Outreach + Zendesk Integration

Integrate Outreach to Zendesk in one click, or tell Integrately AI how you want each prospect handled. Route incoming prospects, create support tickets, update contact details, and alert your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Outreach
    Prospect is added in Outreach Instant
  • Outreach
    Prospect is updated in Outreach Instant
  • Outreach
    Call is created in Outreach Instant
  • Outreach
    Task is added in Outreach Instant
  • Outreach
    Opportunity is added in Outreach Instant
  • Outreach
    Account is added in Outreach Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Outreach
    Add prospect to sequence in Outreach
  • Outreach
    Add prospect in Outreach
  • Outreach
    Update prospect in Outreach
  • Outreach
    Get prospect by Id in Outreach
  • Outreach
    Add account in Outreach
  • Outreach
    Add opportunity in Outreach
  • Outreach
    Get opportunity by Id in Outreach
  • Outreach
    Search opportunity by name in Outreach
  • Outreach
    Add task in Outreach
  • Outreach
    Search sequence in Outreach
  • Outreach
    Search prospect by email in Outreach
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Outreach + Zendesk Integration

Capture leads, create support tickets, update account details, alert your team, and sync records, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Outreach Integration

Create Outreach contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Outreach integration. It will automatically create a Outreach contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Outreach contacts for every Zendesk ticket is a great place to start.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Outreach + Zendesk flow

Extend your sales and support automation with powerful cross-platform workflows. Pick a combination and activate it in one click.

Outreach
Zendesk
+
SalesforceSalesforce (4)
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
GmailGmail (4)
+
CalendlyCalendly (4)
+
StripeStripe (4)
O
S
Z
Create a Salesforce lead for every new Outreach prospect, and open a Zendesk ticket
New Outreach prospects instantly appear in Salesforce as leads while triggering a support ticket in Zendesk, eliminating manual data entry.
O
S
Z
Update Salesforce contacts when an Outreach call is created, and add a Zendesk comment
Call records logged in Outreach update your Salesforce contacts and append a comment to the relevant Zendesk ticket automatically.
O
S
Z
When an Outreach opportunity is added, update Salesforce accounts and search Zendesk organizations
New Outreach opportunities update your Salesforce accounts and look up associated organization records in Zendesk.
Z
S
O
Create a Salesforce task for every new Zendesk ticket created from an Outreach prospect
Support tickets opened in Zendesk automatically generate follow-up tasks in Salesforce to keep your sales reps aligned.

Supported triggers and actions for Outreach and Zendesk

Mix and match to build the exact automation you need

Outreach
Outreach Triggers & Actions
Instant
Prospect is added in Outreach
Triggers the automation when a new prospect is added
Try it →
Instant
Prospect is updated in Outreach
Triggers the automation when a prospect is updated
Try it →
Instant
Call is created in Outreach
Try it →
Instant
Task is added in Outreach
Triggers the automation when a new task is added
Try it →
Instant
Opportunity is added in Outreach
Triggers the automation when a new opportunity is created
Try it →
Instant
Account is added in Outreach
Triggers the automation when a new account is added
Try it →
Add prospect to sequence in Outreach
Adds a potential client to a predefined email sequence
Try it →
Add prospect in Outreach
Adds a new potential client or customer to your database
Try it →
Update prospect in Outreach
Updates prospect details with new information
Try it →
Get prospect by Id in Outreach
Retrieves a prospect's information using their id
Try it →
Add account in Outreach
Creates a new user account
Try it →
Add opportunity in Outreach
Adds a new opportunity to the system with a single click
Try it →
Get opportunity by Id in Outreach
Retrieves a opportunity's details by its id
Try it →
Search opportunity by name in Outreach
Searches for a opportunity by its name
Try it →
Add task in Outreach
Creates a new task with relevant information
Try it →
Search sequence in Outreach
Searches for a sequence
Try it →
Search prospect by email in Outreach
Searches for prospects using their email address
Try it →
Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
Try it →
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
Try it →
Ticket is created in Zendesk
Triggers the automation when a new ticket is created
Try it →
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it →
Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it →
View is created in Zendesk
Triggers the automation when a new view is created
Try it →
User is created in Zendesk
Triggers the automation when a new user is created
Try it →
Group is created in Zendesk
Triggers the automation when a new group is created
Try it →
Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it →
Get organization by id in Zendesk
Try it →
Create ticket in Zendesk
Generates a new ticket
Try it →
Update ticket in Zendesk
Updates ticket information
Try it →
Add comment to ticket in Zendesk
Adds a comment to a ticket
Try it →
Search ticket in Zendesk
Searches for a ticket
Try it →
Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
Try it →
Create user in Zendesk
Generates a new user account
Try it →
Update user in Zendesk
Updates user information
Try it →
Search agent in Zendesk
Searches for agent based on criteria
Try it →
Search user in Zendesk
Searches for a user
Try it →
Get user by id in Zendesk
Retrieves user information using their id
Try it →
Create organization in Zendesk
Generates a new invoice
Try it →
Update organization in Zendesk
Updates organization information
Try it →
Search organization in Zendesk
Finds and retrieves information about a organization
Try it →
Search group in Zendesk
Searches for a group
Try it →

What can you automate with Outreach + Zendesk?

Streamline your workflows by connecting Outreach triggers directly to Zendesk actions without manual entry.

What you can automate?
Sync new prospects to support tickets instantly
Automatically generate a Zendesk ticket the moment a new prospect is added in Outreach. Eliminate manual copying and ensure your support team is ready to assist right away.
📋
Capture every submitted custom field
Map all available prospect attributes and ticket details across platforms instead of basic names and emails. Keep your records comprehensive and fully detailed.
🔔
Notify the right team member immediately
Trigger instant alerts and notifications as soon as a prospect interacts or a ticket updates. Keep your sales and support reps fully informed without delay.
🔀
Route records based on submitted criteria
Perform different actions depending on specific field values submitted in Outreach or Zendesk. Direct enterprise clients to priority workflows automatically.
🔄
Keep destination records fully updated
Ensure modifications in Outreach automatically reflect across matching Zendesk tickets and user profiles. Maintain absolute data consistency everywhere.
🔍
Add or update without creating duplicates
Search existing records before creating new entries to prevent duplicate profiles in Zendesk and Outreach. Keep your databases clean and organized.
Handle later status changes smoothly
Automatically update prospect statuses and ticket records when issues are solved, calls are completed, or deals are closed. Keep your workflows moving forward.
🌐
Extend your flow with Slack integration
Connect Outreach and Zendesk to Slack for instant team notifications on every new prospect and solved support ticket. Keep communication channels active.
And much more...

Who is Outreach + Zendesk integration for?

Connecting Outreach and Zendesk empowers support and sales teams to eliminate manual data entry and maintain aligned customer records across platforms.

Sales operations leaders
Sales operations leaders
Support managers
Support managers
Account executives
Account executives
Customer success teams
Customer success teams
Sales development reps
Sales development reps
Operations analysts
Operations analysts
📈
Sales operations leaders
You're tracking engagement metrics in Outreach, but support ticket statuses in Zendesk never sync up with your pipeline reports, so your performance dashboards are always incomplete — this integration means every interaction flows seamlessly and your data stays accurate.
Support managers
You need to act fast when customer issues arise, but you find out about new outreach prospects far too late to prepare support resources — automating both apps means incoming tickets and prospect records are created simultaneously for immediate action.
🤝
Account executives
You answer to clients who want to see prompt follow-up on every reported issue, but manual updates between sales notes and support tickets cause noticeable delays — connecting these apps means every update is logged instantly and your clients see total transparency.
📊
Customer success teams
The volume of inbound prospects and support tickets is too high for anyone to keep up by hand, leading to missed follow-ups and disjointed customer histories — with this integration, every task and ticket is routed automatically without manual data entry.
🔄
Sales development reps
You own the initial outreach step and depend on support teams to hand over customer context, but missing ticket history leaves you blind during calls — automating both apps means every support ticket and prospect record link up instantly.
📋
Operations analysts
You need a reliable history of customer touchpoints across the entire lifecycle, but you keep finding gaps between outreach logs and support records — this integration means every interaction is recorded and your audit trails remain pristine.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Outreach + Zendesk

Build and manage your Outreach + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Outreach + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Outreach to Zendesk?
Frequently Asked Questions
You can connect Outreach to Zendesk easily using 1-click automations on Integrately or by asking Integrately AI to build the workflow for you. With 42,000+ active users and 1,500+ integrations including Salesforce, HubSpot, and Slack, setting up your sales and support synchronization takes just minutes.
Can I automatically create support tickets when new prospects are added in Outreach?
Frequently Asked Questions
Can I connect Outreach, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Outreach and Zendesk?
Frequently Asked Questions
How does Outreach handle prospect data in integrations?
Frequently Asked Questions
How does Zendesk manage tickets in automations?
Frequently Asked Questions
Can I automate Outreach and Zendesk without coding skills?
Frequently Asked Questions
Is the Outreach and Zendesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Outreach or Zendesk With 1500+ Other Apps

Outreach
Popular Outreach Integrations
Connect Outreach with sales engagement, email marketing, and CRM tools to accelerate your pipeline and close deals faster.
See All
Outreach Integrations arrow right
No popular apps found
Zendesk
Popular Zendesk Integrations
Sync Zendesk with customer success, ticketing, and live chat platforms to deliver exceptional support experiences.
See All
Zendesk Integrations arrow right
No popular apps found