Microsoft Teams + SolarWinds Service Desk Integration

Integrate Microsoft Teams to SolarWinds Service Desk in one click, or tell Integrately AI how you want each incident handled. Notify your team instantly, post updates to channels, create follow-up tasks, and keep your IT service desk synchronized automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
  • SolarWinds Service Desk
    User is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Incident is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Risk is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Solution is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Change is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Contract is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Hardware is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Problem is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Task is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Asset is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Release is created in SolarWinds Service Desk
Arrow Right
2.
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams
  • SolarWinds Service Desk
    Create incident in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create solution in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create contract in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create hardware in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create problem in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create change in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create asset in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create user in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create release in SolarWinds Service Desk

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Ready WorkflowsReady Workflows ย  for Microsoft Teams + SolarWinds Service Desk Integration

Alert your team about new incidents, log changes, track assets, and manage solutions, all in just one click.

Sorry, we donโ€™t have a ready workflow for this combination yet.
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Connect more apps to your Microsoft Teams + SolarWinds Service Desk flow

Automatically sync your IT tickets with project boards, chat channels, and document repositories. Pick a combination and activate it in one click.

Microsoft Teams
SolarWinds Service Desk
+
Jira Software CloudJira Software Cloud (8)
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SlackSlack (8)
+
ConfluenceConfluence (8)
+
Google DriveGoogle Drive (8)
+
ZoomZoom (8)
+
Microsoft OutlookMicrosoft Outlook (8)
S
J
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Create a Jira Software Cloud issue for every new SolarWinds Service Desk incident, and notify your team in Microsoft Teams.
New SolarWinds Service Desk incidents instantly become Jira Software Cloud issues while Microsoft Teams notifies your engineers, eliminating manual ticket copying.
J
S
M
When a Jira Software Cloud issue is resolved, update the matching incident in SolarWinds Service Desk and post a confirmation in Microsoft Teams.
Resolved Jira Software Cloud issues automatically update their corresponding SolarWinds Service Desk incident and notify Microsoft Teams, keeping all systems current.
S
J
M
When a SolarWinds Service Desk change is created, create a matching Jira Software Cloud task and notify the release channel in Microsoft Teams.
SolarWinds Service Desk changes trigger new Jira Software Cloud tasks and Microsoft Teams alerts, ensuring smooth cross-functional release tracking.
S
J
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Create a Jira Software Cloud bug for every SolarWinds Service Desk problem, and alert your engineering team in Microsoft Teams.
SolarWinds Service Desk problems automatically generate Jira Software Cloud bugs and Microsoft Teams notifications for rapid engineering response.
S
J
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If a SolarWinds Service Desk incident priority is high, create an urgent Jira Software Cloud issue and notify the escalation channel in Microsoft Teams.
High-priority SolarWinds Service Desk incidents instantly trigger urgent Jira Software Cloud issues and Microsoft Teams escalation alerts.
J
S
M
When a Jira Software Cloud epic is closed, update the corresponding SolarWinds Service Desk release and announce it in Microsoft Teams.
Closed Jira Software Cloud epics update SolarWinds Service Desk releases and trigger Microsoft Teams announcements for complete project visibility.
S
J
M
Use Claude to summarise every new SolarWinds Service Desk incident, create a matching Jira Software Cloud issue, and post the brief in Microsoft Teams.
Claude generates concise summaries of new SolarWinds Service Desk incidents before creating Jira Software Cloud issues and notifying Microsoft Teams.
J
S
C
M
Turn every resolved Jira Software Cloud issue into a SolarWinds Service Desk solution record, create a Confluence documentation task, and notify your team in Microsoft Teams.
Resolved Jira Software Cloud issues generate SolarWinds Service Desk solutions, Confluence documentation tasks, and Microsoft Teams notifications.

Supported triggers and actions for Microsoft Teams and SolarWinds Service Desk

Mix and match to build the exact automation you need

Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
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Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
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Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
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New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
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Search user in Microsoft Teams
Searches for a user
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Get chat message in Microsoft Teams
Get chat message
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Send channel message in Microsoft Teams
Sends a message to a channel
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Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
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Create channel in Microsoft Teams
Creates a new channel
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Search channel in Microsoft Teams
Searches for a channel
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Create online meeting in Microsoft Teams
Schedules a new online meeting
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Get user by ID in Microsoft Teams
Retrieves user information using their id
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SolarWinds Service Desk
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
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Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
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Risk is created in SolarWinds Service Desk
Triggers the automation when a risk is created
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Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
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Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
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Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
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Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
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Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
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Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
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Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
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Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
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Create incident in SolarWinds Service Desk
Generates a new incident report
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Create solution in SolarWinds Service Desk
Logs a new solution
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Create contract in SolarWinds Service Desk
Generates a contract document based on particular criteria
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Create hardware in SolarWinds Service Desk
Logs new hardware into the system
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Create problem in SolarWinds Service Desk
Logs a new problem
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Create change in SolarWinds Service Desk
Logs a new change
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Create asset in SolarWinds Service Desk
Generates a new asset
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Create user in SolarWinds Service Desk
Generates a new user account
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Create release in SolarWinds Service Desk
Logs a new release
Try it โ†’

What can you automate with Microsoft Teams + SolarWinds Service Desk?

Streamline your IT service management operations by connecting support tickets, alerts, and team collaboration in a single automated flow.

What you can automate?
๐ŸŽซ
Sync every new incident to collaboration channels
Trigger instant Microsoft Teams channel messages whenever a new incident is created in SolarWinds Service Desk, ensuring support teams never miss an urgent ticket.
๐Ÿ“‹
Capture every submitted incident field
Map all available SolarWinds Service Desk parametersโ€”including priority, category, and requester detailsโ€”directly into Microsoft Teams messages for complete context.
๐Ÿ””
Alert the right response person instantly
Direct high-priority SolarWinds Service Desk incidents to specific Microsoft Teams responder channels the moment they arrive.
๐Ÿ”€
Route workflows based on ticket priority
Send urgent SolarWinds Service Desk incidents to escalation channels while routine tickets route to standard Microsoft Teams queues.
๐Ÿ”„
Keep service records updated continuously
Reflect chat discussions and task updates back into SolarWinds Service Desk automatically as your Microsoft Teams conversations progress.
โž•
Add or update records without duplicates
Search existing SolarWinds Service Desk items before creating new entries to keep your IT database clean and organized.
โœ…
Handle later status changes and resolutions
Trigger automated Microsoft Teams announcements whenever SolarWinds Service Desk incidents, problems, or changes are closed.
๐Ÿ”—
Extend your workflow to Jira Software Cloud
Connect Microsoft Teams and SolarWinds Service Desk to Jira Software Cloud for seamless cross-functional engineering handoffs.
And much more...

Who is Microsoft Teams + SolarWinds Service Desk integration for?

Connecting Microsoft Teams and SolarWinds Service Desk streamlines IT service management by eliminating manual ticket handoffs and keeping response teams fully synchronized across channels.

IT operations directors
IT operations directors
Help desk managers
Help desk managers
IT service managers
IT service managers
Support leads
Support leads
Sysadmins
Sysadmins
Compliance officers
Compliance officers
๐Ÿ“ˆ
IT operations directors
You're reviewing incident resolution metrics in Microsoft Teams, but ticket logs in SolarWinds Service Desk fail to update before performance reviews begin โ€” with this integration, every ticket status syncs instantly and your management reports stay accurate.
โšก
Help desk managers
You need to act fast when critical incidents arise, but alerts reach Microsoft Teams hours after tickets are opened in SolarWinds Service Desk โ€” with this integration, every new incident triggers instant team notifications so response times drop immediately.
๐Ÿค
IT service managers
You answer to executive stakeholders who want to see progress reports, but compiling ticket updates from SolarWinds Service Desk into Microsoft Teams takes hours of manual copying โ€” with this integration, every status change updates stakeholders automatically.
๐Ÿ“Š
Support leads
The incoming incident volume is too high for anyone to keep up by hand across Microsoft Teams and SolarWinds Service Desk, causing tickets to slip through the cracks โ€” with this integration, automated workflows handle high-volume routing without manual effort.
๐Ÿ› ๏ธ
Sysadmins
You own the technical resolution step and depend on dispatchers to hand over tickets from SolarWinds Service Desk to Microsoft Teams channels, leading to costly delays โ€” with this integration, technical tasks populate in your channels the moment they are created.
๐Ÿ“‹
Compliance officers
You need a reliable audit history of every IT change and incident, but manual logging between Microsoft Teams and SolarWinds Service Desk keeps finding gaps in your records โ€” with this integration, every event is logged accurately and consistently.
Our team

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Why choose Integrately to automate Microsoft Teams + SolarWinds Service Desk

Build and manage your Microsoft Teams + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Teams + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting โ€” just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect Microsoft Teams to SolarWinds Service Desk?
Frequently Asked Questions
You can connect Microsoft Teams to SolarWinds Service Desk instantly using Integrately. Choose from ready-made templates or ask Integrately AI to build your automation with tools like Slack, Jira Software Cloud, and Google Drive in just 1-click.
Can I automatically send Microsoft Teams notifications when a SolarWinds Service Desk incident is created?
Frequently Asked Questions
Can I connect Microsoft Teams, SolarWinds Service Desk, and Jira Software Cloud?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Teams and SolarWinds Service Desk?
Frequently Asked Questions
How does Microsoft Teams handle channel messages in this integration?
Frequently Asked Questions
Can I trigger workflows from SolarWinds Service Desk asset creation?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Teams and SolarWinds Service Desk?
Frequently Asked Questions
Is the Microsoft Teams and SolarWinds Service Desk integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Microsoft Teams or SolarWinds Service Desk With 1500+ Other Apps

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SolarWinds Service Desk
Popular SolarWinds Service Desk Integrations
Sync SolarWinds Service Desk with asset management, ticketing, and reporting tools to keep IT operations connected.