MSG91 + WATI Integration

Integrate MSG91 to WATI in one click, or tell Integrately AI how you want each message handled. Trigger campaigns, send session or template messages, manage customer contacts, and update attributes automatically.

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1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
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2.
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for MSG91 + WATI Integration

Trigger campaigns, send WhatsApp template messages, manage contacts, update attributes, and follow up with customers, all in just one click.

Most popular automationmost-popular-automations
WATI + MSG91 Integration

Send sms from MSG91 for new message received in WATI

There are many reasons why you would want to send an sms in MSG91 when a text message is received in WATI.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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WATI + MSG91 Integration

Send MSG91 sms for new WATI contact

Anytime a new contact is added to your WATI, automatically send them a sms through MSG91 letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this WATI - MSG91 integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your MSG91 + WATI flow

Capture customer responses, notify your team on messaging apps, log details in sheets, and trigger follow-up actions across your business stack. Pick a combination and activate it in one click.

MSG91
WATI
+
ShopifyShopify (6)
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Facebook Lead AdsFacebook Lead Ads (6)
+
HubspotHubspot (6)
+
Google SheetsGoogle Sheets (6)
+
StripeStripe (6)
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TypeformTypeform (6)
S
M
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When a new Shopify order is created, run a campaign in MSG91 and send a template message in WATI.
New Shopify orders trigger an MSG91 campaign and a WATI WhatsApp template message instantly, keeping customers informed without manual follow-up.
S
W
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When a Shopify customer is created, create a contact in WATI and send a session message via MSG91 delivery.
Shopify customer signups instantly appear as WATI contacts with MSG91 tracking, ensuring your communication lists stay current.
S
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When a Shopify order is fulfilled, update contact attributes in WATI and run an MSG91 campaign.
Fulfilled Shopify orders update WATI contact attributes and trigger MSG91 campaigns to alert buyers about shipping progress.
S
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If a Shopify order total exceeds a threshold, send a template message in WATI and trigger an MSG91 campaign.
High-value Shopify orders trigger priority WATI template messages and specialized MSG91 VIP campaigns automatically.
S
W
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When a Shopify refund is processed, create a contact in WATI and send an MSG91 campaign update.
Refunds in Shopify instantly generate WATI contact updates and trigger MSG91 campaign alerts for customer service teams.
S
C
W
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Use Claude to summarise new Shopify customer feedback, update WATI contact attributes, and run an MSG91 campaign.
Claude analyses Shopify customer feedback, updates WATI attributes, and triggers an MSG91 campaign for follow-up.

Supported triggers and actions for MSG91 and WATI

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
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Campaign is created in MSG91
Triggers the automation when a new campaign is created
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Send SMS in MSG91
Sends a text message to particular recipients
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Run Campaign in MSG91
Runs a campaign
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WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
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Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
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What can you automate with MSG91 + WATI?

Connect your cloud communication platform and WhatsApp engagement tool to run seamless multichannel workflows.

What you can automate?
🚀
Automate messaging campaigns and WhatsApp delivery
Trigger WATI template messages and WhatsApp contacts automatically whenever campaigns run or delivery reports update in MSG91.
📋
Capture every submitted contact field
Map MSG91 campaign data into separate WATI contact attributes instead of only basic names and phone numbers. Your messaging platform becomes a more complete source for review and follow-up.
🔔
Tell the right team member immediately
Notify your support or sales staff the moment a customer replies to a sent message in WATI or when an MSG91 delivery report confirms outreach.
🔀
Route conversations based on submitted attributes
Send different template messages or trigger specific campaign sequences depending on the contact attributes and message statuses submitted.
🔄
Keep customer records continuously updated
Update contact attributes in WATI automatically whenever campaign statuses change in MSG91, ensuring your messaging database stays current.
🛡️
Create unique contacts without duplicates
Check existing customer records in WATI before creating new entries from MSG91 campaign triggers, preventing redundant profiles.
⏱️
Handle later status changes and delivery events
Manage read receipts, message deliveries, and session replies automatically as interactions progress through their communication lifecycle.
🔗
Extend flows to popular supporting apps
Connect your MSG91 and WATI workflow to tools like Google Sheets or Hubspot to log data, notify teams, and trigger secondary actions.
And much more...

Who is MSG91 + WATI integration for?

Operations and customer success teams use this integration to keep messaging campaigns synchronized with WhatsApp chats, eliminating manual data entry and missed follow-ups.

Marketing operations managers
Marketing operations managers
Customer support leads
Customer support leads
Client success executives
Client success executives
High-volume sales teams
High-volume sales teams
Account managers
Account managers
Data auditors
Data auditors
📈
Marketing operations managers
You're running messaging campaigns in MSG91 but your WhatsApp contact lists only update when someone manually exports records, so the recipient counts you're reviewing are always outdated — with this integration, every new contact lands in WATI instantly and your communication data stays current.
⚡
Customer support leads
You need to respond to incoming customer replies across channels immediately, but chat logs and delivery reports remain fragmented between platforms so urgent issues are found too late — with this integration, every reply triggers instant session messages and team alerts.
🤝
Client success executives
You answer to clients who want to see real-time progress on their messaging campaigns, but manual reporting causes delays that frustrate stakeholders — with this integration, every delivery report updates your records automatically and keeps clients informed.
📊
High-volume sales teams
The volume of leads and campaign triggers is too high for anyone to keep up by hand, leading to missed follow-ups and lost pipeline opportunities — with this integration, every submission creates a WATI contact and triggers automated outreach instantly.
🔄
Account managers
You own the customer relationship and depend on upstream campaign events to hand over conversations, but manual handoffs cause communication gaps — with this integration, every campaign run creates the necessary contact and task updates without delay.
📋
Data auditors
You need a reliable communication history and keep finding gaps where message delivery records failed to sync between systems — with this integration, every delivery report and attribute update is logged reliably across your stack.
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Why choose Integrately to automate MSG91 + WATI

Build and manage your MSG91 + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MSG91 + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect MSG91 to WATI?
Frequently Asked Questions
You can connect MSG91 to WATI in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the integration and map the fields for your workflow. It takes minutes to set up alongside apps like Shopify, Facebook Lead Ads, Hubspot, and Google Sheets.
Can I trigger a WATI WhatsApp message whenever an MSG91 campaign runs?
Frequently Asked Questions
Can I connect MSG91, WATI, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for MSG91 and WATI?
Frequently Asked Questions
How does MSG91 handle delivery reports in this integration?
Frequently Asked Questions
Can I update WATI contact attributes when MSG91 campaigns run?
Frequently Asked Questions
Do I need coding skills to automate MSG91 and WATI?
Frequently Asked Questions
Is the MSG91 and WATI integration free?
Frequently Asked Questions
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You Can Also Connect MSG91 or WATI With 1500+ Other Apps

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