Octopush SMS + Zendesk Integration

Integrate Octopush SMS to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Track customer messages, create support tickets, update user profiles, and alert agents automatically.

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1.
  • Octopush SMS
    SMS is received in Octopush SMS Instant
  • Octopush SMS
    SMS is delivered in Octopush SMS Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Octopush SMS
    Send SMS in Octopush SMS
  • Octopush SMS
    Send an alert (premium SMS) in Octopush SMS
  • Octopush SMS
    Create contact in Octopush SMS
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Octopush SMS + Zendesk Integration

Capture incoming messages, create support tickets, update user accounts, alert support agents, and log communications, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Octopush SMS Integration

Send Octopush SMS message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Octopush SMS integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Octopush SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Octopush SMS messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Octopush SMS + Zendesk flow

Sync support data with CRM records, notify your team channels, and log customer communications across your stack. Pick a combination and activate it in one click.

Octopush SMS
Zendesk
+
SlackSlack (4)
+
SalesforceSalesforce (3)
+
ShopifyShopify (3)
+
Google SheetsGoogle Sheets (3)
+
GmailGmail (3)
+
StripeStripe (3)
O
Z
S
Create a Zendesk ticket when an SMS is received in Octopush SMS, and notify your support team in Slack
Incoming client messages become Zendesk tickets instantly while your Slack channel gets notified, eliminating manual triage.
Z
O
S
When a Zendesk ticket is updated, send an SMS in Octopush SMS and post the update in Slack
Keep customers informed via Octopush SMS and notify your team in Slack whenever ticket changes occur.
Z
O
S
When a Zendesk ticket is solved, send a confirmation SMS in Octopush SMS and announce it in Slack
Automate closure notifications to clients and celebrate resolved tickets with your support channel.
O
Z
S
Use ChatGPT to summarise every new Zendesk ticket created from an Octopush SMS message, and post the summary in Slack
AI summarises support requests originating from text messages before posting them to your team channel.

Supported triggers and actions for Octopush SMS and Zendesk

Mix and match to build the exact automation you need

Octopush SMS
Octopush SMS Triggers & Actions
Instant
SMS is received in Octopush SMS
Triggers the automation when a new text message is received
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Instant
SMS is delivered in Octopush SMS
Triggers the automation when an SMS is successfully delivered
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Send SMS in Octopush SMS
Sends a new sms
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Send an alert (premium SMS) in Octopush SMS
Sends a premium sms alert
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Create contact in Octopush SMS
Adds a new contact to the database
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Octopush SMS + Zendesk?

Streamline your support operations by connecting incoming client messages directly to your Zendesk ticketing workflow.

What you can automate?
🎫
Create Zendesk tickets from incoming SMS messages
Turn every incoming client text message into an active Zendesk support ticket automatically. Eliminate manual copying and ensure no customer inquiry is ever missed.
📋
Capture every submitted field and contact detail
Map customer phone numbers, message bodies, and metadata from Octopush SMS directly into Zendesk ticket fields. Your support agents get complete context instantly.
🔔
Alert support staff the moment an inquiry arrives
Notify your team immediately in your preferred communication channel whenever a new client text triggers a support ticket in Zendesk.
🔀
Route tickets based on message content
Send urgent client messages to priority support queues while routing general inquiries to standard Zendesk views based on submitted criteria.
🔄
Keep support records updated across both platforms
Synchronize ticket status changes, updates, and resolutions between Octopush SMS and Zendesk in real time to maintain absolute data consistency.
👤
Create and update contacts automatically
Prevent duplicate records by automatically searching for existing users or creating new contacts in Zendesk and Octopush SMS when messages arrive.
✅
Automate closure notifications and follow-ups
Send confirmation text messages via Octopush SMS the moment a Zendesk support ticket is marked as solved.
🔗
Extend your support workflow to external tools
Connect your Octopush SMS and Zendesk flow to Google Sheets, Slack, or Shopify to automate reporting, team alerts, and order lookup.
And much more...

Who is Octopush SMS + Zendesk integration for?

Support managers, customer success leads, and operations teams streamline SMS customer communications and Zendesk ticketing workflows without manual data entry.

Operations Directors
Operations Directors
Customer Support Leads
Customer Support Leads
Client Account Managers
Client Account Managers
High-Volume Support Teams
High-Volume Support Teams
Operations Specialists
Operations Specialists
Quality Assurance Leads
Quality Assurance Leads
📈
Operations Directors
You're reviewing ticket resolution metrics across channels but your reporting sheet only updates when someone manually exports data, so the volume counts you're analyzing against are always hours behind — automating both apps means every ticket update flows instantly into your dashboard and your metrics stay current.
⚡
Customer Support Leads
You need to act fast on incoming client text messages, and you find out too late when an SMS sits unread in an inbox — this integration means every incoming message creates a Zendesk ticket immediately so your agents can respond without delay.
🤝
Client Account Managers
You answer to external clients who want immediate proof of issue resolution, but manual status copying creates frustrating delays — connecting these apps means every Zendesk ticket status change updates your client records instantly.
📊
High-Volume Support Teams
The volume of inbound client messages is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups — automating both apps means every incoming SMS is captured and ticketed without manual intervention.
🔄
Operations Specialists
You own the ticket assignment step and depend on someone upstream to hand over client messages, causing bottlenecks in your workflow — automating both apps means client tickets land in your queue the moment an SMS arrives.
🗂️
Quality Assurance Leads
You need a reliable history of all client communications and keep finding audit gaps caused by manual logging errors — automating both apps means every interaction is recorded accurately across your support stack.
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Why choose Integrately to automate Octopush SMS + Zendesk

Build and manage your Octopush SMS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Octopush SMS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Octopush SMS to Zendesk?
Frequently Asked Questions
You can connect Octopush SMS to Zendesk easily using ready-made workflows or Integrately AI. Simply select your triggers and actions, connect your accounts, and activate the Octopush SMS and Zendesk integration in one click.
Can I automatically create Zendesk tickets from incoming Octopush SMS messages?
Frequently Asked Questions
Can I connect Octopush SMS, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Octopush SMS and Zendesk?
Frequently Asked Questions
How does the Octopush SMS integration handle incoming contact details?
Frequently Asked Questions
How does Zendesk manage updated tickets in this automation?
Frequently Asked Questions
Do I need coding skills to set up Octopush SMS and Zendesk automations?
Frequently Asked Questions
Is the Octopush SMS and Zendesk integration free?
Frequently Asked Questions
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