Mojo Helpdesk + Twilio Integration

Integrate Mojo Helpdesk to Twilio in one click, or tell Integrately AI how you want each ticket handled. Notify your team instantly, send customer confirmations, log communication details, and trigger follow-ups automatically.

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1.
  • Mojo Helpdesk
    Ticket with scheduled on is created in Mojo Helpdesk
  • Mojo Helpdesk
    Ticket with due on is created in Mojo Helpdesk
  • Mojo Helpdesk
    User is created in Mojo Helpdesk
  • Mojo Helpdesk
    Ticket is created in Mojo Helpdesk
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Mojo Helpdesk
    Create user in Mojo Helpdesk
  • Mojo Helpdesk
    Create ticket in Mojo Helpdesk
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Mojo Helpdesk + Twilio Integration

Send SMS alerts for new tickets, notify users on status updates, dispatch WhatsApp messages, and log communication details, all in just one click.

Most popular automationmost-popular-automations
Mojo Helpdesk + Twilio Integration

Send Twilio sms for new Mojo Helpdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Mojo Helpdesk - Twilio integration. Whenever a new ticket is created in Mojo Helpdesk, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Mojo Helpdesk tickets today - your customers will appreciate it!
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Connect more apps to your Mojo Helpdesk + Twilio flow

Centralise customer data in CRMs, notify internal communication channels, and track support progress across your entire tool stack. Pick a combination and activate it in one click.

Mojo Helpdesk
Twilio
+
ZendeskZendesk (6)
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SlackSlack (5)
+
Jira Software CloudJira Software Cloud (5)
+
Google DriveGoogle Drive (5)
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ConfluenceConfluence (5)
+
SalesforceSalesforce (5)
M
Z
T
Create a Zendesk ticket when a ticket is created in Mojo Helpdesk, and send an SMS via Twilio
New Mojo Helpdesk tickets immediately create a Zendesk record while Twilio sends an SMS alert, keeping your multi-platform support team fully aligned.
M
Z
T
When a ticket is created in Mojo Helpdesk with due on, update Zendesk and send a WhatsApp message in Twilio
Time-sensitive Mojo Helpdesk tickets update your Zendesk records and trigger automated Twilio WhatsApp alerts for urgent response handling.
Z
M
T
Create a user in Mojo Helpdesk when a user is created in Zendesk, and send a welcome SMS via Twilio
Zendesk user additions automatically establish corresponding Mojo Helpdesk profiles while Twilio dispatches a welcome text message.
M
Z
T
If a Mojo Helpdesk ticket is high priority, create a priority Zendesk ticket and send an urgent Twilio SMS
Critical issues identified in Mojo Helpdesk route directly into Zendesk as priority items while Twilio notifies on-call staff via SMS.
M
Z
T
Use Claude to summarise new Mojo Helpdesk tickets, update Zendesk, and send an SMS brief via Twilio
Claude generates concise ticket summaries that update Zendesk records while Twilio sends a quick brief to support supervisors via SMS.
M
Z
T
J
Turn every closed Mojo Helpdesk ticket into a Zendesk update, notify via Twilio, and log in Jira Software Cloud
Closed support items automatically update Zendesk records, trigger confirmation SMS messages via Twilio, and log tracking issues in Jira.

Supported triggers and actions for Mojo Helpdesk and Twilio

Mix and match to build the exact automation you need

Mojo Helpdesk
Mojo Helpdesk Triggers & Actions
Ticket with scheduled on is created in Mojo Helpdesk
Triggers when a ticket with a scheduled date is created
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Ticket with due on is created in Mojo Helpdesk
Triggers when a ticket with a due date is created
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User is created in Mojo Helpdesk
Triggers when a new user is created
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Ticket is created in Mojo Helpdesk
Triggers when a new ticket is created
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Create user in Mojo Helpdesk
Creates a new user
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Create ticket in Mojo Helpdesk
Creates a new ticket
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Mojo Helpdesk + Twilio?

Connect Mojo Helpdesk and Twilio to streamline customer communications, trigger instant text alerts, and eliminate manual data entry across your workflows.

What you can automate?
🚀
Trigger instant SMS alerts for new tickets
Automatically send a Twilio SMS message the moment a new support ticket is created in Mojo Helpdesk, keeping clients informed immediately.
📋
Capture every ticket field in communications
Map all available ticket details from Mojo Helpdesk directly into outgoing Twilio text messages instead of sending generic notifications.
🔔
Notify support staff the second tickets arrive
Alert on-call agents instantly via Twilio SMS whenever a high-priority support ticket lands in your Mojo Helpdesk queue.
🔀
Route messages based on ticket criteria
Send different Twilio SMS templates or WhatsApp messages depending on whether a Mojo Helpdesk ticket is marked urgent, normal, or low priority.
🔄
Keep customer communication updated continuously
Automatically dispatch Twilio updates whenever ticket schedules or due dates change inside your Mojo Helpdesk dashboard.
👥
Synchronize user profiles without duplicates
Create corresponding contacts and verify phone numbers in Twilio whenever a new user profile is established in Mojo Helpdesk.
✅
Automate closure notifications and follow-ups
Send confirmation text messages through Twilio as soon as support tickets are resolved or marked complete in Mojo Helpdesk.
🌐
Extend your workflow to team communication apps
Connect Mojo Helpdesk and Twilio with Slack or Zendesk to create robust multi-step pipelines that keep entire departments coordinated.
And much more...

Who is Mojo Helpdesk + Twilio integration for?

Support teams and customer service managers relying on Mojo Helpdesk and Twilio need instant communication bridges to eliminate manual updates and keep response times fast.

Support operations directors
Support operations directors
Customer success managers
Customer success managers
Client account leads
Client account leads
Helpdesk team leads
Helpdesk team leads
Technical support agents
Technical support agents
Quality assurance specialists
Quality assurance specialists
📈
Support operations directors
You're reviewing ticket volumes and response metrics but your customer communication logs only update when agents manually send texts, so the performance counts you're optimising against are always hours behind — with this integration, every new ticket triggers automated Twilio messages instantly and your data stays current.
⚡
Customer success managers
You need to act fast when high-priority client issues arise, and you find out too late because support alerts sit trapped inside Mojo Helpdesk without immediate visibility — this integration means every critical ticket immediately dispatches an SMS or WhatsApp alert via Twilio so you can engage clients right away.
🤝
Client account leads
You answer to external stakeholders who demand transparent updates on active support tickets, but compiling status reports by hand causes frustrating delays — automating both apps means ticket milestones automatically trigger Twilio customer messages and keep all parties informed without manual follow-up.
📊
Helpdesk team leads
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed customer notifications and frustrated clients — automating both apps means every ticket creation instantly dispatches text confirmations through Twilio and scales your support capacity effortlessly.
🔄
Technical support agents
You own the troubleshooting step and depend on users providing accurate contact details, but manual data entry causes frequent typos and unreachable phone numbers — this integration means user profiles and tickets sync seamlessly while Twilio verifies communication channels automatically.
🗂️
Quality assurance specialists
You need a reliable history of all client communications and keep finding audit gaps between support tickets and phone logs — with this integration, every Mojo Helpdesk event logs corresponding Twilio communications accurately so your historical records remain complete and auditable.
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1,500+ apps connected
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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Mojo Helpdesk to Twilio?
Frequently Asked Questions
You can connect Mojo Helpdesk to Twilio in just 1 click using ready-made templates on Integrately. Select your trigger event, connect your accounts, and activate your automated workflow instantly with 24/5 live chat support available.
Can I automatically send an SMS via Twilio when a new ticket is created in Mojo Helpdesk?
Frequently Asked Questions
Can I connect Mojo Helpdesk, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Mojo Helpdesk and Twilio?
Frequently Asked Questions
How does Mojo Helpdesk handle ticket creation events in automations?
Frequently Asked Questions
Can Twilio send WhatsApp messages triggered by Mojo Helpdesk?
Frequently Asked Questions
Do I need coding skills to automate Mojo Helpdesk and Twilio?
Frequently Asked Questions
Is the Mojo Helpdesk and Twilio integration free?
Frequently Asked Questions
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