Monday.com + tawk.to Integration

Q: Can I automatically create Monday.com items from new tawk.to support tickets?

Yes, every new tawk.to support ticket can automatically create a new item in your Monday.com board using ready workflows.

Q: Can I connect Monday.com, tawk.to, and Slack?

You can connect Monday.com, tawk.to, and Slack together to sync tickets and notify channels, along with 1,500+ other apps.

Q: What is a good Zapier alternative for Monday.com and tawk.to?

Integrately is a great alternative for connecting Monday.com and tawk.to, featuring 20 million+ templates and 24/5 live support.

Q: How do Monday.com board columns update when a tawk.to chat ends?

You can update Monday.com board columns when a tawk.to chat ends using 1-click automations on Integrately.

Q: Can tawk.to chat transcripts trigger Monday.com item creation?

You can trigger Monday.com item creation whenever a new transcript is created in tawk.to effortlessly.

Q: Do I need coding skills to automate Monday.com and tawk.to?

Connecting Monday.com and tawk.to requires no coding, offering ready templates and Integrately AI assistance.

Q: Is the Monday.com and tawk.to integration free?

The Monday.com and tawk.to integration is available on free plans with access to ready templates and live support.

Integrate Monday.com to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Create items, update board columns, assign tasks, and keep your project tracking synchronized automatically.

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Sub-item is created in Monday.com Instant
Item is created in board in Monday.com Instant
Specific column value is changed on board in Monday.com Instant
Column value is changed on board in Monday.com Instant
Item is moved to specific group in Monday.com Instant
Update is created in Board in Monday.com Instant
Sub-item column value is changed on board in Monday.com Instant
Item is moved to any group in Monday.com Instant
Item is deleted in board in Monday.com Instant
Item name is changed in Monday.com Instant
Column is created for item in Monday.com Instant
Item is archived in board in Monday.com Instant
Item is restored in board in Monday.com Instant
Sub-item name is changed in Monday.com Instant
Comment is added to subitem in Monday.com Instant
Sub-item is moved in Monday.com Instant
Sub-item is archived in Monday.com Instant
Sub-item is deleted in Monday.com Instant
Update is created in Monday.com
Board is created in Monday.com
User joins in Monday.com
Transcript is created in tawk.to Instant
Chat has started in tawk.to Instant
Chat has ended in tawk.to Instant
Ticket is created in tawk.to Instant

Create item in Monday.com
Get subitem by id in Monday.com
Search multiple items in Monday.com
Update group in Monday.com
Move item to board in Monday.com
Move item to group in Monday.com
Search item in Monday.com
Update item in Monday.com
Get item details by id in Monday.com
Create subitem in Monday.com
Archive item in Monday.com
Delete item in Monday.com
Create update in Monday.com
Create column in Monday.com
Upload file to specific item in Monday.com
Create board in Monday.com
Archive board in Monday.com
Create group in Monday.com
Duplicate group in Monday.com
Delete group in Monday.com
Archive group in Monday.com
Add user to board in Monday.com
Add user to workspace in Monday.com
Create tag in Monday.com
Create workspace in Monday.com
Add team to workspace in Monday.com
Add team to board in Monday.com
Search subitem in Monday.com
Update subitem in Monday.com

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Ready Workflows for Monday.com + tawk.to Integration

Capture tickets, create items, update board columns, notify your team, and track follow-ups, all in just one click.

Create Monday.com item for new tawk.to chat

Automatically creating a Monday.com item for every new tawk.to chat not only eliminates the need for manual data entry, but it also ensures that each response is promptly followed up on.

By using this automation, you can rest assured that no chat will fall through the cracks and that your Monday.com team is always on top of things. Plus, automatically creating tasks from new form responses frees up your time so that you can focus on more important things.

So go ahead and set up this automation today!

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Create Monday.com item for new tawk.to ticket

tawk.to + Monday.com Integration

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Connect more apps to your Monday.com + tawk.to flow

Send notifications, email clients, create CRM deals, and log files once your tickets reach your boards. Pick a combination and activate it in one click.

Slack (8)

Gmail (8)

HubSpot (8)

Google Drive (8)

Calendly (4)

Typeform (4)

Create a Monday.com item when a tawk.to ticket is created, and notify your support channel in Slack.

New tawk.to tickets appear as items in your Monday.com board instantly while Slack alerts your support channel, so your team never misses a customer request.

Create a Monday.com item when a tawk.to chat ends, and post an update in Slack.

Completed tawk.to chats generate new Monday.com items automatically and notify your team on Slack for seamless handover.

When a tawk.to transcript is created, update the matching Monday.com item and notify your team in Slack.

New tawk.to transcripts update existing Monday.com items and alert your team on Slack to keep everyone informed.

Create a Monday.com subitem when a tawk.to ticket is created, and notify your team in Slack.

Incoming tawk.to tickets add subitems to active Monday.com boards and alert your support channel on Slack.

When a tawk.to chat ends, archive the Monday.com item and post the change in Slack.

Finished tawk.to chats archive corresponding Monday.com items and notify your team channel on Slack.

When a tawk.to ticket is created, update Monday.com board columns and alert your team in Slack.

New tawk.to tickets update specific Monday.com column values and notify your support channel on Slack.

Use ChatGPT to summarise new tawk.to tickets, create a Monday.com item, and post the brief in Slack.

ChatGPT generates concise summaries of new tawk.to tickets before creating Monday.com items and notifying Slack.

When a tawk.to ticket is created, create a Monday.com item, send a confirmation email in Gmail, and notify Slack.

New tawk.to tickets create Monday.com items, dispatch confirmation emails via Gmail, and alert Slack.

Create a Monday.com item when a tawk.to ticket is created, and send a notification email in Gmail.

New tawk.to tickets generate Monday.com board items while Gmail sends instant notification emails to your team.

Create a Monday.com item when a tawk.to chat ends, and email the summary using Gmail.

Finished tawk.to chats create Monday.com items and send conversation summaries via Gmail automatically.

When a tawk.to transcript is created, update the Monday.com item and send details via Gmail.

New tawk.to transcripts update Monday.com items and dispatch details through Gmail automatically.

Create a Monday.com subitem when a tawk.to ticket is created, and email notifications via Gmail.

Incoming tawk.to tickets add Monday.com subitems and send email alerts through Gmail.

When a tawk.to chat ends, archive the Monday.com item and email a confirmation via Gmail.

Resolved tawk.to chats archive Monday.com items and send confirmation emails through Gmail.

When a tawk.to ticket is created, update Monday.com columns and email the update via Gmail.

New tawk.to tickets update Monday.com column values and dispatch update emails through Gmail.

Use Claude to analyze new tawk.to tickets, create a Monday.com item, and email the brief via Gmail.

Claude analyzes tawk.to tickets before creating Monday.com items and emailing briefs via Gmail.

When a tawk.to ticket is created, create a Monday.com item, email the client via Gmail, and alert Slack.

New tawk.to tickets create Monday.com items, send client emails via Gmail, and notify Slack.

Create a Monday.com item when a tawk.to ticket is created, and create a contact in HubSpot.

New tawk.to tickets generate Monday.com board items while HubSpot automatically creates new contacts.

Create a Monday.com item when a tawk.to chat ends, and update the contact in HubSpot.

Completed tawk.to chats create Monday.com items and update existing HubSpot contact records.

When a tawk.to transcript is created, update the Monday.com item and create a HubSpot deal.

New tawk.to transcripts update Monday.com items and generate new sales deals in HubSpot.

Create a Monday.com subitem when a tawk.to ticket is created, and create a HubSpot contact.

Incoming tawk.to tickets add Monday.com subitems and register new contacts in HubSpot.

When a tawk.to chat ends, archive the Monday.com item and update HubSpot contact records.

Resolved tawk.to chats archive Monday.com items and update corresponding HubSpot contact profiles.

When a tawk.to ticket is created, update Monday.com columns and create a HubSpot contact.

New tawk.to tickets update Monday.com column values and add new contact records in HubSpot.

Use Gemini to analyze tawk.to tickets, create a Monday.com item, and create a HubSpot contact.

Gemini analyzes tawk.to tickets before creating Monday.com items and registering HubSpot contacts.

When a tawk.to ticket is created, create a Monday.com item, create a HubSpot contact, and notify Slack.

New tawk.to tickets create Monday.com items, register HubSpot contacts, and alert Slack.

Create a Monday.com item when a tawk.to transcript is created, and upload files to Google Drive.

New tawk.to transcripts generate Monday.com items while storing attached files in Google Drive.

Create a Monday.com item when a tawk.to ticket is created, and save documents in Google Drive.

New tawk.to tickets create Monday.com board items and back up ticket documents in Google Drive.

When a tawk.to chat ends, update the Monday.com item and upload chat logs to Google Drive.

Completed tawk.to chats update Monday.com items and store chat logs in Google Drive.

Create a Monday.com subitem when a tawk.to transcript is created, and store files in Google Drive.

New tawk.to transcripts add Monday.com subitems and back up attachments in Google Drive.

When a tawk.to chat ends, archive the Monday.com item and upload final documents to Google Drive.

Resolved tawk.to chats archive Monday.com items and save closing documents in Google Drive.

When a tawk.to ticket is created, update Monday.com columns and save ticket files in Google Drive.

New tawk.to tickets update Monday.com columns and archive attached documents in Google Drive.

Use Perplexity to extract tawk.to ticket insights, create a Monday.com item, and save reports in Google Drive.

Perplexity extracts ticket insights before creating Monday.com items and saving reports in Google Drive.

When a tawk.to transcript is created, create a Monday.com item, upload files to Google Drive, and alert Slack.

New tawk.to transcripts create Monday.com items, save files in Google Drive, and notify Slack.

Create a Monday.com item when a tawk.to ticket is created, and notify your team.

New tawk.to support tickets create Monday.com board items automatically for scheduling follow-ups.

Create a Monday.com item when a tawk.to chat ends and scheduling is required.

Concluded tawk.to chats create Monday.com items to track customer meeting follow-ups.

When a tawk.to transcript is created, update the Monday.com item and prepare follow-up scheduling.

New tawk.to transcripts update Monday.com items and flag accounts for meeting follow-ups.

When a tawk.to ticket is created, update Monday.com columns and organize scheduling tasks.

New tawk.to tickets update Monday.com column values and organize consultation scheduling workflows.

Create a Monday.com item when a tawk.to ticket is created and survey data is linked.

New tawk.to tickets generate Monday.com items and link associated customer feedback surveys.

When a tawk.to chat ends, create a Monday.com item and trigger feedback collection.

Completed tawk.to chats create Monday.com items and initiate customer feedback workflows.

When a tawk.to transcript is created, update the Monday.com item and link survey responses.

New tawk.to transcripts update Monday.com items and attach customer survey feedback.

When a tawk.to ticket is created, update Monday.com columns and log survey metrics.

New tawk.to tickets update Monday.com column values and log customer survey feedback.

Supported triggers and actions for Monday.com and tawk.to

Mix and match to build the exact automation you need

Monday.com Triggers & Actions

Instant

Sub-item is created in Monday.com

Triggers the automation when a subitem is created

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Instant

Item is created in board in Monday.com

Triggers the automation when a new item is created from a particular board

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Instant

Specific column value is changed on board in Monday.com

Triggers the automation when a column value is changed on a board

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Instant

Column value is changed on board in Monday.com

Triggers the automation when a column value on a particular board is updated

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Instant

Item is moved to specific group in Monday.com

Triggers the automation when an item is moved to a group

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Instant

Update is created in Board in Monday.com

Triggers the automation when an update is created on a board

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Instant

Sub-item column value is changed on board in Monday.com

Triggers the automation when a sub-item column value is changed on a board

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Instant

Item is moved to any group in Monday.com

Triggers the automation when an item is moved to a different group

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Instant

Item is deleted in board in Monday.com

Triggers the automation when a new item is created from a particular board

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Instant

Item name is changed in Monday.com

Triggers the automation when the name of any item is updated

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Instant

Column is created for item in Monday.com

Triggers the automation when a new field is added to a item

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Instant

Item is archived in board in Monday.com

Triggers the automation when an item is archived in a board

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Instant

Item is restored in board in Monday.com

Triggers the automation when an item is restored within a board

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Instant

Sub-item name is changed in Monday.com

Triggers the automation when a subitem name is modified

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Instant

Comment is added to subitem in Monday.com

Triggers the automation when a comment is added to a subitem

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Instant

Sub-item is moved in Monday.com

Triggers the automation when a subitem is moved to a different location

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Instant

Sub-item is archived in Monday.com

Triggers the automation when a subitem is archived

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Instant

Sub-item is deleted in Monday.com

Triggers the automation when a subitem is deleted

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Update is created in Monday.com

Triggers the automation when an update is created

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Board is created in Monday.com

Triggers the automation when a new board is created

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User joins in Monday.com

Triggers the automation when a new user joins the platform

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Create item in Monday.com

Generates a new item

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Get subitem by id in Monday.com

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Search multiple items in Monday.com

Locates and retrieves items information

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Update group in Monday.com

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Move item to board in Monday.com

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Move item to group in Monday.com

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Search item in Monday.com

Locates and retrieves particular item information

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Update item in Monday.com

Updates an item with new information

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Get item details by id in Monday.com

Retrieves detailed information of a item using its id

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Create subitem in Monday.com

Creates a new subitem

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Archive item in Monday.com

Store an item for future reference

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Delete item in Monday.com

Removes the selected item

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Create update in Monday.com

Creates a new update

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Create column in Monday.com

Adds a new column to a dataset or spreadsheet

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Upload file to specific item in Monday.com

Uploads a file to a item within a system

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Create board in Monday.com

Generates a new board

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Archive board in Monday.com

Archive board to store historical data

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Create group in Monday.com

Creates a new group based on particular criteria

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Duplicate group in Monday.com

Creates a copy of an existing group

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Delete group in Monday.com

Removes a particular group from the system

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Archive group in Monday.com

Archives a particular group for future reference

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Add user to board in Monday.com

Adds a user to a board

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Add user to workspace in Monday.com

Adds a user to the particular workspace

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Create tag in Monday.com

Generates a new tag

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Create workspace in Monday.com

Creates a new workspace

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Add team to workspace in Monday.com

Invites team members to collaborate in the particular workspace

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Add team to board in Monday.com

Adds a team to the board

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Search subitem in Monday.com

Automatically searches for a specific subitem

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Update subitem in Monday.com

Automatically updates an existing subitem

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tawk.to Triggers & Actions

Instant

Transcript is created in tawk.to

Fires when a new conversation transcript is generated

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Instant

Chat has started in tawk.to

Triggers the automation when a new conversation is initiated

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Instant

Chat has ended in tawk.to

Triggers the automation when a chat is marked as complete

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Instant

Ticket is created in tawk.to

Triggers the automation when a new ticket is created

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What can you automate with Monday.com + tawk.to?

Streamline your support workflow by syncing live chat transcripts, tickets, and customer inquiries directly into your project management boards.

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🧾

Turn every tawk.to ticket into a Monday.com item automatically

Log every new tawk.to ticket as a Monday.com item instantly, ensuring your team never misses a customer request or support follow-up.

📋

Capture full chat details and ticket metadata

Map tawk.to visitor names, email addresses, department tags, and chat transcripts into separate Monday.com column values for complete customer context.

🔔

Notify team members as soon as chats end

Alert the assigned support agent on Slack the moment a tawk.to chat concludes and its corresponding Monday.com item is updated.

🔀

Route tickets based on priority or category

Send urgent tawk.to tickets to high-priority Monday.com board groups while routing standard inquiries to general support queues automatically.

🔄

Sync status changes across both platforms

Update Monday.com item statuses automatically when tawk.to tickets are resolved or closed by your support agents.

🔍

Prevent duplicate records for returning customers

Search existing Monday.com boards for customer email addresses before creating new items, updating existing records when a returning ticket arrives.

⏱️

Manage ticket resolution and follow-up stages

Move Monday.com items to closed status groups automatically when tawk.to chat sessions end and customer satisfaction feedback is logged.

🔌

Trigger multi-app workflows with Slack

Send a Slack channel notification and create a HubSpot contact whenever a new tawk.to ticket generates a Monday.com board item.

And much more...

Who is Monday.com + tawk.to integration for?

Customer support teams, project managers, and operations leads use this integration to turn live chats and tickets into trackable board items instantly.

Analytics managers

Customer support leads

Client success managers

Support operations teams

Project coordinators

Quality assurance leads

📊

Analytics managers

You track support resolution metrics inside Monday.com boards, but tickets submitted via tawk.to only arrive after someone manually exports them, so your dashboard numbers are always hours behind — with this integration, every new ticket populates your board instantly and your reports stay current.

⚡

Customer support leads

You monitor escalated customer issues on Monday.com boards, but live chat conversations from tawk.to sit unrecorded until shifts end, so urgent bugs get addressed too late — automating both apps means every chat transcript is logged immediately and response times improve.

🤝

Client success managers

You maintain client account health tracked in Monday.com, but daily support interactions in tawk.to never reach your project boards, leaving stakeholders blind to ongoing issues — connecting these apps means every interaction creates an updated item so client reviews are fully transparent.

📈

Support operations teams

You manage hundreds of daily customer inquiries across Monday.com workflows, but high ticket volumes cause manual entry bottlenecks where chats get missed — this integration means every incoming ticket is captured automatically without human data entry errors.

📋

Project coordinators

You assign follow-up tasks in Monday.com once customer requests arrive, but delays in copying tawk.to chats leave you waiting on upstream handoffs — automating both apps means tasks are generated the second a conversation ends so handoffs happen instantly.

🗂️

Quality assurance leads

You audit customer service logs stored in Monday.com boards, but missing tawk.to chat transcripts create compliance gaps in your audit history — with this integration, every customer interaction is recorded reliably to maintain complete compliance records.

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