Nicereply + Salesforce Integration

Integrate Nicereply to Salesforce in one click, or tell Integrately AI how you want each feedback rating handled. Log every satisfaction score, update your CRM records, alert your team, and track customer sentiment automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Nicereply
    Rating is created in Nicereply
  • Salesforce
    Field is updated on record in Salesforce
  • Salesforce
    Record is created in Salesforce
  • Salesforce
    Record is updated in Salesforce
  • Salesforce
    Lead is created in Salesforce
  • Salesforce
    Lead is updated in Salesforce
  • Salesforce
    Opportunity is created in Salesforce
  • Salesforce
    Opportunity is updated in Salesforce
  • Salesforce
    Task is created in Salesforce
  • Salesforce
    Task is updated in Salesforce
  • Salesforce
    Contact is updated in Salesforce
  • Salesforce
    Contact is created in Salesforce
  • Salesforce
    Account is created in Salesforce
  • Salesforce
    Account is updated in Salesforce
  • Salesforce
    Outbound message is received in Salesforce Instant
  • Salesforce
    Case is created in Salesforce
  • Salesforce
    Case is updated in Salesforce
  • Salesforce
    Quote is created in Salesforce
  • Salesforce
    Quote is updated in Salesforce
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2.
  • Salesforce
    Get records by ID in Salesforce
  • Salesforce
    Create record in Salesforce
  • Salesforce
    Search record using query in Salesforce
  • Salesforce
    Update record in Salesforce
  • Salesforce
    Search record in Salesforce
  • Salesforce
    Create lead in Salesforce
  • Salesforce
    Update lead in Salesforce
  • Salesforce
    Search lead in Salesforce
  • Salesforce
    Create contact in Salesforce
  • Salesforce
    Update contact in Salesforce
  • Salesforce
    Search contact in Salesforce
  • Salesforce
    Create opportunity in Salesforce
  • Salesforce
    Update opportunity in Salesforce
  • Salesforce
    Search opportunity in Salesforce
  • Salesforce
    Add contact to campaign in Salesforce
  • Salesforce
    Add lead to campaign in Salesforce
  • Salesforce
    Create account in Salesforce
  • Salesforce
    Search account in Salesforce
  • Salesforce
    Update account in Salesforce
  • Salesforce
    Create task in Salesforce
  • Salesforce
    Update task in Salesforce
  • Salesforce
    Search task in Salesforce
  • Salesforce
    Get tasks by contact Id in Salesforce
  • Salesforce
    Create case in Salesforce
  • Salesforce
    Update case in Salesforce
  • Salesforce
    Search case in Salesforce
  • Salesforce
    Get events by contact Id in Salesforce
  • Salesforce
    Search quote in Salesforce

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Ready Workflows Ready Workflows for Nicereply + Salesforce Integration

Capture ratings, create CRM records, update customer profiles, alert support teams, and track feedback trends, all in just one click.

Most popular automationsmost-popular-automations
Nicereply + Salesforce Integration

Create Salesforce record for new Nicereply rating

When you receive a new Nicereply rating, automatically a record is created for you with the responses from Nicereply in Salesforce. This is especially helpful if you want to collect data from multiple people and need to track it in one place. Plus, you can easily share the Salesforce with others so they can see the responses as well.

So why wait? Get started today and make your data collection process more efficient!
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Nicereply + Salesforce Integration

Create Salesforce contact for new Nicereply rating

When someone completes your Nicereply, a new contact is automatically created in your Salesforce. This way, you can quickly follow up with the rating and turn them into a customer!

Plus, all of the information from the Nicereply is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Nicereply - Salesforce integration set up makes it easy to manage your customer relationships and grow your business.
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Nicereply + Salesforce Integration

Create Salesforce task for new Nicereply rating

It's important to stay on top of your customer relationships, and one way to do that is to create Salesforce tasks for new Nicereply ratings received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.

Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Salesforce task for new Nicereply rating received today - your customers will thank you for it!
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Nicereply + Salesforce Integration

Create Salesforce opportunity for new Nicereply rating

Integrating your Salesforce with your Nicereply, can help you automatically create new opportunitys based on ratings recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Nicereply - Salesforce integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Connect more apps to your Nicereply + Salesforce flow

Send survey data to team chat, notify support desks, log rows in spreadsheets, and trigger email follow-ups as soon as feedback arrives. Pick a combination and activate it in one click.

Nicereply
Salesforce
+
SlackSlack (3)
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GmailGmail (2)
+
ZendeskZendesk (2)
+
Jira Software CloudJira Software Cloud (2)
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Google SheetsGoogle Sheets (2)
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MailchimpMailchimp (2)
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Send every Nicereply rating to Salesforce, and notify your support channel in Slack
Nicereply ratings land in Salesforce as new records instantly and your support channel hears about it in Slack, so your team stays informed without switching tabs.
N
S
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When a Nicereply rating is logged, update the Salesforce record and alert your team in Slack
New customer ratings update existing Salesforce records automatically and notify your team in Slack, keeping everyone aligned on customer sentiment.
N
S
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Use ChatGPT to evaluate Nicereply ratings, update Salesforce, and notify your team in Slack
ChatGPT analyses new Nicereply feedback before Salesforce records are updated and your team is notified in Slack.

Supported triggers and actions for Nicereply and Salesforce

Mix and match to build the exact automation you need

Nicereply
Nicereply Triggers & Actions
Rating is created in Nicereply
Triggers the automation when a new rating is received
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No action is available
Salesforce
Salesforce Triggers & Actions
Field is updated on record in Salesforce
Triggers the automation when a particular action in the workflow fails
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Record is created in Salesforce
Triggers the automation when a new record is created
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Record is updated in Salesforce
Triggers the automation when any record is updated
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Lead is created in Salesforce
Triggers the automation when a new lead is created
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Lead is updated in Salesforce
Triggers the automation when the lead information is updated
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Opportunity is created in Salesforce
Triggers the automation when any opportunity is updated
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Opportunity is updated in Salesforce
Triggers the automation when any opportunity is updated
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Task is created in Salesforce
Triggers the automation when a new task is created
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Task is updated in Salesforce
Triggers the automation when any task is updated
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Contact is updated in Salesforce
Triggers the automation when a contact is updated
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Contact is created in Salesforce
Triggers the automation when a new contact is created
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Account is created in Salesforce
Triggers the automation when a new account is created
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Account is updated in Salesforce
Triggers the automation when an account is updated
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Instant
Outbound message is received in Salesforce
Triggers the automation when an outbound message is received
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Case is created in Salesforce
Triggers the automation when a new case is created
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Case is updated in Salesforce
Triggers the automation when any case is updated
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Quote is created in Salesforce
Triggers the automation when a new quote is created
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Quote is updated in Salesforce
Triggers the automation when any quote is updated
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Get records by ID in Salesforce
Retrieves a record based on its id
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Create record in Salesforce
Generates a new record
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Search record using query in Salesforce
Searches for a record using the query provided by the user
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Update record in Salesforce
Updates a record with new information
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Search record in Salesforce
Searches for a record within a given database
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Create lead in Salesforce
Generates new leads for potential customers
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Update lead in Salesforce
Updates the lead information
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Search lead in Salesforce
Retrieves information for a particular lead
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Create contact in Salesforce
Adds a new contact to the database
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Update contact in Salesforce
Updates contact information with new details
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Search contact in Salesforce
Finds and retrieves contact information
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Create opportunity in Salesforce
Creates a new instance of the support system
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Update opportunity in Salesforce
Updates the opportunity details as needed
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Search opportunity in Salesforce
Searches for a opportunity
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Add contact to campaign in Salesforce
Adds a contact to a campaign for targeted communication
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Add lead to campaign in Salesforce
Adds a new lead to a marketing campaign for targeted outreach
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Create account in Salesforce
Generates a new account
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Search account in Salesforce
Searches for account information
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Update account in Salesforce
Updates account information
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Create task in Salesforce
Creates a new task
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Update task in Salesforce
Updates the task with new information or changes
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Search task in Salesforce
Searches for a task
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Get tasks by contact Id in Salesforce
Retrieves tasks associated with a contact id
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Create case in Salesforce
Generates a new case entry
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Update case in Salesforce
Updates case details based on new information received
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Search case in Salesforce
Searches for a case record
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Get events by contact Id in Salesforce
Retrieves a list of events associated with a contact id
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Search quote in Salesforce
Searches for a quote
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What can you automate with Nicereply + Salesforce?

Streamline your customer feedback operations by connecting survey responses directly to your CRM workflows.

What you can automate?
🎯
Log every survey rating in your CRM automatically
Trigger a new record in Salesforce the moment a rating is created in Nicereply. Keep all customer feedback tied directly to customer profiles without manual copy-pasting.
📋
Capture every submitted feedback field
Map customer scores, comments, and respondent details into separate Salesforce fields instead of losing context. Your CRM becomes a complete source of truth for customer sentiment.
🔔
Alert the right team member instantly
Notify support staff or account managers the moment a customer submits a low rating. Ensure prompt follow-up before minor issues escalate.
🔀
Route records based on feedback scores
Create priority follow-up tasks for low satisfaction ratings while logging positive responses as completed reviews. Ensure your team focuses where attention is needed most.
🔄
Keep CRM records up to date as scores change
Automatically update existing Salesforce records whenever new feedback ratings are logged in Nicereply. Maintain accurate customer satisfaction scores across your entire database.
🔍
Search and update instead of creating duplicates
Look up existing contact records in Salesforce before logging new feedback. Prevent duplicate entries and keep customer survey histories consolidated in one place.
⏱️
Handle follow-up tasks and status updates
Create tasks, update account stages, or log follow-up actions in Salesforce as soon as customer feedback requires internal attention.
🔌
Extend your feedback workflow to team apps
Connect Nicereply and Salesforce with Slack, Gmail, or Google Sheets to notify teams, send client emails, or log reports all in one automated sequence.
And much more...

Who is Nicereply + Salesforce integration for?

Customer success teams, support managers, and revenue operations professionals connect Nicereply and Salesforce to keep feedback data synchronised and actionable across departments.

Customer success managers
Customer success managers
Support team leads
Support team leads
Operations directors
Operations directors
Support agents
Support agents
Account executives
Account executives
Data administrators
Data administrators
📈
Customer success managers
You're reviewing survey ratings to gauge client health but your CRM records only update when someone manually exports data, so the satisfaction scores you're reporting are always a few hours behind — with this integration, every new rating lands in your CRM instantly and your dashboard stays current.
Support team leads
You need to act fast on negative feedback ratings, but you find out too late because survey responses sit unread in your inbox — with this integration, every low rating creates a CRM task immediately and your team can respond without delay.
📊
Operations directors
You answer to executive stakeholders who want to see live customer satisfaction metrics, but data silos make progress hard to verify — with this integration, every survey submission updates your records automatically so reports are always accurate.
🔄
Support agents
The volume of customer feedback is too high for anyone to keep up by hand, leading to missed follow-ups and unlogged scores — with this integration, every rating syncs straight to your CRM without manual data entry.
🤝
Account executives
You own client renewals and depend on support teams to hand over feedback data, but details get lost between systems — with this integration, every customer rating attaches to the right account record the moment it is submitted.
🗂️
Data administrators
You need a reliable history of customer satisfaction scores, but manual logging keeps leaving gaps in your customer records — with this integration, every survey response is captured securely and consistently.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Nicereply + Salesforce

Build and manage your Nicereply + Salesforce automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Nicereply + Salesforce with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Nicereply to Salesforce?
Frequently Asked Questions
You can connect Nicereply to Salesforce in 1 click using ready-made templates on Integrately, or use Integrately AI to build custom feedback workflows. You can also connect Slack, Gmail, Zendesk, and 1,500+ other apps.
Can I automatically create Salesforce records from Nicereply ratings?
Frequently Asked Questions
Can I connect Nicereply, Salesforce, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Nicereply and Salesforce?
Frequently Asked Questions
How does Nicereply feedback sync with Salesforce records?
Frequently Asked Questions
Can I update existing Salesforce records with new Nicereply ratings?
Frequently Asked Questions
Do I need coding skills to automate Nicereply and Salesforce?
Frequently Asked Questions
Is the Nicereply and Salesforce integration free?
Frequently Asked Questions
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You Can Also Connect Nicereply or Salesforce With 1500+ Other Apps

Nicereply
Popular Nicereply Integrations
Connect Nicereply with customer feedback tools, survey builders, and helpdesk platforms to centralise client responses.
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Nicereply Integrations arrow right
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Salesforce
Popular Salesforce Integrations
Sync Salesforce with marketing platforms, billing systems, and project management tools to keep business data connected.