Microsoft Teams + Zendesk Integration

Integrate Microsoft Teams to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Alert your support team, notify channels, track ticket updates, and manage customer inquiries automatically.

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1.
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Microsoft Teams + Zendesk Integration

Notify your team of new tickets, post channel updates, track solved issues, and manage support workflows, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Microsoft Teams Integration

Send Microsoft Teams message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Microsoft Teams integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Microsoft Teams notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Microsoft Teams messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Microsoft Teams + Zendesk flow

Sync support data with project management tools, cloud storage, and messaging platforms to keep your team aligned. Pick a combination and activate it in one click.

Microsoft Teams
Zendesk
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Jira Software CloudJira Software Cloud (8)
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ConfluenceConfluence (8)
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SalesforceSalesforce (8)
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Google DriveGoogle Drive (8)
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ZoomZoom (8)
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SlackSlack (8)
Z
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When a ticket is created in Zendesk, create an issue in Jira Software Cloud, and send a channel message in Microsoft Teams
New Zendesk tickets instantly create matching Jira Software Cloud issues and notify your engineering team on Microsoft Teams.
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When a ticket is updated in Zendesk, update the matching issue in Jira Software Cloud, and notify your team in Microsoft Teams
Keep Jira Software Cloud issues synchronized with Zendesk ticket updates while keeping your Microsoft Teams channel informed.
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When a Zendesk ticket priority is urgent, create a high-priority issue in Jira Software Cloud and alert the escalation channel in Microsoft Teams
Urgent Zendesk tickets instantly trigger high-priority Jira Software Cloud issues and emergency alerts in Microsoft Teams.
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When a Zendesk ticket is solved, close the corresponding issue in Jira Software Cloud and notify the support channel in Microsoft Teams
Closing a Zendesk ticket automatically resolves the Jira Software Cloud issue and notifies your Microsoft Teams channel.
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Create a Jira Software Cloud issue for every Zendesk ticket tagged bug, and alert the bug tracking channel in Microsoft Teams
Zendesk tickets tagged as bugs automatically generate Jira Software Cloud issues and notify your Microsoft Teams channel.
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When a Jira Software Cloud issue is resolved, add a closing comment to the Zendesk ticket and announce it in Microsoft Teams
Resolved Jira Software Cloud issues automatically comment on Zendesk tickets and notify your Microsoft Teams channel.
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Use Claude to summarize every new Zendesk ticket, create a Jira Software Cloud issue, and post the brief in Microsoft Teams
Claude summarizes new Zendesk tickets before creating Jira Software Cloud issues and posting briefs in Microsoft Teams.
Z
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When a Zendesk ticket is created, create a Jira Software Cloud issue, send a Microsoft Teams notification, and log the event in Slack
New Zendesk tickets trigger Jira Software Cloud issues, Microsoft Teams alerts, and Slack notifications simultaneously.

Supported triggers and actions for Microsoft Teams and Zendesk

Mix and match to build the exact automation you need

Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
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Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
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Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
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New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
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Get chat message in Microsoft Teams
Get chat message
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Search user in Microsoft Teams
Searches for a user
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Send channel message in Microsoft Teams
Sends a message to a channel
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Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
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Create channel in Microsoft Teams
Creates a new channel
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Search channel in Microsoft Teams
Searches for a channel
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Create online meeting in Microsoft Teams
Schedules a new online meeting
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Get user by ID in Microsoft Teams
Retrieves user information using their id
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Microsoft Teams + Zendesk?

Streamline your customer support operations with automated notifications, ticket synchronizations, and cross-platform workflows.

What you can automate?
💬
Send Microsoft Teams alerts for every new Zendesk ticket
Notify your support channel the moment a customer submits a ticket. Your team stays informed without constantly checking the helpdesk dashboard.
📋
Capture every submitted ticket field and comment
Map complete ticket descriptions, tags, and custom fields into your collaboration channels instead of just basic notifications. Your team gets full context immediately.
🔔
Alert the right specialist as soon as an issue arrives
Route urgent tickets to specific Microsoft Teams channels or designated engineers instantly, ensuring critical customer problems get immediate attention.
🔀
Route workflows based on submitted ticket priorities
Trigger different actions depending on whether a ticket is marked normal, high, or urgent. High-priority issues instantly alert management channels.
🔄
Keep your collaboration channels updated as tickets change
Automatically update team notifications whenever a support ticket is edited, reassigned, or commented on by agents.
🔍
Search and update existing records without creating duplicates
Automatically check for existing user profiles and organization records before creating new entries, keeping your database clean and organized.
✅
Handle later status changes like ticket resolution and closure
Trigger celebration messages or summary logs in your team channels the moment a customer support ticket is solved and closed.
🔌
Extend your support flow to Jira Software Cloud
Automatically create matching Jira issues from Zendesk tickets while notifying your Microsoft Teams channel, bridging support and engineering seamlessly.
And much more...

Who is Microsoft Teams + Zendesk integration for?

Support managers, IT leaders, and customer success teams eliminate manual handoffs and keep communication channels instantly updated when handling customer tickets.

Support operations managers
Support operations managers
IT helpdesk leads
IT helpdesk leads
Client success directors
Client success directors
Customer support agents
Customer support agents
Engineering coordinators
Engineering coordinators
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You're reviewing support metrics across departments but your tracking channels only update when someone manually exports ticket reports, so the resolution counts you're optimizing against are always a few hours behind — this integration means every new ticket and status change updates your teams instantly and your data stays current.
⚡
IT helpdesk leads
You need to respond immediately when critical customer issues arrive but you find out about urgent tickets long after submission, delaying technical triage — connecting these apps means critical tickets trigger team alerts the second they are created and response times drop immediately.
🤝
Client success directors
You answer to key accounts that demand real-time visibility into their reported support issues, but compiling updates manually takes hours every week — automating both apps means your client communications and internal channels stay perfectly synchronized without manual intervention.
📊
Customer support agents
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed follow-ups and scattered communication threads across platforms — this integration means every ticket update flows directly into your collaboration channels so nothing ever falls through the cracks.
⚙️
Engineering coordinators
You own the bug-fixing stage and depend on support staff to hand over ticket details manually, causing frustrating delays in triage — automating both apps means engineering tickets are provisioned instantly the moment a customer submits a bug report.
📁
Quality assurance leads
You need a reliable history of customer interactions and keep finding gaps in your resolution logs due to manual copy-pasting errors — connecting these apps means every ticket, comment, and resolution status is recorded accurately across your entire system stack.
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Why choose Integrately to automate Microsoft Teams + Zendesk

Build and manage your Microsoft Teams + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Teams + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Microsoft Teams to Zendesk?
Frequently Asked Questions
You can connect Microsoft Teams to Zendesk in 1 click using ready workflows or ask Integrately AI to build the automation. It also integrates seamlessly with Jira Software Cloud, Confluence, Slack, and 1,500+ other apps.
Can I automatically notify my team in Microsoft Teams when a new Zendesk ticket is created?
Frequently Asked Questions
Can I connect Microsoft Teams, Zendesk, and Jira Software Cloud?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Teams and Zendesk?
Frequently Asked Questions
How does Microsoft Teams handle chat messages and channel updates in this integration?
Frequently Asked Questions
Can Zendesk solve tickets automatically based on external workflow triggers?
Frequently Asked Questions
Can I automate Microsoft Teams and Zendesk without any coding skills?
Frequently Asked Questions
Is the Microsoft Teams and Zendesk integration free?
Frequently Asked Questions
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