Salesforce Marketing Cloud + RingCentral Integration

Integrate RingCentral to Salesforce Marketing Cloud in one click, or tell Integrately AI how you want each contact handled. Create subscribers, insert data extension records, validate email addresses, and send transactional emails automatically.

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1.
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
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2.
  • Salesforce Marketing Cloud
    Insert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Upsert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Sends transactional email using TriggerSend in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Create subscriber in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Validate email address in Salesforce Marketing Cloud
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

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Ready Workflows Ready Workflows for RingCentral + Salesforce Marketing Cloud Integration

Capture calls, create subscribers, insert data extension records, validate email addresses, and send transactional emails, all in just one click.

Most popular automationmost-popular-automations
RingCentral + Salesforce Marketing Cloud Integration

Send email from Salesforce Marketing Cloud for new message received in RingCentral

There are many reasons why you would want to send an email in Salesforce Marketing Cloud when a text message is received in RingCentral.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your RingCentral + Salesforce Marketing Cloud flow

Log communication data to CRMs, schedule follow-ups, update spreadsheets, and notify your team on messaging apps. Pick a combination and activate it in one click.

Salesforce Marketing Cloud
RingCentral
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SalesforceSalesforce (4)
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CalendlyCalendly (3)
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ZoomZoom (3)
+
Google SheetsGoogle Sheets (3)
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SlackSlack (3)
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AsanaAsana (3)
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Create a Salesforce contact and a Salesforce Marketing Cloud subscriber when a call is recorded in RingCentral
Every recorded RingCentral call instantly updates Salesforce and creates a Salesforce Marketing Cloud subscriber, eliminating manual data entry.
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S
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When an SMS is received in RingCentral, create a Salesforce lead and insert a data extension record in Salesforce Marketing Cloud
Incoming text messages in RingCentral automatically create leads in Salesforce and add records in Salesforce Marketing Cloud.
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S
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When a voicemail is received in RingCentral, update the Salesforce task and upsert a subscriber in Salesforce Marketing Cloud
Voicemail alerts in RingCentral update Salesforce tasks and upsert subscriber records in Salesforce Marketing Cloud instantly.
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Use Claude to evaluate RingCentral call transcripts, update Salesforce records, and send transactional emails in Salesforce Marketing Cloud
Claude analyses RingCentral call notes to update Salesforce accounts and trigger Salesforce Marketing Cloud transactional emails.

Supported triggers and actions for Salesforce Marketing Cloud and RingCentral

Mix and match to build the exact automation you need

Salesforce Marketing Cloud
Salesforce Marketing Cloud Triggers & Actions
No trigger is available
Insert data extension record in Salesforce Marketing Cloud
Adds a new record to a data extension within a particular system
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Upsert data extension record in Salesforce Marketing Cloud
Updates or inserts a record into a data extension to ensure that it's up-to-date
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Sends transactional email using TriggerSend in Salesforce Marketing Cloud
Sends a transactional email using triggersend
Try it →
Create subscriber in Salesforce Marketing Cloud
Adds new users to the subscription list
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Validate email address in Salesforce Marketing Cloud
Confirm the validity of an email address
Try it →
RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
Try it →
Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
Try it →
Search User in RingCentral
Searches for a user
Try it →

What can you automate with RingCentral + Salesforce Marketing Cloud?

Streamline your communication data workflows and keep your marketing platform synchronized with every call, SMS, and voicemail.

What you can automate?
📞
Capture call recordings as subscribers instantly
Turn every completed phone call in RingCentral into a new subscriber or data extension record in Salesforce Marketing Cloud without manual exports.
💬
Sync incoming SMS conversations to data extensions
Automatically capture text message interactions from RingCentral and insert structured records into Salesforce Marketing Cloud data extensions.
🔔
Trigger instant team notifications on communication events
Alert your sales or support teams the moment a call is missed or a voicemail is received in RingCentral to ensure rapid response.
🔀
Route communications based on submitted criteria
Evaluate incoming SMS or call data to direct records into specific marketing lists and data extensions based on content.
🔄
Keep marketing records updated as interactions evolve
Upsert subscriber details and update existing data extension records whenever follow-up calls or messages occur.
🔍
Avoid duplicate subscriber entries automatically
Check existing database records before creating new subscribers or data extension entries to maintain a clean marketing list.
✉️
Trigger transactional emails upon call completion
Send automated transactional emails using TriggerSend in Salesforce Marketing Cloud immediately after a RingCentral call wraps up.
📋
Extend call workflows into project management tools
Connect RingCentral and Salesforce Marketing Cloud with tools like Asana or Slack to manage follow-up tasks effortlessly.
And much more...

Who is RingCentral + Salesforce Marketing Cloud integration for?

Sales and marketing professionals relying on RingCentral communications to drive campaigns in Salesforce Marketing Cloud require automated synchronization to eliminate manual data entry gaps.

Performance marketers
Performance marketers
Sales development representatives
Sales development representatives
Account managers
Account managers
Customer support leads
Customer support leads
Operations coordinators
Operations coordinators
Marketing operations specialists
Marketing operations specialists
📈
Performance marketers
You're running marketing campaigns driven by phone calls and SMS interactions, but your analytics sheets only update when someone manually exports call logs, so your performance reports are always outdated — automations both apps means every recorded call creates a subscriber instantly and your data stays current.
⚡
Sales development representatives
You need to act fast on incoming prospect calls and missed inquiries, but notification delays leave leads waiting hours for follow-up — connecting these apps means every missed call triggers immediate task creation and your response times drop dramatically.
🤝
Account managers
You answer to clients who expect prompt updates after every phone conversation, but logging call notes by hand causes frequent reporting oversights — integrating these apps means every call recording updates your marketing records and client visibility remains crystal clear.
📊
Customer support leads
The volume of inbound voicemails and support calls is too high for anyone to keep up by hand, leaving critical customer issues buried in phone queues — automating both apps means every voicemail generates tracked data records and nothing slips through the cracks.
🔄
Operations coordinators
You own the next step in the customer journey and depend on communication data to hand over accounts, but manual data transfers create persistent bottlenecks — with this integration, every SMS inquiry creates immediate data extension records and handoffs happen seamlessly.
🗂️
Marketing operations specialists
You need a reliable history of all inbound customer interactions for campaign segmentation, but manual logging results in persistent gaps in your database — connecting these apps means every interaction is captured accurately and your subscriber lists remain complete.
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Why choose Integrately to automate Salesforce Marketing Cloud + RingCentral

Build and manage your Salesforce Marketing Cloud + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Salesforce Marketing Cloud + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect RingCentral to Salesforce Marketing Cloud?
Frequently Asked Questions
You can connect RingCentral to Salesforce Marketing Cloud in 1 click using ready templates on Integrately, or ask Integrately AI to build the integration for you. It takes seconds to link your accounts alongside tools like Google Sheets, Slack, and Salesforce.
Can I automatically create Salesforce Marketing Cloud subscribers from RingCentral call recordings?
Frequently Asked Questions
Can I connect RingCentral, Salesforce Marketing Cloud, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for RingCentral and Salesforce Marketing Cloud?
Frequently Asked Questions
How are RingCentral call and SMS events handled in Salesforce Marketing Cloud?
Frequently Asked Questions
How does Salesforce Marketing Cloud receive data from RingCentral?
Frequently Asked Questions
Do I need coding skills to automate RingCentral and Salesforce Marketing Cloud?
Frequently Asked Questions
Is the RingCentral and Salesforce Marketing Cloud integration free?
Frequently Asked Questions
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Didn't find the answer you were looking for?
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