Create Monday.com item for new Zendesk ticket
Zendesk + Monday.com Integration
Monday.com + Zendesk Integration
Integrate Monday.com to Zendesk in one click, or tell Integrately AI how you want each item handled. Sync support tickets, update projects, notify your team, and track resolution progress automatically.
Free forever.Use premium features free for 14 days.1.
Sub-item is created in Monday.com Instant- Item is created in board in Monday.com Instant
- Specific column value is changed on board in Monday.com Instant
- Column value is changed on board in Monday.com Instant
- Item is moved to specific group in Monday.com Instant
- Update is created in Board in Monday.com Instant
- Sub-item column value is changed on board in Monday.com Instant
- Item is moved to any group in Monday.com Instant
- Item is deleted in board in Monday.com Instant
- Item name is changed in Monday.com Instant
- Column is created for item in Monday.com Instant
- Item is archived in board in Monday.com Instant
- Item is restored in board in Monday.com Instant
- Sub-item name is changed in Monday.com Instant
- Comment is added to subitem in Monday.com Instant
- Sub-item is moved in Monday.com Instant
- Sub-item is archived in Monday.com Instant
- Sub-item is deleted in Monday.com Instant
- Update is created in Monday.com
- Board is created in Monday.com
- User joins in Monday.com
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create item in Monday.com
- Get subitem by id in Monday.com
- Search multiple items in Monday.com
- Update group in Monday.com
- Move item to board in Monday.com
- Move item to group in Monday.com
- Search item in Monday.com
- Update item in Monday.com
- Get item details by id in Monday.com
- Create subitem in Monday.com
- Archive item in Monday.com
- Delete item in Monday.com
- Create update in Monday.com
- Create column in Monday.com
- Upload file to specific item in Monday.com
- Create board in Monday.com
- Archive board in Monday.com
- Create group in Monday.com
- Duplicate group in Monday.com
- Delete group in Monday.com
- Archive group in Monday.com
- Add user to board in Monday.com
- Add user to workspace in Monday.com
- Create tag in Monday.com
- Create workspace in Monday.com
- Add team to workspace in Monday.com
- Add team to board in Monday.com
- Search subitem in Monday.com
- Update subitem in Monday.com
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Monday.com + Zendesk Integration
Create tickets, update projects, log customer queries, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Monday.com + Zendesk flow
Log support interactions in your team channels, create follow-up tasks, and keep customer records updated across your entire stack. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
HubSpot (8)
HubSpot (8) +
Gmail (8)
Gmail (8) +
Google Drive (8)
Google Drive (8) +
Confluence (8)
Confluence (8) M
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Create a Zendesk ticket when an item is created in Monday.com, and notify your support channel in Slack
New Monday.com items instantly generate a Zendesk ticket and notify your support channel in Slack, so your team never misses a project request.
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When a Zendesk ticket is created, update the matching item in Monday.com and post the update in Slack
Every new Zendesk ticket updates your Monday.com board automatically and alerts your team in Slack, keeping support and projects in sync.
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When a Zendesk ticket is solved, update the item in Monday.com and notify your team in Slack
Solved Zendesk tickets update your Monday.com board and notify your team in Slack instantly, eliminating manual status checks.
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Create a Zendesk ticket for every Monday.com sub-item, and post a confirmation in Slack
Monday.com sub-items automatically generate Zendesk tickets with a confirmation sent to Slack, streamlining task handoffs.
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If a Zendesk ticket is updated with high priority, update your Monday.com board and alert your manager channel in Slack
High-priority Zendesk ticket updates instantly modify your Monday.com board and alert your manager channel in Slack.
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When a Monday.com item is moved to a specific group, update the Zendesk ticket status and notify your team in Slack
Moving Monday.com items updates Zendesk tickets and posts notifications in Slack, keeping client communications aligned with project stages.
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Use Claude to summarise every new Zendesk ticket, update your Monday.com board, and post the brief in Slack
Claude summarises new Zendesk tickets before updating your Monday.com board and posting brief insights in Slack.
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Turn every solved Zendesk ticket into a Monday.com archive item, create a follow-up task in Jira Software Cloud, and announce it in Slack
Solved Zendesk tickets archive in Monday.com, create Jira tasks, and post announcements in Slack automatically.
Supported triggers and actions for Monday.com and Zendesk
Mix and match to build the exact automation you need
Monday.com Triggers & Actions
Instant
Item is created in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Specific column value is changed on board in Monday.com
Triggers the automation when a column value is changed on a board
Try it → Instant
Column value is changed on board in Monday.com
Triggers the automation when a column value on a particular board is updated
Try it → Instant
Item is moved to specific group in Monday.com
Triggers the automation when an item is moved to a group
Try it → Instant
Update is created in Board in Monday.com
Triggers the automation when an update is created on a board
Try it → Instant
Sub-item column value is changed on board in Monday.com
Triggers the automation when a sub-item column value is changed on a board
Try it → Instant
Item is moved to any group in Monday.com
Triggers the automation when an item is moved to a different group
Try it → Instant
Item is deleted in board in Monday.com
Triggers the automation when a new item is created from a particular board
Try it → Instant
Item name is changed in Monday.com
Triggers the automation when the name of any item is updated
Try it → Instant
Column is created for item in Monday.com
Triggers the automation when a new field is added to a item
Try it → Instant
Item is archived in board in Monday.com
Triggers the automation when an item is archived in a board
Try it → Instant
Item is restored in board in Monday.com
Triggers the automation when an item is restored within a board
Try it → Instant
Sub-item name is changed in Monday.com
Triggers the automation when a subitem name is modified
Try it → Instant
Comment is added to subitem in Monday.com
Triggers the automation when a comment is added to a subitem
Try it → Instant
Sub-item is moved in Monday.com
Triggers the automation when a subitem is moved to a different location
Try it → Instant
Sub-item is archived in Monday.com
Triggers the automation when a subitem is archived
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Monday.com + Zendesk?
Streamline your project management and customer support workflows by connecting Monday.com and Zendesk for instant, error-free execution.
🔄
Sync support tickets and project items instantly
Automatically create a Zendesk ticket whenever a new item is added to your Monday.com board, or generate tracking items from incoming support requests without manual copying.
📋
Capture every submitted field and ticket detail
Map customer descriptions, priorities, custom fields, and attachments from Zendesk straight into your Monday.com board columns for complete operational context.
🔔
Notify your team the moment updates occur
Alert your support or project channels on Slack instantly whenever a ticket is solved or a board item status changes, ensuring total team alignment.
🔀
Route records conditionally based on priority
Send high-priority Zendesk tickets to VIP Monday.com groups while routing standard inquiries to regular boards automatically.
⏱️
Keep destinations updated as project stages evolve
Reflect ticket status changes on your Monday.com board in real time as customer issues move through support workflows.
🛡️
Add or update records without creating duplicates
Search existing board items and tickets before creation, ensuring clean data management across both platforms.
✅
Handle later status changes like solved or closed
Automatically update your project boards and archive items the moment corresponding Zendesk support tickets reach solved status.
🌐
Extend flows to Slack and other tools
Connect your core Monday.com and Zendesk processes with Slack notifications or Jira issue tracking for a multi-step team workflow.
And much more...
Who is Monday.com + Zendesk integration for?
Connecting Monday.com and Zendesk helps project teams and support agents keep tracking boards and customer tickets completely aligned without manual data entry.
Project managers
Support leads
Client success managers
Operations teams
Implementation specialists
Quality assurance leads
📈
Project managers
You're managing client deliverables on your boards but your support tracking only updates when someone manually checks Zendesk, so the status reports you present are always outdated — with this integration, every ticket update syncs instantly and your boards stay current.
🚨
Support leads
You need to track escalated customer issues immediately, but you find out about them hours after they land in Zendesk because nobody checked Monday.com — with this integration, urgent tickets appear on your board instantly so your team can act fast.
🤝
Client success managers
Your clients constantly ask for progress updates on their support requests, but your team spends hours cross-referencing Zendesk tickets with Monday.com projects — with this integration, every ticket links directly to your project boards so client updates are automatic.
📊
Operations teams
You manage hundreds of customer requests daily, and keeping your support tickets and project tracking boards manually aligned leads to missed handoffs — with this integration, every new ticket flows straight to your board so nothing slips through.
⚙️
Implementation specialists
You rely on support agents to hand over technical onboarding requests, but details get lost between Zendesk and Monday.com before work can begin — with this integration, every onboarding ticket creates a structured project item with full context.
🔍
Quality assurance leads
You need a complete audit trail of customer issues tied to project milestones, but manual logging leaves major gaps between Zendesk and Monday.com — with this integration, every record matches perfectly and your historical data remains accurate.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Monday.com + Zendesk
Build and manage your Monday.com + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Monday.com + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect Monday.com to Zendesk?
You can connect Monday.com to Zendesk instantly using ready-made templates or by asking Integrately AI to build your automation. Select your preferred workflow, authenticate your accounts with 1-click setup, and let it run automatically.
Can I automatically create a Zendesk ticket when a Monday.com item is created?
Can I connect Monday.com, Zendesk, and Slack?
What is a good Zapier alternative for Monday.com and Zendesk?
How are Monday.com items mapped to Zendesk tickets?
Can I update Zendesk tickets when Monday.com board status changes?
Do I need coding skills to automate Monday.com and Zendesk?
Is the Monday.com and Zendesk integration free?
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