Reply + Userback Integration

Integrate Reply to Userback in one click, or tell Integrately AI how you want each feedback handled. Collect user feedback, create or update contacts, push prospects to campaigns, and track outreach automatically.

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1.
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
  • Userback
    Feedback is collected in Userback Instant
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2.
  • Reply
    Create a person and push to campaign in Reply
  • Reply
    Create or Update Contact in Reply
  • Reply
    Search contact by email in Reply
  • Reply
    Search contact status in campaign in Reply
  • Reply
    Remove a contact from campaign in Reply
  • Reply
    Mark as finished in Reply
  • Reply
    Mark as replied in Reply

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Ready Workflows Ready Workflows for Reply + Userback Integration

Capture user feedback, create or update contacts in Reply, push prospects into campaigns, and track engagement, all in just one click.

Most popular automationsmost-popular-automations
Userback + Reply Integration

Create Reply contact for new Userback feedback

Automatically creating Reply contact for new Userback feedback can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Reply contact can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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Connect more apps to your Reply + Userback flow

Send feedback data to your CRM, notify your product team, and log details in spreadsheets for review. Pick a combination and activate it in one click.

Reply
Userback
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SalesforceSalesforce (3)
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HubspotHubspot (3)
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PipedrivePipedrive (3)
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SlackSlack (3)
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Google SheetsGoogle Sheets (3)
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GmailGmail (3)
U
R
S
When feedback is collected in Userback, create or update the contact in Reply, and create a contact in Salesforce
Userback feedback instantly creates a contact in Reply and logs it in Salesforce, eliminating manual data entry.
U
R
S
When feedback is collected in Userback, search contact status in campaign in Reply, and update contact in Salesforce
Check campaign status in Reply and update Salesforce records whenever Userback feedback arrives.
U
R
S
When feedback is collected in Userback, create a person and push to campaign in Reply, and create a task in Salesforce
Push feedback contacts into Reply campaigns and open follow-up tasks in Salesforce automatically.

Supported triggers and actions for Reply and Userback

Mix and match to build the exact automation you need

Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
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Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
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No action is available

What can you automate with Reply + Userback?

Turn product feedback into immediate sales outreach and keep all contact data synchronized across your entire team.

What you can automate?
🔄
Turn user feedback into active outreach contacts
Capture user feedback in Userback and automatically create or update the corresponding contact in Reply to streamline your outreach.
📝
Capture every detail from user feedback
Map all submitted feedback fields into Reply contacts and campaigns instead of losing context, ensuring your outreach is fully personalized.
🔔
Alert your team instantly when feedback arrives
Notify sales reps or product managers the moment feedback is collected in Userback so immediate follow-up can begin.
🔀
Route feedback based on submitted content
Send high-priority feedback directly into targeted Reply campaigns while routing general feedback to standard workflows.
🔄
Keep contact statuses synchronized
Update Reply contact details and campaign statuses automatically as user feedback and engagement evolve over time.
🛡️
Prevent duplicate contacts in your outreach
Search and update existing contacts in Reply when new feedback is received, maintaining clean and organized outreach lists.
⏱️
Manage prospect progression in sequences
Remove contacts from Reply campaigns or mark them as finished once feedback and follow-ups are successfully resolved.
📊
Sync feedback data to your Google Sheets
Push Userback feedback and Reply contact details into Google Sheets automatically for comprehensive reporting and team review.
And much more...

Who is Reply + Userback integration for?

Product managers, sales teams, and customer success leaders who need to turn user feedback into actionable outreach and streamlined prospect engagement benefit immediately.

Product Managers
Product Managers
Customer Success Leads
Customer Success Leads
Account Executives
Account Executives
Sales Operations
Sales Operations
Product Support Teams
Product Support Teams
Customer Research Analysts
Customer Research Analysts
📈
Product Managers
You report on user feedback metrics and decide product roadmaps from them, but the data is always delayed because feedback sits in silos away from outreach tools — this integration means every piece of feedback is instantly available so your reports stay accurate.
⚡
Customer Success Leads
You need to act fast when critical feedback arrives, but you find out too late because outreach lists are updated manually — automating both apps means every Userback submission instantly triggers a Reply action to engage the user.
🤝
Account Executives
You answer to clients or stakeholders who want to see proactive communication after feedback, but manual handoffs cause delays — connecting these apps means feedback details flow directly into Reply campaigns without manual data entry.
🚀
Sales Operations
The volume of feedback and outreach is too high for anyone to keep up by hand, leading to missed contacts and stale lists — with this integration, contacts are automatically created and pushed to campaigns the moment feedback is collected.
🎯
Product Support Teams
You own the outreach follow-up and depend on product feedback to reach out, but pipeline handoffs break down — this integration means Userback feedback directly creates or updates contacts in Reply for immediate outreach.
📋
Customer Research Analysts
You need a reliable history of user feedback paired with outreach engagement, but you keep finding gaps in your records — automating both apps means every feedback entry is logged and tracked across your sales workflows.
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Why choose Integrately to automate Reply + Userback

Build and manage your Reply + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Reply + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Reply to Userback?
Frequently Asked Questions
You can connect Reply to Userback in 1 click using ready workflows on Integrately, or use Integrately AI to set up custom logic alongside Salesforce, Hubspot, Pipedrive, Slack, Google Sheets, and Gmail.
Can I automatically sync user feedback from Userback to my Reply outreach campaigns?
Frequently Asked Questions
Can I connect Reply, Userback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Reply and Userback?
Frequently Asked Questions
How do contact updates work when new feedback is collected in Userback?
Frequently Asked Questions
Can Userback automatically trigger outreach sequences in Reply?
Frequently Asked Questions
Do I need coding skills to automate Reply and Userback?
Frequently Asked Questions
Is the Reply and Userback integration free?
Frequently Asked Questions
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You Can Also Connect Reply or Userback With 1500+ Other Apps

Reply
Popular Reply Integrations
Connect Reply to CRM, email, and messaging platforms to manage and follow up on your sales outreach.
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Userback
Popular Userback Integrations
Sync Userback with project management, support, and analytics tools to keep feedback working across your product stack.
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