RingCentral + Zendesk Integration

Integrate RingCentral to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Log call recordings as tickets, update user profiles, notify support agents, and trigger follow-up tasks automatically.

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1.
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for RingCentral + Zendesk Integration

Capture call records, create support tickets, update contact details, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + RingCentral Integration

Send RingCentral message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - RingCentral integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in RingCentral notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic RingCentral messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your RingCentral + Zendesk flow

Log conversations in your CRM, notify your support channels on chat, and keep customer tickets synchronized across your tools. Pick a combination and activate it in one click.

RingCentral
Zendesk
+
SalesforceSalesforce (8)
+
SlackSlack (8)
+
Jira Software CloudJira Software Cloud (8)
+
GmailGmail (8)
+
ShopifyShopify (8)
+
HubSpotHubSpot (8)
R
Z
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Create a Zendesk ticket when a call is recorded in RingCentral, and update the matching contact in Salesforce.
Call records become new Zendesk tickets and update your Salesforce contacts instantly, removing manual data entry.
Z
R
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When a Zendesk ticket is created, send an SMS in RingCentral and log an activity in Salesforce.
New support tickets trigger instant RingCentral SMS notifications and log structured activities in Salesforce.
Z
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When a Zendesk ticket is updated, generate a Ringout Call in RingCentral and update the record in Salesforce.
Ticket updates trigger automated RingCentral calls and update your Salesforce records instantly.
S
Z
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Create a Zendesk ticket for every Salesforce lead, and send an SMS alert in RingCentral.
New Salesforce leads automatically generate Zendesk support tickets and notify agents via RingCentral SMS.
Z
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If a Zendesk ticket is solved, send an SMS in RingCentral and update the deal stage in Salesforce.
Solved tickets trigger client SMS confirmations and update pipeline stages in Salesforce automatically.
S
R
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When a Salesforce account is updated, search user in RingCentral and add a comment to the ticket in Zendesk.
Account changes trigger user lookups in RingCentral and update active Zendesk tickets.
Z
C
S
R
Use Claude to summarize every Zendesk ticket, create a task in Salesforce, and send an SMS in RingCentral.
Claude summarizes new Zendesk tickets, creates follow-up tasks in Salesforce, and sends RingCentral SMS alerts.
S
Z
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Turn every won Salesforce opportunity into a Zendesk ticket, generate a Ringout Call in RingCentral, and update Salesforce.
Won opportunities generate onboarding Zendesk tickets, initiate RingCentral calls, and update Salesforce records.

Supported triggers and actions for RingCentral and Zendesk

Mix and match to build the exact automation you need

RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
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Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
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Search User in RingCentral
Searches for a user
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with RingCentral + Zendesk?

Streamline your customer support and communication workflows by connecting call events directly to your help desk tickets.

What you can automate?
🔄
Sync phone calls to support tickets automatically
Turn every call recorded in RingCentral into a new Zendesk support ticket instantly. Your team maintains complete visibility into customer conversations without manual data entry.
📋
Capture every submitted field and call detail
Map caller phone numbers, timestamps, call durations, and custom ticket fields accurately across both platforms. Your help desk records remain comprehensive and reliable.
🔔
Notify support staff as soon as events happen
Trigger instant SMS confirmations in RingCentral or send team alerts whenever a new Zendesk ticket is created. Response times improve across your entire department.
🔀
Route workflows based on submitted ticket fields
Take different actions depending on ticket priority, category, or customer tier. Urgent issues trigger phone calls while standard requests log routine tickets.
🔄
Keep help desk records updated in real time
Automatically append comments, update user profiles, and modify ticket statuses across RingCentral and Zendesk as conversations evolve.
👤
Search and update instead of creating duplicates
Check existing user and organization records in Zendesk before creating new entries. Your database stays clean and free of duplicate profiles.
✅
Handle later status changes and ticket resolutions
Trigger automated SMS notifications and update CRM records the moment a Zendesk ticket is marked solved or closed by your support agents.
🔗
Extend your workflow to external collaboration tools
Connect your RingCentral and Zendesk core flow with Slack, Salesforce, or Gmail to notify wider teams and keep external stakeholders informed.
And much more...

Who is RingCentral + Zendesk integration for?

Support managers, customer success reps, and IT teams looking to automate communication logs, streamline ticket management, and eliminate manual data entry between platforms.

Performance analysts
Performance analysts
Support team leads
Support team leads
Client success managers
Client success managers
Customer support agents
Customer support agents
IT operations specialists
IT operations specialists
Quality assurance auditors
Quality assurance auditors
📈
Performance analysts
You're reviewing support metrics and call volumes but your reporting dashboard only updates when someone manually exports ticket logs, so the response times you're tracking are always hours behind — with this integration, every new call and ticket lands in your system instantly and your metrics stay current.
⚡
Support team leads
You need to act fast on customer escalations and urgent calls, but you find out about missed conversations too late because phone logs and help desk tickets live in separate silos — automating both apps means every missed call and new ticket triggers instant team alerts so you can respond immediately.
🤝
Client success managers
You answer to key accounts that demand clear progress reports on their support requests, but compiling call recordings and ticket statuses by hand takes hours every week — this integration means every interaction is logged automatically and your client reporting is always up to date.
📥
Customer support agents
The incoming call and ticket volume is too high for anyone to keep up with by hand, leading to delayed follow-ups and frustrated clients — connecting these apps means every call recording and support inquiry generates structured records automatically without manual data entry.
⚙️
IT operations specialists
You own the technical workflow and depend on agents to hand over call data and ticket details correctly, but manual handoffs frequently cause missing information — automating both apps means communication data flows seamlessly between your phone system and help desk.
🔍
Quality assurance auditors
You need a reliable history of customer interactions for compliance reviews, but you keep finding gaps where call notes were never added to support tickets — this integration means every phone recording and ticket update is permanently recorded without exception.
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Why choose Integrately to automate RingCentral + Zendesk

Build and manage your RingCentral + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect RingCentral + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect RingCentral to Zendesk?
Frequently Asked Questions
You can connect RingCentral to Zendesk in 1 click using Integrately. Choose from 20 million+ templates or ask Integrately AI to build your custom automation workflow instantly.
Can I automatically create a Zendesk ticket when a call is recorded in RingCentral?
Frequently Asked Questions
Can I connect RingCentral, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for RingCentral and Zendesk?
Frequently Asked Questions
How does RingCentral data get synchronized with Zendesk?
Frequently Asked Questions
Can I update Zendesk tickets automatically when RingCentral events occur?
Frequently Asked Questions
Do I need coding skills to automate RingCentral and Zendesk?
Frequently Asked Questions
Is the RingCentral and Zendesk integration free?
Frequently Asked Questions
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