Pipedrive + Trengo Integration

Integrate Pipedrive to Trengo in one click, or tell Integrately AI how you want each deal handled. Create tickets, log conversations, update your CRM, and notify your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
  • Trengo
    New inbound message is added in Trengo Instant
  • Trengo
    New outbound message is added in Trengo Instant
  • Trengo
    New internal note is added in Trengo Instant
  • Trengo
    Phone call is missed in Trengo Instant
  • Trengo
    Phone call is ended in Trengo Instant
  • Trengo
    Phone call is started in Trengo Instant
  • Trengo
    Ticket is assigned in Trengo Instant
  • Trengo
    Ticket is closed in Trengo Instant
  • Trengo
    Ticket is reopened in Trengo Instant
  • Trengo
    Ticket marked as spam in Trengo Instant
  • Trengo
    Ticket unmarked as spam in Trengo Instant
  • Trengo
    Ticket label is added in Trengo Instant
Arrow Right
2.
  • Pipedrive
    Create activity in Pipedrive
  • Pipedrive
    Update activity in Pipedrive
  • Pipedrive
    Get activity by id in Pipedrive
  • Pipedrive
    Delete activity in Pipedrive
  • Pipedrive
    Create deal in Pipedrive
  • Pipedrive
    Update deal in Pipedrive
  • Pipedrive
    Search deal in Pipedrive
  • Pipedrive
    Get deal by id in Pipedrive
  • Pipedrive
    Convert deal to lead in Pipedrive
  • Pipedrive
    Get deal conversion status in Pipedrive
  • Pipedrive
    Add product to deal in Pipedrive
  • Pipedrive
    Get products of deal in Pipedrive
  • Pipedrive
    Add participant to deal in Pipedrive
  • Pipedrive
    Get Participants by Deal Id in Pipedrive
  • Pipedrive
    Create lead in Pipedrive
  • Pipedrive
    Convert lead to deal in Pipedrive
  • Pipedrive
    Get lead conversion status in Pipedrive
  • Pipedrive
    Search lead in Pipedrive
  • Pipedrive
    Delete deal in Pipedrive
  • Pipedrive
    Create organization in Pipedrive
  • Pipedrive
    Update organization in Pipedrive
  • Pipedrive
    Search organization in Pipedrive
  • Pipedrive
    Get organization by id in Pipedrive
  • Pipedrive
    Delete organization in Pipedrive
  • Pipedrive
    Create person in Pipedrive
  • Pipedrive
    Update person in Pipedrive
  • Pipedrive
    Search person in Pipedrive
  • Pipedrive
    Get person by id in Pipedrive
  • Pipedrive
    Delete person in Pipedrive
  • Pipedrive
    Create product in Pipedrive
  • Pipedrive
    Update product in Pipedrive
  • Pipedrive
    Search product in Pipedrive
  • Pipedrive
    Get product by id in Pipedrive
  • Pipedrive
    Get product variations in Pipedrive
  • Pipedrive
    Delete product in Pipedrive
  • Pipedrive
    Add follower in Pipedrive
  • Pipedrive
    Create note in Pipedrive
  • Pipedrive
    Update note in Pipedrive
  • Pipedrive
    Search note in Pipedrive
  • Pipedrive
    Attach file in Pipedrive
  • Pipedrive
    Get user by id in Pipedrive
  • Pipedrive
    Search user by email in Pipedrive
  • Pipedrive
    Search user by name in Pipedrive
  • Trengo
    Add comment on ticket in Trengo
  • Trengo
    Send a message in Trengo
  • Trengo
    Send a WhatsApp message template in Trengo
  • Trengo
    Send message to ticket in Trengo
  • Trengo
    Send media message to ticket in Trengo
  • Trengo
    Create a ticket in Trengo
  • Trengo
    Reopen a ticket in Trengo
  • Trengo
    Attach a label in Trengo
  • Trengo
    Assign a ticket in Trengo
  • Trengo
    Close ticket in Trengo
  • Trengo
    Mark ticket as spam in Trengo
  • Trengo
    Unmark ticket as spam in Trengo
  • Trengo
    Mark a ticket as favorite in Trengo
  • Trengo
    Unmark a ticket as favorite in Trengo
  • Trengo
    Create a user in Trengo
  • Trengo
    Log a phone call in Trengo
  • Trengo
    Create contact in Trengo
  • Trengo
    Search contact in Trengo
  • Trengo
    Get contact by ID in Trengo
  • Trengo
    Update contact in Trengo
  • Trengo
    Delete contact in Trengo

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Ready Workflows Ready Workflows for Pipedrive + Trengo Integration

Capture customer requests, create tickets, log interactions, update your CRM, and notify your team, all in just one click.

Most popular automationsmost-popular-automations
Pipedrive + Trengo Integration

Create Trengo ticket for new Pipedrive deal

Pipedrive is a great tool for managing customer relationships. However, when an deal is created in Pipedrive, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Trengo whenever an deal is created in Pipedrive. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Pipedrive + Trengo Integration

Create Trengo ticket for new Pipedrive person

If you're using Pipedrive to send your marketing emails, you can also use it to create and manage ticket for Trengo. person created in Pipedrive will automatically be created as ticket in Trengo, so you can easily keep track of all Trengo requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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  • 1of1
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Pipedrive + Trengo flow

Bring contact updates, campaign lists, and checkout records into your pipeline. Pick a combination and activate it in one click.

Pipedrive
Trengo
+
ShopifyShopify (8)
+
MailchimpMailchimp (8)
+
SlackSlack (8)
+
CalendlyCalendly (8)
+
TypeformTypeform (8)
+
QuickBooks OnlineQuickBooks Online (8)
S
P
T
Create a Pipedrive deal for every new Shopify order, and open a corresponding ticket in Trengo.
New Shopify orders appear in Pipedrive as active deals while Trengo opens a customer support ticket instantly.
S
P
T
Add every new Shopify customer as a person in Pipedrive, and create a contact in Trengo.
Shopify customer profiles update Pipedrive person records and create matching contacts in Trengo automatically.
S
P
T
When a Shopify order is fulfilled, update the matching deal in Pipedrive, and close the ticket in Trengo.
Order fulfillments update your Pipedrive deal stage and automatically resolve the corresponding support ticket in Trengo.
S
P
T
Create a Pipedrive activity for every refunded Shopify order, and add a comment on the ticket in Trengo.
Refund events generate follow-up activities in Pipedrive and log critical notes directly onto Trengo support tickets.
S
P
T
If a Shopify order value exceeds $500, create a high-priority deal in Pipedrive and assign a ticket in Trengo.
High-value Shopify orders trigger priority Pipedrive deals and route dedicated support tickets in Trengo.
S
P
T
When a Shopify subscription renews, update the organization in Pipedrive, and reopen a ticket in Trengo.
Subscription renewals update Pipedrive organization records and reactivate support threads in Trengo for check-ins.
S
C
P
T
Use ChatGPT to summarise every Shopify product review, create a note in Pipedrive, and send a message in Trengo.
AI summarises new Shopify reviews before logging insights in Pipedrive and notifying teams via Trengo messaging.
S
P
T
Q
Turn every paid Shopify order into a Pipedrive deal, create a ticket in Trengo, and log the invoice in QuickBooks Online.
Paid Shopify orders generate Pipedrive deals, open Trengo tickets, and create accounting records in QuickBooks Online.

Supported triggers and actions for Pipedrive and Trengo

Mix and match to build the exact automation you need

Pipedrive
Pipedrive Triggers & Actions
Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
Try it →
Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
Try it →
Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
Try it →
Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
Try it →
Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
Try it →
Activity matches filter in Pipedrive
Try it →
Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
Try it →
Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
Try it →
Deal matches filter in Pipedrive
Try it →
Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
Try it →
Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
Try it →
Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
Try it →
Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
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Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
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Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
Try it →
Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
Try it →
Organization matches filter in Pipedrive
Try it →
Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
Try it →
Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
Try it →
Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
Try it →
Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
Try it →
Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
Try it →
Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
Try it →
Create activity in Pipedrive
Generates a new activity or task
Try it →
Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
Try it →
Create deal in Pipedrive
Generates a new deal
Try it →
Update deal in Pipedrive
Updates deal information based on new criteria or changes
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Search deal in Pipedrive
Searches for a deal
Try it →
Get deal by id in Pipedrive
Retrieves a deal by its id
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Convert deal to lead in Pipedrive
Converts a deal into a lead
Try it →
Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
Try it →
Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
Try it →
Create lead in Pipedrive
Generates new leads for potential customers
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Convert lead to deal in Pipedrive
Converts a lead into a deal
Try it →
Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
Try it →
Search lead in Pipedrive
Searches for a lead
Try it →
Delete deal in Pipedrive
Deletes a deal
Try it →
Create organization in Pipedrive
Generates a new organization
Try it →
Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
Try it →
Get organization by id in Pipedrive
Retrieves details of an organization using ID
Try it →
Delete organization in Pipedrive
Deletes an organization
Try it →
Create person in Pipedrive
Generates a new person
Try it →
Update person in Pipedrive
Updates the information of a person
Try it →
Search person in Pipedrive
Retrieves information about a person
Try it →
Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
Try it →
Create product in Pipedrive
Generates and launch new products
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Update product in Pipedrive
Updates product information
Try it →
Search product in Pipedrive
Searches for a product
Try it →
Get product by id in Pipedrive
Retrieves product information using its id
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Get product variations in Pipedrive
Retrieves variations of a product
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Delete product in Pipedrive
Deletes a product
Try it →
Add follower in Pipedrive
Increase your follower count
Try it →
Create note in Pipedrive
Creates a new note in the particular format
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Update note in Pipedrive
Updates a note with new information
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Search note in Pipedrive
Searches for a note
Try it →
Attach file in Pipedrive
Uploads and save the selected file to a task
Try it →
Get user by id in Pipedrive
Retrieves user information using their id
Try it →
Search user by email in Pipedrive
Searches for a user using email address
Try it →
Search user by name in Pipedrive
Searches for a user using the name
Try it →
Trengo
Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it →
Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it →
Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it →
Instant
Phone call is missed in Trengo
Triggers the automation when a phone call is missed
Try it →
Instant
Phone call is ended in Trengo
Triggers the automation when a phone call is ended
Try it →
Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it →
Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it →
Instant
Ticket is closed in Trengo
Triggers the automation when a ticket is closed
Try it →
Instant
Ticket is reopened in Trengo
Triggers the automation when a ticket is reopened
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Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it →
Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it →
Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
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Add comment on ticket in Trengo
Sends a message to a ticket
Try it →
Send a message in Trengo
Sends a message to a recipient
Try it →
Send a WhatsApp message template in Trengo
Sends a whatsapp message template
Try it →
Send message to ticket in Trengo
Sends a message to a ticket
Try it →
Send media message to ticket in Trengo
Sends a media message to a ticket
Try it →
Create a ticket in Trengo
Generates a new ticket
Try it →
Reopen a ticket in Trengo
Reopens a ticket
Try it →
Attach a label in Trengo
Assigns a label to a item
Try it →
Assign a ticket in Trengo
Assigns tickets to team members based on predefined criteria
Try it →
Close ticket in Trengo
Close support tickets based on particular criteria
Try it →
Mark ticket as spam in Trengo
Flag ticket as spam
Try it →
Unmark ticket as spam in Trengo
Unmarks a ticket as spam
Try it →
Mark a ticket as favorite in Trengo
Save important tickets for quick access
Try it →
Unmark a ticket as favorite in Trengo
Unmarks a ticket as a favorite
Try it →
Create a user in Trengo
Creates a new user account
Try it →
Log a phone call in Trengo
Record and save phone call logs
Try it →
Create contact in Trengo
Creates a new contact
Try it →
Search contact in Trengo
Searches for a contact
Try it →
Get contact by ID in Trengo
Retrieves a contact using their id
Try it →
Update contact in Trengo
Updates an existing contact
Try it →
Delete contact in Trengo
Deletes a contact
Try it →

What can you automate with Pipedrive + Trengo?

Sync your CRM pipelines and customer communication platforms to eliminate manual data entry and keep every team aligned.

What you can automate?
🎫
Create Trengo tickets automatically from new Pipedrive deals
Trigger support tickets in Trengo the moment a new deal or person is created in Pipedrive. Eliminate manual handoffs between sales and customer service teams.
📋
Capture complete deal and message details across both platforms
Map all submitted fields, contact notes, and deal properties between Pipedrive and Trengo. Ensure your databases contain rich, complete customer context.
🔔
Notify your support team immediately when a high-value deal is created
Send instant team alerts in Trengo or Slack whenever major deals or priority accounts enter your Pipedrive pipeline.
🔀
Route conversations differently based on deal value or ticket labels
Branch your automation logic to handle VIP clients, enterprise accounts, or support tiers with customized actions in both apps.
🔄
Update deal stages and ticket statuses as customer interactions progress
Keep Pipedrive deals and Trengo support tickets perfectly synchronized as customer conversations evolve and milestones are reached.
👤
Upsert customer contacts and organization records without creating duplicates
Search existing databases before creating records, updating Pipedrive persons and Trengo contacts cleanly every single time.
Close tickets automatically when Pipedrive deals reach closed won or lost
Resolve active support threads in Trengo the moment Pipedrive deal stages update to closed, keeping your helpdesk queue clean.
🔗
Send Slack alerts or log QuickBooks invoices when deals and tickets update
Extend your core Pipedrive and Trengo workflows to include Slack notifications, accounting software, and email marketing tools.
And much more...

Who is Pipedrive + Trengo integration for?

Sales representatives, support agents, and team managers use this integration to keep customer conversations and CRM pipelines perfectly aligned without manual data entry.

Sales Managers
Sales Managers
Support Leads
Support Leads
Account Managers
Account Managers
Customer Support Teams
Customer Support Teams
Sales Development Reps
Sales Development Reps
Operations Specialists
Operations Specialists
📊
Sales Managers
You're tracking deal pipelines in Pipedrive while support handles chats in Trengo, but your reports only update when someone manually matches records, so the metrics you review are always outdated — with this integration, every interaction and deal stays synchronised in real time.
Support Leads
You manage inbound customer tickets in Trengo while sales updates deals in Pipedrive, but response times slip when tickets sit unlinked from active deals, so urgent requests are noticed too late — this integration means every support ticket instantly reflects the correct CRM deal status.
🤝
Account Managers
You coordinate client communications across Trengo and Pipedrive, but updating project histories by hand leads to missing interaction records, so stakeholders review incomplete project records — automating both apps means every communication is logged accurately against the right client profile.
📥
Customer Support Teams
You handle high volumes of customer messages in Trengo and update deal stages in Pipedrive, but manual data entry cannot keep pace with incoming request volume, so customer records fall behind — connecting these apps means every conversation updates your pipeline automatically.
🎯
Sales Development Reps
You qualify inbound leads in Trengo before creating deals in Pipedrive, but handoffs between chat logs and CRM pipelines get delayed, so prospects wait too long for follow-up — automating both apps means qualified leads instantly generate active deals.
🗂️
Operations Specialists
You audit customer history across Pipedrive and Trengo, but manual logging creates inconsistent customer timelines, so your database ends up full of audit gaps — this integration means every deal and ticket forms an unbroken customer history.
Our team

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Why choose Integrately to automate Pipedrive + Trengo

Build and manage your Pipedrive + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Pipedrive + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Pipedrive to Trengo?
Frequently Asked Questions
You can connect Pipedrive to Trengo in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation. It links Pipedrive, Trengo, and popular tools like Slack, Shopify, and Mailchimp without coding.
Can I automatically create a Trengo ticket when a Pipedrive deal is created?
Frequently Asked Questions
Can I connect Pipedrive, Trengo, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Pipedrive and Trengo?
Frequently Asked Questions
How do Pipedrive deals and fields map to Trengo tickets?
Frequently Asked Questions
Can I update Trengo contacts when Pipedrive persons change?
Frequently Asked Questions
Do I need coding skills to set up this integration?
Frequently Asked Questions
Is the Pipedrive and Trengo integration free?
Frequently Asked Questions
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