PagerDuty + Salesforce Integration

Integrate PagerDuty to Salesforce in one click, or tell Integrately AI how you want each incident handled. Create a Salesforce case, update contact records, alert your team, and log incident details automatically.

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1.
  • PagerDuty
    Incident is triggered/created in PagerDuty Instant
  • PagerDuty
    Incident is acknowledged in PagerDuty Instant
  • PagerDuty
    Incident is delegated in PagerDuty Instant
  • PagerDuty
    Incident is escalated in PagerDuty Instant
  • PagerDuty
    Incident is unacknowledged in PagerDuty Instant
  • PagerDuty
    Incident is resolved in PagerDuty Instant
  • PagerDuty
    Incident is assigned to user in PagerDuty Instant
  • PagerDuty
    Note is created in PagerDuty Instant
  • Salesforce
    Field is updated on record in Salesforce
  • Salesforce
    Record is created in Salesforce
  • Salesforce
    Record is updated in Salesforce
  • Salesforce
    Lead is created in Salesforce
  • Salesforce
    Lead is updated in Salesforce
  • Salesforce
    Opportunity is created in Salesforce
  • Salesforce
    Opportunity is updated in Salesforce
  • Salesforce
    Task is created in Salesforce
  • Salesforce
    Task is updated in Salesforce
  • Salesforce
    Contact is updated in Salesforce
  • Salesforce
    Contact is created in Salesforce
  • Salesforce
    Account is created in Salesforce
  • Salesforce
    Account is updated in Salesforce
  • Salesforce
    Outbound message is received in Salesforce Instant
  • Salesforce
    Case is created in Salesforce
  • Salesforce
    Case is updated in Salesforce
  • Salesforce
    Quote is created in Salesforce
  • Salesforce
    Quote is updated in Salesforce
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2.
  • PagerDuty
    Add trigger event in PagerDuty
  • PagerDuty
    Add acknowledge event in PagerDuty
  • PagerDuty
    Add resolve event in PagerDuty
  • PagerDuty
    Search user on call in PagerDuty
  • Salesforce
    Search record using query in Salesforce
  • Salesforce
    Create record in Salesforce
  • Salesforce
    Get records by ID in Salesforce
  • Salesforce
    Update record in Salesforce
  • Salesforce
    Search record in Salesforce
  • Salesforce
    Create lead in Salesforce
  • Salesforce
    Update lead in Salesforce
  • Salesforce
    Search lead in Salesforce
  • Salesforce
    Create contact in Salesforce
  • Salesforce
    Update contact in Salesforce
  • Salesforce
    Search contact in Salesforce
  • Salesforce
    Create opportunity in Salesforce
  • Salesforce
    Update opportunity in Salesforce
  • Salesforce
    Search opportunity in Salesforce
  • Salesforce
    Add contact to campaign in Salesforce
  • Salesforce
    Add lead to campaign in Salesforce
  • Salesforce
    Create account in Salesforce
  • Salesforce
    Search account in Salesforce
  • Salesforce
    Update account in Salesforce
  • Salesforce
    Create task in Salesforce
  • Salesforce
    Update task in Salesforce
  • Salesforce
    Search task in Salesforce
  • Salesforce
    Get tasks by contact Id in Salesforce
  • Salesforce
    Create case in Salesforce
  • Salesforce
    Update case in Salesforce
  • Salesforce
    Search case in Salesforce
  • Salesforce
    Get events by contact Id in Salesforce
  • Salesforce
    Search quote in Salesforce

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Ready Workflows Ready Workflows for PagerDuty + Salesforce Integration

Create cases from new incidents, update Salesforce records, log notes, and alert your team, all in just one click.

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Connect more apps to your PagerDuty + Salesforce flow

Send instant team alerts, log support tickets, track issues in project boards, and notify stakeholders after your core integration runs. Pick a combination and activate it in one click.

PagerDuty
Salesforce
+
SlackSlack (8)
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ZendeskZendesk (8)
+
Jira Software CloudJira Software Cloud (8)
+
GmailGmail (8)
+
ConfluenceConfluence (8)
+
ZoomZoom (8)
P
S
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Create a Salesforce case when a PagerDuty incident is triggered, and notify your support channel in Slack
New PagerDuty incidents immediately generate a Salesforce case and alert your support team in Slack, eliminating manual logging.
P
S
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When a PagerDuty incident is acknowledged, update the Salesforce case, and alert your team in Slack
Acknowledged PagerDuty incidents automatically update your Salesforce case status and notify your team in Slack.
P
S
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When a PagerDuty incident is resolved, update the Salesforce case status, and post the resolution in Slack
Resolved PagerDuty incidents close your Salesforce case and announce the resolution in Slack automatically.
S
P
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Search for a PagerDuty user on call when a Salesforce case is created, and notify them in Slack
New Salesforce cases trigger an on-call search in PagerDuty and alert the assigned engineer instantly in Slack.
P
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If a PagerDuty incident priority is high, create a Salesforce case and alert leadership on Slack
High-priority PagerDuty incidents create specialized Salesforce cases and alert leadership on Slack instantly.
P
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When a PagerDuty incident is escalated, update the Salesforce case priority, and post the escalation in Slack
Escalated PagerDuty incidents update your Salesforce case priority and post an alert in Slack.
P
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Use ChatGPT to summarise every new PagerDuty incident, create a Salesforce case, and post the brief in Slack
ChatGPT summarises new PagerDuty incidents to create clean Salesforce cases and brief your team on Slack.
P
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J
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When a PagerDuty incident occurs, create a Salesforce case, create a Jira issue, and announce it in Slack
PagerDuty incidents automatically log a Salesforce case, create a Jira issue, and notify your team in Slack.

Supported triggers and actions for PagerDuty and Salesforce

Mix and match to build the exact automation you need

PagerDuty
PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
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Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
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Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
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Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
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Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
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Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
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Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
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Instant
Note is created in PagerDuty
Triggers the automation when a new note is created
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Add trigger event in PagerDuty
Initiates a sequence of actions whenever a event occurs
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Add acknowledge event in PagerDuty
Adds an acknowledgment event to the workflow timeline
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Add resolve event in PagerDuty
Adds a resolve event
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Search user on call in PagerDuty
Searches for a user on call
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Salesforce
Salesforce Triggers & Actions
Field is updated on record in Salesforce
Triggers the automation when a particular action in the workflow fails
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Record is created in Salesforce
Triggers the automation when a new record is created
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Record is updated in Salesforce
Triggers the automation when any record is updated
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Lead is created in Salesforce
Triggers the automation when a new lead is created
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Lead is updated in Salesforce
Triggers the automation when the lead information is updated
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Opportunity is created in Salesforce
Triggers the automation when any opportunity is updated
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Opportunity is updated in Salesforce
Triggers the automation when any opportunity is updated
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Task is created in Salesforce
Triggers the automation when a new task is created
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Task is updated in Salesforce
Triggers the automation when any task is updated
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Contact is updated in Salesforce
Triggers the automation when a contact is updated
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Contact is created in Salesforce
Triggers the automation when a new contact is created
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Account is created in Salesforce
Triggers the automation when a new account is created
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Account is updated in Salesforce
Triggers the automation when an account is updated
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Instant
Outbound message is received in Salesforce
Triggers the automation when an outbound message is received
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Case is created in Salesforce
Triggers the automation when a new case is created
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Case is updated in Salesforce
Triggers the automation when any case is updated
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Quote is created in Salesforce
Triggers the automation when a new quote is created
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Quote is updated in Salesforce
Triggers the automation when any quote is updated
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Search record using query in Salesforce
Searches for a record using the query provided by the user
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Create record in Salesforce
Generates a new record
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Get records by ID in Salesforce
Retrieves a record based on its id
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Update record in Salesforce
Updates a record with new information
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Search record in Salesforce
Searches for a record within a given database
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Create lead in Salesforce
Generates new leads for potential customers
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Update lead in Salesforce
Updates the lead information
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Search lead in Salesforce
Retrieves information for a particular lead
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Create contact in Salesforce
Adds a new contact to the database
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Update contact in Salesforce
Updates contact information with new details
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Search contact in Salesforce
Finds and retrieves contact information
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Create opportunity in Salesforce
Creates a new instance of the support system
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Update opportunity in Salesforce
Updates the opportunity details as needed
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Search opportunity in Salesforce
Searches for a opportunity
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Add contact to campaign in Salesforce
Adds a contact to a campaign for targeted communication
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Add lead to campaign in Salesforce
Adds a new lead to a marketing campaign for targeted outreach
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Create account in Salesforce
Generates a new account
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Search account in Salesforce
Searches for account information
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Update account in Salesforce
Updates account information
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Create task in Salesforce
Creates a new task
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Update task in Salesforce
Updates the task with new information or changes
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Search task in Salesforce
Searches for a task
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Get tasks by contact Id in Salesforce
Retrieves tasks associated with a contact id
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Create case in Salesforce
Generates a new case entry
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Update case in Salesforce
Updates case details based on new information received
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Search case in Salesforce
Searches for a case record
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Get events by contact Id in Salesforce
Retrieves a list of events associated with a contact id
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Search quote in Salesforce
Searches for a quote
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What can you automate with PagerDuty + Salesforce?

Streamline your incident management by connecting PagerDuty and Salesforce to handle cases, tasks, and data updates automatically.

What you can automate?
Create a Salesforce case from every PagerDuty incident automatically
When an incident is triggered in PagerDuty, a matching case is created in Salesforce instantly, eliminating manual data entry and ensuring no alert is missed.
📊
Capture all incident details and fields in Salesforce records
Map all available PagerDuty incident properties into separate Salesforce fields instead of just basic notes. Your CRM becomes a complete source of truth.
🔔
Alert the right team member as soon as an incident arrives
Send instant notifications whenever a new PagerDuty incident triggers a Salesforce case, ensuring the responsible engineer is immediately aware.
🔀
Route incidents differently based on priority or severity
If a PagerDuty incident is marked critical, create a high-priority Salesforce case; otherwise, create a standard case for review.
🔄
Keep Salesforce records updated as incident states change
When a PagerDuty incident is acknowledged or resolved, update the corresponding Salesforce case status automatically so your records always reflect reality.
🔍
Update existing Salesforce records instead of creating duplicates
Search for existing Salesforce cases before creating new ones, updating the active record with the latest PagerDuty incident notes.
⏱️
Handle later incident resolution and closure updates
When a PagerDuty incident is finally resolved, automatically close the associated Salesforce case and log the resolution timestamp.
💬
Extend your incident workflow to Slack for instant team alerts
Automatically create a Salesforce case when a PagerDuty incident occurs, and post a detailed alert to your support channel in Slack.
And much more...

Who is PagerDuty + Salesforce integration for?

Connecting PagerDuty and Salesforce helps support teams, IT managers, and system administrators streamline incident tracking and eliminate manual data entry.

Performance analysts
Performance analysts
Incident responders
Incident responders
Account managers
Account managers
Operations teams
Operations teams
Support engineers
Support engineers
Compliance officers
Compliance officers
📈
Performance analysts
You report on incident metrics and resolution times, but your tracking data only updates when someone manually exports logs, so your performance reports are always outdated — with this integration, every new incident logs in Salesforce instantly and your metrics stay current.
🚨
Incident responders
You need to act fast when critical system alerts occur, but you find out too late because alerts stay trapped in PagerDuty without reaching your CRM — with this integration, every incident creates a Salesforce case instantly so your team can respond immediately.
🤝
Account managers
You answer to clients who want to see real-time progress on reported issues, but manual status updates take too long and miss key details — with this integration, every PagerDuty update syncs to Salesforce records automatically and your clients stay informed.
⚙️
Operations teams
The volume of alerts is too high for anyone to keep up by hand, leading to missed incidents and delayed follow-ups — with this integration, every PagerDuty incident creates a Salesforce case automatically and your queue stays organised.
🛠️
Support engineers
You own the next troubleshooting step and depend on someone upstream to hand over details, but manual handoffs cause delays and missing context — with this integration, every PagerDuty incident passes straight into Salesforce tasks and your workflow flows seamlessly.
📋
Compliance officers
You need a reliable audit history of all system incidents, but manual logging keeps leaving gaps in your records — with this integration, every PagerDuty event and Salesforce case links up automatically and your history is complete.
Our team

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Why choose Integrately to automate PagerDuty + Salesforce

Build and manage your PagerDuty + Salesforce automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect PagerDuty + Salesforce with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Connect Accounts
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Automation is ready
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Frequently Asked Questions

How do I connect PagerDuty to Salesforce?
Frequently Asked Questions
You can connect PagerDuty to Salesforce instantly using 1-click ready workflows or Integrately AI. With 1,500+ integrations including Slack, Zendesk, and Jira, setting up automated case creation takes minutes.
Can I automatically create a Salesforce case when a PagerDuty incident is triggered?
Frequently Asked Questions
Can I connect PagerDuty, Salesforce, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for PagerDuty and Salesforce?
Frequently Asked Questions
How does PagerDuty handle incident triggers and updates in integrations?
Frequently Asked Questions
Can Salesforce records be updated automatically when incident statuses change?
Frequently Asked Questions
Do I need coding skills to automate PagerDuty and Salesforce?
Frequently Asked Questions
Is the PagerDuty and Salesforce integration free?
Frequently Asked Questions
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