset is logged consistently.