Create Zendesk ticket for new PagerDuty incident
PagerDuty + Zendesk Integration
PagerDuty + Zendesk Integration
Integrate PagerDuty to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, update incident statuses, add comments, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Incident is triggered/created in PagerDuty Instant- Incident is acknowledged in PagerDuty Instant
- Incident is delegated in PagerDuty Instant
- Incident is escalated in PagerDuty Instant
- Incident is unacknowledged in PagerDuty Instant
- Incident is resolved in PagerDuty Instant
- Incident is assigned to user in PagerDuty Instant
- Note is created in PagerDuty Instant
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Add trigger event in PagerDuty
- Add acknowledge event in PagerDuty
- Add resolve event in PagerDuty
- Search user on call in PagerDuty
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for PagerDuty + Zendesk Integration
Create tickets, update incident statuses, add comments, notify support teams, and track issues, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your PagerDuty + Zendesk flow
Connect issue trackers, messaging channels, and CRMs to keep your entire team aligned after every incident. Pick a combination and activate it in one click.
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Jira Software Cloud (6)
Jira Software Cloud (6) +
Slack (5)
Slack (5) +
Salesforce (4)
Salesforce (4) +
Confluence (4)
Confluence (4) +
GitHub (4)
GitHub (4) +
Google Drive (4)
Google Drive (4) P
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When an incident is triggered in PagerDuty, create a ticket in Zendesk and create an issue in Jira Software Cloud.
Every PagerDuty incident instantly generates a Zendesk ticket and a Jira Software Cloud issue, eliminating manual handoffs between engineering and support.
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When a Zendesk ticket is updated, add a resolve event in PagerDuty and update the linked issue in Jira Software Cloud.
Support updates in Zendesk automatically close out PagerDuty incidents and transition your Jira Software Cloud issues.
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If a PagerDuty incident is escalated, create a high-priority Zendesk ticket and open an urgent issue in Jira Software Cloud.
Escalated PagerDuty incidents immediately flag high-priority Zendesk tickets and urgent Jira Software Cloud issues for senior staff.
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Use Claude to summarise every PagerDuty incident note, create a ticket in Zendesk, and log the summary in Jira Software Cloud.
Claude turns lengthy PagerDuty incident notes into concise summaries for Zendesk tickets and Jira Software Cloud issues.
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When a Zendesk ticket is solved after a PagerDuty incident resolution, update the Jira Software Cloud issue and add a comment.
Resolved support tickets update your Jira Software Cloud issues and append closing comments automatically.
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When a PagerDuty incident is acknowledged, update the Zendesk ticket status and notify the engineering team in Jira Software Cloud.
Acknowledged PagerDuty incidents update Zendesk ticket statuses and post progress notes to Jira Software Cloud.
Supported triggers and actions for PagerDuty and Zendesk
Mix and match to build the exact automation you need
PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
Try it → Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
Try it → Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
Try it → Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
Try it → Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
Try it → Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
Try it → Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with PagerDuty + Zendesk?
Streamline incident response and customer support by automating workflows between PagerDuty and Zendesk.
🎫
Create Zendesk tickets from PagerDuty incidents
Automatically generate support tickets in Zendesk the moment an incident is triggered in PagerDuty, ensuring support teams are notified instantly.
📋
Map every incident detail and custom field
Transfer complete incident descriptions, notes, and metadata into your Zendesk tickets instead of just basic header info.
🚨
Alert support teams as soon as issues occur
Notify the right support personnel immediately when critical system alerts fire in PagerDuty.
🔀
Route tickets based on incident priority
Send high-priority incidents to senior support tiers while routing standard alerts to general queues automatically.
🔄
Keep incident statuses synchronized
Update resolution statuses across both PagerDuty and Zendesk as work progresses toward completion.
🔍
Search and update to prevent duplicates
Check for existing tickets before creating new records to keep your support queue clean and organized.
✅
Handle later status changes and resolutions
Trigger resolution events in PagerDuty automatically when related Zendesk tickets are marked solved.
💬
Extend flows to messaging channels
Post PagerDuty incident updates and Zendesk ticket notifications directly to a Slack channel for team visibility.
And much more...
Who is PagerDuty + Zendesk integration for?
IT, DevOps, and customer support teams managing critical incidents and customer requests benefit by connecting PagerDuty and Zendesk to eliminate manual handoffs and speed up resolution times.
Data Analysts & Operations Leads
Incident Commanders & DevOps Engineers
Customer Success Managers
Support Team Leads
Support Engineers
IT Audit & Compliance Teams
📈
Data Analysts & Operations Leads
You report on incident resolution times and support ticket volumes, but the numbers are always stale because tracking requires manual exports — with this integration, every incident and ticket syncs instantly and your reports stay current.
⚡
Incident Commanders & DevOps Engineers
You need to act fast when systems fail, and you find out too late because alerts sit in disconnected systems — automating both apps means every PagerDuty incident triggers an instant Zendesk ticket so response starts immediately.
🤝
Customer Success Managers
You answer to a client who wants to see progress on critical bugs, but updates require chasing down engineering logs — connecting these apps means ticket updates flow straight into customer records so clients always know the status.
📈
Support Team Leads
The volume of incoming requests and incidents is too high for anyone to keep up by hand, leading to missed updates — with this integration, every action syncs across both platforms automatically.
💻
Support Engineers
You own the next step after an alert fires and depend on someone upstream to hand it over correctly, but details often get lost — automating both apps means context is passed completely from PagerDuty to Zendesk.
🗂️
IT Audit & Compliance Teams
You need a reliable history of incident handling and customer communication, but keep finding gaps in records — this integration means every event creates a precise, permanent audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate PagerDuty + Zendesk
Build and manage your PagerDuty + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect PagerDuty + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect PagerDuty + Zendesk Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect PagerDuty to Zendesk?
You can connect PagerDuty to Zendesk in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Jira Software Cloud, Slack, and Salesforce.
Can I automatically create Zendesk tickets from PagerDuty incidents?
Can I connect PagerDuty, Zendesk, and Slack?
What is a good Zapier alternative for PagerDuty and Zendesk?
How does PagerDuty handle incident data during integration?
Can I sync Zendesk ticket solutions back to PagerDuty?
Do I need coding skills to automate PagerDuty and Zendesk?
Is the PagerDuty and Zendesk integration free?
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