SolarWinds Service Desk + Rocket.Chat Integration
Integrate Rocket.Chat to SolarWinds Service Desk in one click, or tell Integrately AI how you want each message handled. Log support requests, alert IT teams, create incidents, and track resolutions automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Message is posted anywhere in Rocket.Chat Instant- Message is posted to channel in Rocket.Chat Instant
- Message is posted to private group in Rocket.Chat Instant
- Channel is created in Rocket.Chat
- Private group is created in Rocket.Chat
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Send channel message in Rocket.Chat
- Send direct message in Rocket.Chat
- Send private group message in Rocket.Chat
- Create channel in Rocket.Chat
- Search Channel in Rocket.Chat
- Create private group in Rocket.Chat
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Rocket.Chat Integration
Capture IT requests, create incidents, log issues, notify technical teams, and track system status, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Rocket.Chat + SolarWinds Service Desk flow
Sync service desk updates to project boards, documentation wikis, and team chats to keep every stakeholder aligned. Pick a combination and activate it in one click.
+
Jira Software Cloud (4)
Jira Software Cloud (4) +
Confluence (4)
Confluence (4) +
Slack (4)
Slack (4) +
Google Drive (4)
Google Drive (4) +
Zoom (4)
Zoom (4) +
GitHub (4)
GitHub (4) R
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When a message is posted to channel in Rocket.Chat, create an incident in SolarWinds Service Desk, and create an issue in Jira Software Cloud
Every Rocket.Chat message instantly generates a SolarWinds Service Desk incident and a tracking issue in Jira Software Cloud without manual copying.
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When an incident is created in SolarWinds Service Desk, notify your team in Rocket.Chat, and update the matching issue in Jira Software Cloud
New SolarWinds Service Desk incidents broadcast alerts to Rocket.Chat and update Jira Software Cloud issues automatically.
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If a SolarWinds Service Desk incident is marked high priority, create a critical Jira Software Cloud issue and alert the urgent channel in Rocket.Chat
High-priority SolarWinds Service Desk incidents trigger urgent Jira Software Cloud issues and notify Rocket.Chat channels instantly.
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When a task is created in SolarWinds Service Desk, log it in Jira Software Cloud and send a direct message in Rocket.Chat
SolarWinds Service Desk tasks automatically populate Jira Software Cloud and notify assignees directly in Rocket.Chat.
Supported triggers and actions for SolarWinds Service Desk and Rocket.Chat
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Rocket.Chat Triggers & Actions
Instant
Message is posted anywhere in Rocket.Chat
Triggers the automation when a new message is posted anywhere
Try it → Instant
Message is posted to channel in Rocket.Chat
Triggers the automation when a new message is posted to a channel
Try it → Instant
Message is posted to private group in Rocket.Chat
Triggers the automation when a new message is posted to a private group
Try it → Private group is created in Rocket.Chat
Triggers the automation when a private group is created
Try it → What can you automate with Rocket.Chat + SolarWinds Service Desk?
Streamline your IT service management by connecting communication channels directly to your service desk workflows.
🔄
Sync chat messages to service desk incidents automatically
Turn everyday team discussions into formal service desk records without manual copying. Every chat message generates an incident instantly.
📋
Capture every submitted field and detail
Map all available chat text and incident parameters directly into your destination records. Your logs retain full context for review.
🔔
Notify the right technical team instantly
Send automated channel alerts and direct messages the moment a new support ticket or problem is created in your workspace.
🔀
Route requests based on submitted priority fields
Send high-priority incidents to emergency response channels while standard requests route to regular queues automatically.
✏️
Keep destination records fully up to date
Automatically update ticket statuses, solution details, and resolution notes across your systems as work progresses.
🛡️
Prevent duplicate records across platforms
Search existing entries before creating new incidents or assets, keeping your database clean and organized.
✅
Handle later status changes and task completions
Trigger follow-up notifications and update tracking logs when incidents reach resolved or closed stages.
🔌
Extend your workflow to Jira Software Cloud
Connect your core automation to Jira Software Cloud to keep engineering teams synchronized with service desk activities.
And much more...
Who is Rocket.Chat + SolarWinds Service Desk integration for?
Connecting these two platforms empowers IT teams, service desks, and communication managers to streamline workflows, resolve tickets faster, and maintain operational transparency.
IT Service Directors
Support Team Leads
Client Success Managers
Service Desk Agents
DevOps Engineers
Operations Auditors
📈
IT Service Directors
You're reviewing operational metrics across multiple systems but your incident tracking reports only update when someone manually exports records, so the resolution times you're evaluating against are always a few hours behind — this integration means every new incident lands in your tracking sheets instantly and your performance data stays current.
⚡
Support Team Leads
You need to act fast when critical system outages occur, and your agents find out too late because chat alerts are disconnected from ticketing tools — automating both apps means every urgent issue broadcasts immediately and your team responds without delay.
🤝
Client Success Managers
You answer to key clients who want to see real-time progress on their reported technical requests, but status updates remain trapped in separate platforms — automating both apps means client tickets sync automatically and stakeholders stay fully informed.
📨
Service Desk Agents
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed requests and frustrated users — connecting these apps means every chat message and incident creates records instantly and your queue stays organized.
⚙️
DevOps Engineers
You own the technical fix but depend on service desk agents upstream to hand over complete incident details — with this integration, every support ticket transfers straight to your engineering boards with full context intact.
📋
Operations Auditors
You need a reliable audit history for compliance reviews but keep finding gaps between chat discussions and formal ticketing logs — automating both apps means every incident and task is recorded accurately across your entire system stack.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + Rocket.Chat
Build and manage your SolarWinds Service Desk + Rocket.Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Rocket.Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect SolarWinds Service Desk + Rocket.Chat Now 
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Frequently Asked Questions
How do I connect Rocket.Chat to SolarWinds Service Desk?
You can connect Rocket.Chat to SolarWinds Service Desk instantly using 1-click workflows on Integrately. Select a ready template or ask Integrately AI to build the automation for you, linking your communication channels with Jira Software Cloud, Confluence, Slack, and 1,500+ other apps.
Can I automatically create SolarWinds Service Desk incidents from Rocket.Chat messages?
Can I connect Rocket.Chat, SolarWinds Service Desk, and Jira Software Cloud?
What is a good Zapier alternative for Rocket.Chat and SolarWinds Service Desk?
How does Rocket.Chat handle message data during automation?
Can I track incidents and tasks in SolarWinds Service Desk automatically?
Do I need coding skills to automate Rocket.Chat and SolarWinds Service Desk?
Is the Rocket.Chat and SolarWinds Service Desk integration free?
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