OneSignal + Zendesk Integration

Integrate OneSignal to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, notify support teams, update user accounts, and trigger follow-ups automatically.

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1.
  • OneSignal
    Notification is created in OneSignal
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • OneSignal
    Send Push Notification to Specific User in OneSignal
  • OneSignal
    Create User in OneSignal
  • OneSignal
    Send Push Notification in OneSignal
  • OneSignal
    Send Advanced Push Notification in OneSignal
  • OneSignal
    Send email in OneSignal
  • OneSignal
    Send SMS in OneSignal
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for OneSignal + Zendesk Integration

Create support tickets from notifications, route customer issues, update user profiles, and alert your support team, all in just one click.

Most popular automationmost-popular-automations
Zendesk + OneSignal Integration

Send OneSignal notification for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - OneSignal integration. Whenever a new ticket is created in Zendesk, you will immediately receive a notification in OneSignal notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the notification includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic OneSignal notifications for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your OneSignal + Zendesk flow

Sync support tickets and user notifications with your broader workspace to keep every team aligned. Pick a combination and activate it in one click.

OneSignal
Zendesk
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SlackSlack (8)
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SalesforceSalesforce (8)
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Jira Software CloudJira Software Cloud (8)
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Google SheetsGoogle Sheets (8)
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HubSpotHubSpot (8)
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NotionNotion (8)
Z
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When a Zendesk ticket is created, create a user in OneSignal and notify your team on Slack.
New Zendesk tickets automatically create users in OneSignal and alert your team on Slack in real time.
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When a notification is created in OneSignal, create a ticket in Zendesk and post an alert in Slack.
OneSignal notifications instantly generate Zendesk tickets and notify your team on Slack.
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When a Zendesk ticket is updated, send a push notification in OneSignal and post the update in Slack.
Zendesk ticket updates trigger OneSignal push notifications and instantly notify your team in Slack.
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When a Zendesk user is created, create a user in OneSignal and announce it in Slack.
New Zendesk users are registered in OneSignal and announced on Slack immediately.
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When a Zendesk ticket is created in view, send an advanced push notification in OneSignal and alert your support team in Slack.
Targeted Zendesk views trigger advanced OneSignal push notifications and notify your support team in Slack.
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When a Zendesk ticket is solved, send an email in OneSignal and post a summary in Slack.
Solved Zendesk tickets trigger email notifications in OneSignal and post a summary in Slack.
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Use Claude to summarise every new Zendesk ticket, send a push notification in OneSignal, and post the summary in Slack.
Claude summarises new Zendesk tickets, triggers a OneSignal push notification, and posts the brief on Slack.
Z
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When a Zendesk ticket is created, create a user in OneSignal, log the details in Google Sheets, and notify your team in Slack.
New Zendesk tickets register OneSignal users, log spreadsheet rows, and notify Slack channels.

Supported triggers and actions for OneSignal and Zendesk

Mix and match to build the exact automation you need

OneSignal
OneSignal Triggers & Actions
Notification is created in OneSignal
Triggers the automation when a notification is created
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Send Push Notification to Specific User in OneSignal
Sends a notification to a user's device
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Create User in OneSignal
Create a new user or modify the subscriptions associated with an existing User. This endpoint enables you to create and manage users outside of frontend SDK-based sessions.
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Send Push Notification in OneSignal
Sends a notification to a user's device
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Send Advanced Push Notification in OneSignal
Sends an advanced push notification
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Send email in OneSignal
Sends an email to a recipient
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Send SMS in OneSignal
Sends a text message to particular recipients
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with OneSignal + Zendesk?

Streamline your customer support and user engagement workflows with powerful, automated actions between OneSignal and Zendesk.

What you can automate?
🎟️
Create Zendesk tickets from new OneSignal notifications
Automatically open a new support ticket in Zendesk whenever a notification is created in OneSignal. Eliminate manual copying and ensure every user interaction is tracked.
📋
Capture every submitted ticket field and user attribute
Map all available Zendesk ticket details and OneSignal user properties into your connected workflows. Keep comprehensive records for every customer touchpoint.
🔔
Alert support teams the moment notifications arrive
Instantly notify your support staff in messaging tools whenever new user notifications or ticket events occur, ensuring rapid response times.
🔀
Route tickets based on notification priority or category
Send high-priority notifications to specialized Zendesk views or trigger advanced push notifications depending on specific ticket fields.
🔄
Keep user accounts and support profiles synchronized
Automatically update user records in OneSignal whenever Zendesk user profiles or organizations change, maintaining data consistency.
🔍
Prevent duplicate user creation across platforms
Search for existing users and organizations in Zendesk before creating records, ensuring clean databases and organized customer histories.
📬
Manage status changes like solved tickets and updates
Trigger follow-up emails, SMS messages, or push notifications automatically when a Zendesk ticket is solved or updated.
🌐
Extend your workflow to external productivity tools
Connect your OneSignal and Zendesk flow to Google Sheets, Slack, or HubSpot to log data, notify stakeholders, and trigger downstream tasks.
And much more...

Who is OneSignal + Zendesk integration for?

Connecting OneSignal and Zendesk helps customer support, marketing, and operations teams streamline notifications, manage tickets, and eliminate manual data entry across platforms.

Customer Support Managers
Customer Support Managers
Push Notification Marketers
Push Notification Marketers
Client Success Leads
Client Success Leads
Operations Analysts
Operations Analysts
Support Engineers
Support Engineers
Helpdesk Administrators
Helpdesk Administrators
📈
Customer Support Managers
You're reviewing support ticket metrics but your notification platform and helpdesk don't sync automatically, so the resolution times you're reporting on are always outdated — automating both apps means every ticket update flows instantly and your metrics stay accurate.
⚡
Push Notification Marketers
You need to alert users about urgent service updates, but ticket statuses live in Zendesk while push campaigns run in OneSignal, so messages go out too late — with this integration, every ticket change triggers instant targeted notifications.
🤝
Client Success Leads
You answer to key accounts that demand real-time visibility into issue resolutions, but manual handoffs cause frustrating delays — automating both apps means your clients get instant updates the moment support tickets are solved.
📊
Operations Analysts
The volume of inbound support tickets and user notifications is too high for anyone to keep up by hand, leading to missed follow-ups — connecting these apps means every ticket event is captured seamlessly without manual tracking.
🔧
Support Engineers
You own the technical triage stage and depend on customer service reps to hand over details, but communication gaps slow down debugging — this integration means ticket data flows directly into your notification workflow the second an issue is logged.
🗂️
Helpdesk Administrators
You need a reliable audit history of all user touchpoints and notifications, but keep finding gaps between your messaging platform and helpdesk records — automating both apps means your system logs every ticket and notification with absolute precision.
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Why choose Integrately to automate OneSignal + Zendesk

Build and manage your OneSignal + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect OneSignal + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
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Automation is ready
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Frequently Asked Questions

How do I connect OneSignal to Zendesk?
Frequently Asked Questions
You can connect OneSignal to Zendesk instantly using 1-click workflows on Integrately. Choose from ready-made templates connecting Slack, Google Sheets, HubSpot, and 1,500+ other apps, or ask Integrately AI to build your automation.
Can I automatically create Zendesk tickets from OneSignal notifications?
Frequently Asked Questions
Can I connect OneSignal, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for OneSignal and Zendesk?
Frequently Asked Questions
How do OneSignal notifications trigger actions in Zendesk?
Frequently Asked Questions
Can I sync Zendesk ticket updates with OneSignal users?
Frequently Asked Questions
Do I need coding skills to set up OneSignal and Zendesk integration?
Frequently Asked Questions
Is the OneSignal and Zendesk integration free?
Frequently Asked Questions
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