Rocket.Chat + Twilio Integration

Integrate Rocket.Chat to Twilio in one click, or tell Integrately AI how you want each message handled. Send SMS notifications, manage incoming communications, trigger phone calls, and alert your team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Rocket.Chat
    Message is posted anywhere in Rocket.Chat Instant
  • Rocket.Chat
    Message is posted to channel in Rocket.Chat Instant
  • Rocket.Chat
    Message is posted to private group in Rocket.Chat Instant
  • Rocket.Chat
    Channel is created in Rocket.Chat
  • Rocket.Chat
    Private group is created in Rocket.Chat
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Rocket.Chat
    Send channel message in Rocket.Chat
  • Rocket.Chat
    Send direct message in Rocket.Chat
  • Rocket.Chat
    Send private group message in Rocket.Chat
  • Rocket.Chat
    Create channel in Rocket.Chat
  • Rocket.Chat
    Search Channel in Rocket.Chat
  • Rocket.Chat
    Create private group in Rocket.Chat
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Rocket.Chat + Twilio Integration

Forward channel messages to Twilio, send instant SMS alerts, handle incoming communication logs, and trigger automated follow-up calls, all in just one click.

Most popular automationmost-popular-automations
Rocket.Chat + Twilio Integration

Send sms from Twilio for new message received in Rocket.Chat

There are many reasons why you would want to send an sms in Twilio when a text message is received in Rocket.Chat.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Rocket.Chat + Twilio flow

Send notifications to your support team, log communications in CRMs, and schedule follow-ups across your entire stack. Pick a combination and activate it in one click.

Rocket.Chat
Twilio
+
ZendeskZendesk (4)
+
Jira Software CloudJira Software Cloud (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
ConfluenceConfluence (4)
+
Google CalendarGoogle Calendar (4)
Z
R
T
Post every new Zendesk ticket to Rocket.Chat, and send an SMS alert in Twilio.
New Zendesk tickets notify your team in Rocket.Chat and trigger an SMS alert in Twilio immediately.
R
Z
T
When a message is posted in Rocket.Chat, send an SMS in Twilio and create a Zendesk ticket.
Rocket.Chat messages instantly generate a Zendesk ticket and trigger a Twilio SMS notification.
T
R
Z
When a Twilio SMS is received, post an update in Rocket.Chat and update the Zendesk ticket.
Incoming Twilio SMS updates your Rocket.Chat channel and reflects instantly in Zendesk.
R
C
Z
T
Use Claude to summarise customer feedback from Rocket.Chat, update the Zendesk ticket, and send a Twilio SMS.
AI analyses Rocket.Chat feedback before updating Zendesk and sending a confirmation SMS via Twilio.

Supported triggers and actions for Rocket.Chat and Twilio

Mix and match to build the exact automation you need

Rocket.Chat
Rocket.Chat Triggers & Actions
Instant
Message is posted anywhere in Rocket.Chat
Triggers the automation when a new message is posted anywhere
Try it →
Instant
Message is posted to channel in Rocket.Chat
Triggers the automation when a new message is posted to a channel
Try it →
Instant
Message is posted to private group in Rocket.Chat
Triggers the automation when a new message is posted to a private group
Try it →
Channel is created in Rocket.Chat
Triggers the automation when a new channel is created
Try it →
Private group is created in Rocket.Chat
Triggers the automation when a private group is created
Try it →
Send channel message in Rocket.Chat
Sends a message to a channel
Try it →
Send direct message in Rocket.Chat
Sends a private message to a recipient
Try it →
Send private group message in Rocket.Chat
Sends a private message to a selected group of users
Try it →
Create channel in Rocket.Chat
Creates a new channel
Try it →
Search Channel in Rocket.Chat
Searches for a channel
Try it →
Create private group in Rocket.Chat
Creates a new private group
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Rocket.Chat + Twilio?

Automate message processing, customer communications, and data synchronization between Rocket.Chat and Twilio without manual handoffs.

What you can automate?
💬
Send SMS alerts for channel messages
Trigger an automated SMS in Twilio instantly whenever a new message is posted to a channel in Rocket.Chat, keeping stakeholders informed wherever they are.
📝
Capture every message detail and payload
Map complete message bodies, sender details, and timestamps from Rocket.Chat into Twilio communications instead of just basic text strings.
🔔
Notify the right person instantly
Ensure relevant team members receive immediate SMS or WhatsApp notifications the moment communication events occur in your chat platform.
🔀
Route messages based on submitted fields
Execute different Twilio actions depending on keywords or categories found within Rocket.Chat channel messages, ensuring targeted outreach.
🔄
Keep records updated as statuses change
Reflect call status updates, message delivery receipts, and recording availability across both platforms without manual tracking.
📋
Search and update instead of creating duplicates
Check existing communication records before creating new entries in Twilio or Rocket.Chat, maintaining clean and organized operational logs.
📞
Manage later call and message events
Handle completed calls, finished recordings, and updated transcript events by triggering automated follow-up messages in Rocket.Chat.
🌐
Extend your workflow to third-party apps
Connect Rocket.Chat and Twilio with Zendesk, Slack, or HubSpot to build multi-step communication pipelines that span your entire tech stack.
And much more...

Who is Rocket.Chat + Twilio integration for?

Teams managing team communication and cloud communications rely on this integration to eliminate manual data entry, streamline communications, and ensure reliable tracking across workflows.

Operations Managers
Operations Managers
Support Team Leads
Support Team Leads
Client Liaisons
Client Liaisons
Customer Support Specialists
Customer Support Specialists
Project Coordinators
Project Coordinators
Quality Assurance Officers
Quality Assurance Officers
📈
Operations Managers
You review communication metrics and response times each week, but manual log updates leave your reports sitting on stale data — integrating these apps means every channel message and SMS update flows automatically so your numbers stay current.
⚡
Support Team Leads
You need to act fast when customer issues arrive, but delays in checking chat notifications mean you find out too late — with this integration, every incoming message triggers instant SMS alerts so your team responds without delay.
🤝
Client Liaisons
You answer to clients who expect real-time progress updates on their communication threads, but manual status checks create frustrating bottlenecks — automating both apps means clients receive instant updates as work moves forward.
📊
Customer Support Specialists
The volume of inbound messages and customer texts is simply too high for anyone to keep up by hand, leading to missed inquiries — this integration means every interaction is captured and routed instantly without manual intervention.
⚙️
Project Coordinators
You own the next step in customer onboarding and depend on someone upstream to hand over chat records, but handoff delays stall your progress — connecting these apps means information transfers instantly the moment a channel is created.
🗂️
Quality Assurance Officers
You need a reliable history of all customer interactions, but manual logging keeps leaving frustrating gaps in your audit trails — automating both apps means every message, call, and SMS is recorded accurately and without omissions.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Rocket.Chat + Twilio

Build and manage your Rocket.Chat + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Rocket.Chat + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Rocket.Chat + Twilio Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Rocket.Chat + Twilio Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Rocket.Chat to Twilio?
Frequently Asked Questions
You can connect Rocket.Chat to Twilio using 1-click ready workflows or ask Integrately AI to build the automation for you. Integrate seamlessly with Zendesk, Slack, and 1,500+ other apps.
Can I automatically send an SMS in Twilio when a message is posted in Rocket.Chat?
Frequently Asked Questions
Can I connect Rocket.Chat, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Rocket.Chat and Twilio?
Frequently Asked Questions
How does Rocket.Chat handle channel messages during automation?
Frequently Asked Questions
How does Twilio manage incoming SMS messages in workflows?
Frequently Asked Questions
Do I need coding skills to automate Rocket.Chat and Twilio?
Frequently Asked Questions
Is the Rocket.Chat and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Rocket.Chat or Twilio With 1500+ Other Apps

Rocket.Chat
Popular Rocket.Chat Integrations
Connect Rocket.Chat to messaging platforms, project tools, and notification systems to keep team collaboration synchronized.
See All
Rocket.Chat Integrations arrow right
No popular apps found
Twilio
Popular Twilio Integrations
Sync Twilio with CRMs, marketing tools, and support platforms to manage customer communications across your stack.
See All
Twilio Integrations arrow right
No popular apps found