Recurly + Zendesk Integration

Integrate Recurly to Zendesk in one click, or tell Integrately AI how you want each subscription handled. Track customer accounts, update support tickets, sync contact details, and manage billing issues automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Recurly
    Subscription is created in Recurly Instant
  • Recurly
    Invoice is created in Recurly Instant
  • Recurly
    Transaction is made in Recurly
  • Recurly
    Account is created in Recurly
  • Recurly
    Subscription is expired in Recurly Instant
  • Recurly
    Subscription is canceled in Recurly Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Recurly
    Create contact in Recurly
  • Recurly
    Update contact in Recurly
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Recurly + Zendesk Integration

Create support tickets from new subscriptions, update customer records, sync billing details, and manage account statuses, all in just one click.

Most popular automationsmost-popular-automations
Recurly + Zendesk Integration

Create Zendesk ticket for new Recurly account

If you're using Recurly to send your marketing emails, you can also use it to create and manage ticket for Zendesk. account created in Recurly will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Recurly Integration

Create Recurly account for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Recurly integration. It will automatically create a Recurly account for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Recurly accounts for every Zendesk ticket is a great place to start.
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Connect more apps to your Recurly + Zendesk flow

Connect billing events and support tickets to your CRM, messaging apps, and project boards. Pick a combination and activate it in one click.

Recurly
Zendesk
+
StripeStripe (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
GmailGmail (4)
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (4)
R
S
Z
When a subscription is created in Recurly, create a customer in Stripe and open a ticket in Zendesk.
New Recurly subscriptions immediately register a customer in Stripe and create a matching support ticket in Zendesk, eliminating manual entry.
R
S
Z
When a Recurly invoice is created, update the payment record in Stripe and add a comment to the Zendesk ticket.
New invoices in Recurly automatically update payment records in Stripe and add detailed comments to active Zendesk tickets.
R
S
Z
When a transaction is made in Recurly, charge the customer in Stripe and update their user profile in Zendesk.
Every Recurly transaction processes a charge in Stripe and updates the corresponding user profile in Zendesk instantly.
R
S
Z
When a Recurly subscription is canceled, update the subscription status in Stripe and solve the ticket in Zendesk.
Canceled Recurly subscriptions update customer status in Stripe and resolve open Zendesk tickets automatically.

Supported triggers and actions for Recurly and Zendesk

Mix and match to build the exact automation you need

Recurly
Recurly Triggers & Actions
Instant
Subscription is created in Recurly
Triggers the automation when a new subscription is created
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Instant
Invoice is created in Recurly
Triggers the automation when any invoice is added or modified
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Transaction is made in Recurly
Triggers the automation when a new transaction occurs
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Account is created in Recurly
Triggers the automation when a new account is created
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Instant
Subscription is expired in Recurly
Triggers the automation when a subscription is expired
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Instant
Subscription is canceled in Recurly
Triggers the automation when a subscription is canceled
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Create contact in Recurly
Adds a new contact to the database
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Update contact in Recurly
Updates contact information with new details
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Recurly + Zendesk?

Streamline your subscription management and customer support by connecting every billing event directly to your helpdesk.

What you can automate?
🔄
Sync subscriptions to support tickets
Automatically generate a new Zendesk support ticket the moment a subscription is created in Recurly, ensuring your agents can onboard new clients without delay.
📋
Capture every invoice detail
Map all invoice attributes from Recurly directly into Zendesk ticket comments and user profiles, keeping your support staff fully informed on billing status.
🔔
Alert support teams instantly
Trigger instant notifications and ticket assignments whenever a transaction is made or a subscription status changes in Recurly.
🔀
Route tickets based on subscription tier
Apply custom tags and assign high-priority Zendesk tickets automatically when enterprise subscriptions are created in Recurly.
🔄
Keep user records up to date
Automatically update Zendesk user and organization details whenever customer information or account parameters change in Recurly.
🔍
Search and update existing profiles
Look up existing users and organizations in Zendesk before creating records, preventing duplicate entries and keeping contact history clean.
Handle cancellations and expirations
Automatically solve tickets and update customer organizations when subscriptions expire or cancel in Recurly, keeping your active queue accurate.
🌐
Extend flows to your favorite tools
Connect your Recurly and Zendesk automation to Slack, HubSpot, or Gmail to notify teams and sync customer records across your entire tech stack.
And much more...

Who is Recurly + Zendesk integration for?

Subscription and support teams spend hours matching billing events to customer tickets, but this integration bridges the gap to keep customer profiles and support records perfectly aligned.

Revenue Operations Managers
Revenue Operations Managers
Customer Success Leads
Customer Success Leads
Account Executives
Account Executives
Support Team Leads
Support Team Leads
Billing Specialists
Billing Specialists
Operations Analysts
Operations Analysts
📈
Revenue Operations Managers
You report on subscription metrics and billing health every week, but your dashboard only updates when someone manually exports records, so the numbers you present are always outdated — this integration means every new subscription lands in your helpdesk instantly and your data stays current.
Customer Success Leads
You need to act fast when billing failures occur, and you find out too late after customers complain, leaving your team scrambling to fix accounts — with this integration, every failed transaction triggers an immediate support ticket so you can resolve issues proactively.
🤝
Account Executives
You answer to enterprise clients who expect their subscription changes to be reflected in support queues immediately, but manual handoffs cause frustrating delays — automating both apps means ticket updates and subscription statuses stay perfectly synchronized for every client.
📊
Support Team Leads
The volume of billing inquiries is too high for anyone to keep up by hand, leading to missed tickets and frustrated subscribers waiting for help — connecting these apps means every billing event creates a structured support ticket automatically.
🔄
Billing Specialists
You manage invoices and depend on support agents to hand over customer feedback, but important details get lost in translation between platforms — this integration means billing events and support notes merge into a single seamless workflow.
📝
Operations Analysts
You need a reliable history of customer lifecycle events and keep finding gaps between payment gateways and support logs, making audits difficult — automating both apps means every subscription creation and cancellation is recorded without exceptions.
Our team

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Why choose Integrately to automate Recurly + Zendesk

Build and manage your Recurly + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Recurly + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Recurly to Zendesk?
Frequently Asked Questions
You can connect Recurly and Zendesk in 1 click using ready-made templates or ask Integrately AI to build your automation. You can also connect Stripe, Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Zendesk tickets from new Recurly subscriptions?
Frequently Asked Questions
Can I connect Recurly, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Recurly and Zendesk?
Frequently Asked Questions
How does Recurly handle subscription data in automations?
Frequently Asked Questions
How does Zendesk receive updates from Recurly?
Frequently Asked Questions
Do I need coding skills to integrate Recurly and Zendesk?
Frequently Asked Questions
Is the Recurly and Zendesk integration free?
Frequently Asked Questions
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