Reply + Zammad Integration

Integrate Reply to Zammad in one click, or tell Integrately AI how you want each contact handled. Create tickets, update user profiles, notify your support team, and log customer requests automatically.

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1.
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
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2.
  • Reply
    Create a person and push to campaign in Reply
  • Reply
    Create or Update Contact in Reply
  • Reply
    Search contact by email in Reply
  • Reply
    Search contact status in campaign in Reply
  • Reply
    Remove a contact from campaign in Reply
  • Reply
    Mark as finished in Reply
  • Reply
    Mark as replied in Reply
  • Zammad
    Create ticket in Zammad
  • Zammad
    Update ticket in Zammad
  • Zammad
    Search ticket in Zammad
  • Zammad
    Delete ticket in Zammad
  • Zammad
    Create user in Zammad
  • Zammad
    Search user in Zammad
  • Zammad
    Create organization in Zammad
  • Zammad
    Delete organization in Zammad
  • Zammad
    Search organisation in Zammad
  • Zammad
    Send email in Zammad

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Ready Workflows Ready Workflows for Reply + Zammad Integration

Create support tickets, update contact details, notify your team, and track outreach requests, all in just one click.

Most popular automationmost-popular-automations
Reply + Zammad Integration

Create Zammad ticket for new Reply contact

If you're using Reply to send your marketing emails, you can also use it to create and manage ticket for Zammad. contact created in Reply will automatically be created as ticket in Zammad, so you can easily keep track of all Zammad requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Connect more apps to your Reply + Zammad flow

Sync your outreach and support data with external CRMs, calendars, spreadsheets, and messaging channels. Pick a combination and activate it in one click.

Reply
Zammad
+
HubspotHubspot (4)
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SalesforceSalesforce (4)
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SlackSlack (4)
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GmailGmail (4)
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Google SheetsGoogle Sheets (4)
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CalendlyCalendly (4)
R
Z
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Add every new Reply contact to Zammad as a ticket, and create a matching contact in HubSpot
New Reply contacts create support tickets in Zammad and log new records in HubSpot instantly, eliminating manual data entry.
R
Z
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When a prospect replies to an email in Reply, update the Zammad ticket and update the contact in HubSpot
Prospect replies in Reply update existing Zammad tickets and refresh contact details in HubSpot automatically.
R
Z
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When a prospect finishes the sequence in Reply, search for the ticket in Zammad and create a deal in HubSpot
Completed sequences in Reply trigger ticket searches in Zammad and create new deals in HubSpot.
R
Z
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If a person opts out in Reply, update the user in Zammad and update the contact status in HubSpot
Opt-outs in Reply automatically update user records in Zammad and adjust contact statuses in HubSpot.

Supported triggers and actions for Reply and Zammad

Mix and match to build the exact automation you need

Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
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Zammad
Zammad Triggers & Actions
No trigger is available
Create ticket in Zammad
Generates a new ticket
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Update ticket in Zammad
Updates ticket information
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Search ticket in Zammad
Searches for a ticket
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Delete ticket in Zammad
Removes a ticket from the system
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Create user in Zammad
Generates a new user account
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Search user in Zammad
Searches for a user
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Create organization in Zammad
Generates a new invoice
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Delete organization in Zammad
Removes an organization from the system
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Search organisation in Zammad
Finds and retrieves information about a organization
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Send email in Zammad
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What can you automate with Reply + Zammad?

Streamline your sales outreach and helpdesk support with automated workflows connecting Reply and Zammad.

What you can automate?
🎫
Create Zammad tickets from new Reply contacts automatically
Every time a new contact is created in Reply, an automated ticket is generated in Zammad. Eliminate manual copying and ensure every outreach contact is logged in your helpdesk immediately.
📋
Capture every submitted field and contact attribute
Map all available contact details and custom fields from Reply directly into Zammad ticket attributes. Your helpdesk records retain complete prospect information for better support context.
🔔
Notify your support team as soon as a reply arrives
When a prospect replies to an email in Reply, instantly update the Zammad ticket and notify your team. Never miss an incoming response from a warm prospect.
🔀
Route records based on prospect engagement and replies
Perform different actions depending on whether a prospect replies, opens an email, or finishes a sequence. Direct engaged leads to priority support queues effortlessly.
🔄
Keep Zammad user profiles up to date as contacts change
Whenever contact details or statuses are updated in Reply, automatically refresh the corresponding user records and tickets in Zammad without manual searching.
🔍
Search and update existing contacts instead of creating duplicates
Check for existing user records and tickets in Zammad before creating new entries. Keep your helpdesk database clean and free of duplicate profiles.
🛑
Manage sequence completions and opt-out requests instantly
When a person opts out or finishes a sequence in Reply, automatically update ticket statuses, remove active tasks, or adjust user profiles in Zammad.
🌐
Extend your workflow to connected third-party apps
Combine Reply and Zammad with tools like Slack or Google Sheets to post team alerts, log records, and trigger multi-step business processes in one click.
And much more...

Who is Reply + Zammad integration for?

Sales and support teams managing outreach campaigns and customer tickets need reliable data flow between Reply and Zammad to eliminate manual entry errors.

Sales operations managers
Sales operations managers
Customer support leads
Customer support leads
Account managers
Account managers
Outbound sales reps
Outbound sales reps
Helpdesk coordinators
Helpdesk coordinators
Customer success specialists
Customer success specialists
📈
Sales operations managers
You're reviewing campaign metrics across platforms but your ticketing reports only update when someone manually exports outreach contacts, so the response counts you're analyzing are always a few hours behind — with this integration, every new contact lands in Zammad instantly and your reporting stays current.
⚡
Customer support leads
You need to act fast when prospects reply to sales outreach, but notification delays leave support teams scrambling to catch up — automating both apps means every prospect reply updates Zammad tickets instantly so your support agents can respond without hesitation.
🤝
Account managers
You answer to clients who want to see real-time progress on outreach campaigns and support tickets, but fragmented tool data makes status updates tedious — connecting these apps means client records and ticket statuses stay perfectly aligned across your helpdesk and sales stack.
🔄
Outbound sales reps
The volume of new leads from your email sequences is too high for anyone to keep up by hand, leading to missed support tickets and lost deals — this integration means every contact created in Reply populates Zammad tickets automatically without manual intervention.
🎯
Helpdesk coordinators
You own the customer onboarding step and depend on sales outreach data to hand over context, but missing records create communication gaps — with this integration, outreach contact details flow directly into Zammad users and tickets so support agents start with full context.
🗂️
Customer success specialists
You need a reliable history of prospect interactions across campaigns and support tickets, but manual logging leaves frustrating gaps in customer profiles — automating both apps means every interaction from Reply is captured in Zammad for complete historical tracking.
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Why choose Integrately to automate Reply + Zammad

Build and manage your Reply + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Reply + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Reply to Zammad?
Frequently Asked Questions
You can connect Reply to Zammad in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields. It supports tools like Slack, Gmail, and Google Sheets.
How do I create Zammad tickets from Reply contacts automatically?
Frequently Asked Questions
Can I connect Reply, Zammad, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Reply and Zammad?
Frequently Asked Questions
How does Reply handle new contact creation in this integration?
Frequently Asked Questions
How does Zammad process incoming ticket creation requests?
Frequently Asked Questions
Can I set up this automation without writing any code?
Frequently Asked Questions
Is the Reply and Zammad integration free?
Frequently Asked Questions
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Didn't find the answer you were looking for?
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Want to automate something else in your workflow?

You Can Also Connect Reply or Zammad With 1500+ Other Apps

Reply
Popular Reply Integrations
Connect Reply with CRMs, email tools, and messaging platforms to manage and follow up on your sales outreach.
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Zammad
Popular Zammad Integrations
Sync Zammad with helpdesk, ticketing, and customer communication tools to keep support operations running smoothly.
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