Nicereply + Zendesk Integration

Integrate Nicereply to Zendesk in one click, or tell Integrately AI how you want each rating handled. Log satisfaction scores, create support tickets, add ticket comments, and notify your support team automatically.

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1.
  • Nicereply
    Rating is created in Nicereply
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Nicereply + Zendesk Integration

Capture ratings, create support tickets, add ticket comments, route low scores, and alert your team, all in just one click.

Most popular automationmost-popular-automations
Nicereply + Zendesk Integration

Create Zendesk ticket for new Nicereply rating

Creating Zendesk tickets automatically for every new Nicereply rating received can help to ensure that each rating is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Nicereply + Zendesk flow

Log feedback in your CRM, track issues in project management, and notify your team the moment a customer rates your service. Pick a combination and activate it in one click.

Nicereply
Zendesk
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SlackSlack (6)
+
JIRA Software CloudJIRA Software Cloud (4)
+
HubSpotHubSpot (4)
+
ConfluenceConfluence (4)
+
Google SheetsGoogle Sheets (4)
+
ZoomZoom (4)
N
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When a rating is created in Nicereply, add a comment to the Zendesk ticket and notify your support channel in Slack.
Every customer rating lands in Zendesk as a ticket comment and your support channel hears about it in Slack instantly.
N
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When a rating is created in Nicereply, search the Zendesk ticket and post an update in your team Slack channel.
Locate relevant Zendesk tickets using Nicereply ratings and alert your team in Slack without manual searching.
N
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When a rating is created in Nicereply, update the Zendesk ticket and notify your customer service channel in Slack.
Keep Zendesk ticket details current with fresh Nicereply feedback while alerting your team in Slack.
N
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When a rating is created in Nicereply, create a Zendesk ticket and broadcast the alert in Slack.
Turn unanswered customer ratings into new Zendesk tickets and notify your support channel in Slack.
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When a rating is created in Nicereply, add a tag to the Zendesk ticket and notify your team in Slack.
Tag Zendesk tickets automatically based on Nicereply feedback scores and post an alert in Slack.
N
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Use Claude to analyse every Nicereply rating, update the Zendesk ticket, and notify your support channel in Slack.
Summarise customer feedback using Claude, update Zendesk tickets, and brief your team in Slack.

Supported triggers and actions for Nicereply and Zendesk

Mix and match to build the exact automation you need

Nicereply
Nicereply Triggers & Actions
Rating is created in Nicereply
Triggers the automation when a new rating is received
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No action is available
Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Nicereply + Zendesk?

Streamline your customer feedback workflow by connecting survey ratings directly to your support ticketing operations.

What you can automate?
🎫
Create support tickets automatically from customer ratings
Generate new Zendesk support tickets or add comments instantly the moment a customer submits a satisfaction rating in Nicereply, eliminating manual data transfer.
📝
Capture every rating score and comment in full detail
Map survey scores, customer comments, and metadata directly into Zendesk ticket fields so your support agents have complete context on every interaction.
🔔
Notify support agents the moment a low rating arrives
Trigger instant team alerts or ticket updates whenever negative feedback is received, ensuring urgent customer issues are addressed without delay.
🔀
Route tickets differently based on customer satisfaction scores
Apply specific tags, change ticket priorities, or assign follow-up actions dynamically according to the rating submitted by the customer.
🔄
Keep your support records continuously updated as feedback changes
Synchronize survey responses and ticket statuses across both platforms in real time to maintain an accurate history of customer service quality.
🔍
Update existing support tickets instead of creating duplicates
Search and match incoming survey ratings with existing Zendesk tickets to append comments cleanly without cluttering your helpdesk queue.
⚙️
Adjust ticket priorities when follow-up feedback is received
Modify ticket attributes and trigger secondary workflows automatically when customers submit subsequent responses or ratings.
📊
Sync feedback data with Google Sheets for advanced reporting
Extend your automation flow to push satisfaction scores into Google Sheets for customized team analytics and executive dashboards.
And much more...

Who is Nicereply + Zendesk integration for?

Customer support teams, managers, and success leaders use this integration to streamline feedback management, resolve issues faster, and keep service data perfectly synchronized.

Customer Support Managers
Customer Support Managers
Support Team Leads
Support Team Leads
Client Success Directors
Client Success Directors
High-Volume Support Teams
High-Volume Support Teams
Helpdesk Administrators
Helpdesk Administrators
Operations Specialists
Operations Specialists
📈
Customer Support Managers
You're reviewing service quality metrics but your support board only updates when someone manually exports ratings, so the satisfaction scores you're optimising against are always a few hours behind — with this integration, every new rating lands in your helpdesk instantly and your data stays current.
⚡
Support Team Leads
You need to address negative customer feedback immediately, but low ratings sit unnoticed in your survey tool until someone checks manually — with this integration, every poor rating triggers an instant ticket update and alerts your team right away.
📊
Client Success Directors
You answer to executive stakeholders who want to see real-time customer satisfaction progress, but your feedback records are scattered across disconnected apps — with this integration, every survey response flows directly into your support system to keep reporting transparent.
🔄
High-Volume Support Teams
Customer interaction volume is too high for anyone to keep up with manual feedback logging and ticket updates, leading to missed insights — with this integration, every submitted rating is automatically captured and processed without manual data entry.
🛠️
Helpdesk Administrators
You depend on customer feedback to assign follow-up tasks, but survey data remains trapped outside your main support queue — with this integration, every rating seamlessly updates your ticketing workflow so nothing falls through the cracks.
📋
Operations Specialists
You need a reliable, complete history of customer sentiment and support interactions, but manual tracking always leaves gaps in your records — with this integration, every survey submission creates a permanent, accurate audit trail across your apps.
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Why choose Integrately to automate Nicereply + Zendesk

Build and manage your Nicereply + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Nicereply + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Setup an action from Trello
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Frequently Asked Questions

How do I connect Nicereply to Zendesk?
Frequently Asked Questions
You can connect Nicereply to Zendesk in 1 click using ready-made workflows on Integrately, or ask Integrately AI to build the automation and map the fields. It takes just minutes to link your accounts along with Slack, HubSpot, and 1,500+ other apps.
Can I automatically create support tickets from customer ratings?
Frequently Asked Questions
Can I connect Nicereply, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Nicereply and Zendesk?
Frequently Asked Questions
How are customer ratings handled when synced from Nicereply?
Frequently Asked Questions
How does Zendesk manage tickets created from customer feedback?
Frequently Asked Questions
Can I set up this integration without any coding skills?
Frequently Asked Questions
Is the Nicereply and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Nicereply or Zendesk With 1500+ Other Apps

Nicereply
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Zendesk
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Sync Zendesk with CRM, helpdesk, and communication platforms to streamline customer support and team collaboration.
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