Microsoft Office 365 + Zendesk Integration

Integrate Microsoft Office 365 to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create support tickets, assign groups, add comments, and notify your team automatically.

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1.
  • Microsoft Office 365
    Email is received in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is ended in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is about to start in Microsoft Office 365
  • Microsoft Office 365
    Email is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is created in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is started in Microsoft Office 365
  • Microsoft Office 365
    Calendar event is updated in Microsoft Office 365
  • Microsoft Office 365
    Contact is created in Microsoft Office 365
  • Microsoft Office 365
    Contact is updated in Microsoft Office 365
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Microsoft Office 365
    Retrieve Event Attachment in Microsoft Office 365
  • Microsoft Office 365
    Retrieve Message Attachment in Microsoft Office 365
  • Microsoft Office 365
    Send email in Microsoft Office 365
  • Microsoft Office 365
    Create draft email in Microsoft Office 365
  • Microsoft Office 365
    Create event in Microsoft Office 365
  • Microsoft Office 365
    Create contact in Microsoft Office 365
  • Microsoft Office 365
    Update contact in Microsoft Office 365
  • Microsoft Office 365
    Search contact in Microsoft Office 365
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Microsoft Office 365 + Zendesk Integration

Create tickets from emails, organise users, update organisation records, add comments, and notify your support team, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Microsoft Office 365 Integration

Send Microsoft Office 365 message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Microsoft Office 365 integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Microsoft Office 365 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Office 365 messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + Microsoft Office 365 Integration

Create Microsoft Office 365 contact from new Zendesk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Microsoft Office 365. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Microsoft Office 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Microsoft Office 365.

This makes it easy to keep track of your support tickets and contacts in one place.
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Connect more apps to your Microsoft Office 365 + Zendesk flow

Extend your support pipeline by syncing data to messaging, project management, and CRM tools. Pick a combination and activate it in one click.

Microsoft Office 365
Zendesk
+
Microsoft TeamsMicrosoft Teams (4)
+
Jira Software CloudJira Software Cloud (3)
+
SlackSlack (3)
+
SalesforceSalesforce (3)
+
ConfluenceConfluence (3)
+
ZoomZoom (3)
M
Z
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Create a Zendesk ticket for every email received in Microsoft Office 365, and notify your support channel on Microsoft Teams.
Support emails land directly in Zendesk as new tickets while Microsoft Teams alerts your agents instantly, removing manual forwarding.
Z
M
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When a Zendesk ticket is solved, send a confirmation email in Microsoft Office 365 and post the resolution in Microsoft Teams.
Resolved support tickets automatically trigger a customer email from Microsoft Office 365 and announce the closure in Microsoft Teams.
Z
M
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If a new Zendesk ticket is high priority, create an urgent calendar event in Microsoft Office 365 and alert management on Microsoft Teams.
Urgent Zendesk tickets schedule priority meetings in Microsoft Office 365 and ping management in Microsoft Teams.
Z
C
M
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Use Claude to summarise every new Zendesk support ticket, save the brief in Microsoft Office 365, and post it to Microsoft Teams.
Claude generates brief summaries of incoming Zendesk tickets which are saved in Microsoft Office 365 and shared on Microsoft Teams.

Supported triggers and actions for Microsoft Office 365 and Zendesk

Mix and match to build the exact automation you need

Microsoft Office 365
Microsoft Office 365 Triggers & Actions
Email is received in Microsoft Office 365
Triggers the automation when an email is received
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Calendar event is ended in Microsoft Office 365
Triggers the automation when a new event is ended in a calendar
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Calendar event is about to start in Microsoft Office 365
Triggers the automation when event is about to start
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Email is created in Microsoft Office 365
Triggers the automation when a new email is created
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Calendar event is created in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is started in Microsoft Office 365
Triggers the automation when a new event is created in a calendar
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Calendar event is updated in Microsoft Office 365
Triggers the automation when a calendar event is updated
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Contact is created in Microsoft Office 365
Triggers the automation when a new contact is created
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Contact is updated in Microsoft Office 365
Triggers the automation when a contact is updated
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Retrieve Event Attachment in Microsoft Office 365
Retrieves an attachment from an event by its ID.
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Retrieve Message Attachment in Microsoft Office 365
Retrieves an attachment from a message by its ID.
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Send email in Microsoft Office 365
Sends an email to a recipient
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Create draft email in Microsoft Office 365
Adds a new contact to the contact list
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Create event in Microsoft Office 365
Adds a new contact to the contact list
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Create contact in Microsoft Office 365
Adds a new contact to the database
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Update contact in Microsoft Office 365
Updates contact information with new details
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Search contact in Microsoft Office 365
Finds and retrieves contact information
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Microsoft Office 365 + Zendesk?

Streamline your customer support operations by connecting your communication channels directly to your helpdesk platform.

What you can automate?
🎫
Create tickets from incoming emails
Turn every email received in Microsoft Office 365 into a new support ticket in Zendesk automatically. Remove manual inbox monitoring and ensure every client inquiry gets logged.
📋
Capture all submitted fields and details
Map complete email contents, attachments, and sender metadata into Zendesk ticket fields. Your helpdesk receives the full context without manual copy-pasting.
🔔
Notify your support team instantly
Alert agents the moment a new support request arrives in Zendesk or when a Microsoft Office 365 calendar event starts. Keep your entire team responsive and informed.
🔀
Route tickets based on priority
Set conditional rules to handle urgent support requests differently from standard inquiries. Assign high-priority tickets to senior agents and schedule calendar follow-ups.
🔄
Keep records updated across platforms
Synchronize ticket updates, status changes, and contact modifications between Microsoft Office 365 and Zendesk in real time. Maintain consistent data everywhere.
🔍
Search and update existing contacts
Prevent duplicate records by searching for existing contacts and organizations in Zendesk before creating new entries. Keep your customer database clean.
Handle solved and closed status changes
Trigger automated follow-up emails from Microsoft Office 365 whenever a Zendesk ticket is solved or updated. Keep customers informed throughout the resolution lifecycle.
💬
Extend your workflow to team apps
Connect Microsoft Teams or Slack to your core Microsoft Office 365 and Zendesk integration. Broadcast ticket updates to communication channels for better collaboration.
And much more...

Who is Microsoft Office 365 + Zendesk integration for?

Support managers, IT administrators, and customer success teams eliminate manual data entry and keep ticket records synchronized across platforms.

Support analysts
Support analysts
Helpdesk managers
Helpdesk managers
Customer success leads
Customer success leads
Support operations teams
Support operations teams
Account managers
Account managers
Compliance officers
Compliance officers
📈
Support analysts
You're reviewing resolution metrics but your tracking sheets only update when someone manually exports tickets, so the ticket counts you're reporting against are always a few hours behind — with this integration, every new ticket lands in your system instantly and your data stays current.
Helpdesk managers
You manage incoming customer inquiries across email inboxes but find out about urgent requests too late in the day, causing missed response SLAs — with this integration, every incoming email creates a support ticket automatically and alerts your team without delay.
🤝
Customer success leads
You answer to key clients who expect prompt updates on their reported issues, but pulling status updates from different apps takes hours — with this integration, ticket updates sync to your records seamlessly and keep your reporting accurate.
🔄
Support operations teams
The volume of daily customer emails and support requests is too high for anyone to keep up by hand, leading to lost customer inquiries — with this integration, every message converts into a structured ticket instantly and nothing gets dropped.
👥
Account managers
You depend on support agents to hand over ticket statuses before client renewal calls, but handovers are frequently delayed or incomplete — with this integration, every ticket resolution updates your account records automatically.
📋
Compliance officers
You need a reliable history of all customer communications and find recurring gaps between email logs and support desks — with this integration, every communication is recorded across both platforms to maintain complete audit trails.
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Why choose Integrately to automate Microsoft Office 365 + Zendesk

Build and manage your Microsoft Office 365 + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Office 365 + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Microsoft Office 365 to Zendesk?
Frequently Asked Questions
You can connect Microsoft Office 365 to Zendesk in 1-click using ready-made templates on Integrately. Choose your preferred trigger, connect your accounts, and let Integrately AI set up your workflows instantly with support for Microsoft Teams, Slack, and 1,500+ other apps.
Can I automatically turn incoming Microsoft Office 365 emails into Zendesk support tickets?
Frequently Asked Questions
Can I connect Microsoft Office 365, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Office 365 and Zendesk?
Frequently Asked Questions
How does Microsoft Office 365 sync contact and email data with Zendesk?
Frequently Asked Questions
How do Zendesk ticket updates trigger actions in Microsoft Office 365?
Frequently Asked Questions
Can I automate Microsoft Office 365 and Zendesk without coding?
Frequently Asked Questions
Is the Microsoft Office 365 and Zendesk integration free?
Frequently Asked Questions
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