SendGrid + Twilio Integration

Integrate SendGrid to Twilio in one click, or tell Integrately AI how you want each contact handled. Capture contact details, send targeted emails, log communications, and manage follow-ups automatically.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • SendGrid
    Create or update contact in SendGrid
  • SendGrid
    Send email in SendGrid
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for SendGrid + Twilio Integration

Capture messages, create or update contacts, send emails, and log call records, all in just one click.

Most popular automationmost-popular-automations
Twilio + SendGrid Integration

Send email from SendGrid for new sms received in Twilio

There are many reasons why you would want to send an email in SendGrid when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of sms.

No matter what your reason, setting up email notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your SendGrid + Twilio flow

Streamline your communications and sync data across your entire stack after your core automation runs. Pick a combination and activate it in one click.

SendGrid
Twilio
+
ShopifyShopify (4)
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TypeformTypeform (4)
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HubSpotHubSpot (4)
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SlackSlack (4)
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Google SheetsGoogle Sheets (4)
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GmailGmail (4)
T
S
S
When a message is received in Twilio, create or update a contact in SendGrid and update the customer in Shopify.
Incoming messages in Twilio instantly update your contacts in SendGrid and sync customer details in Shopify without manual entry.
S
S
T
When a Shopify order is created, create or update a contact in SendGrid and send an SMS in Twilio.
New Shopify orders automatically update your contacts in SendGrid and trigger an instant SMS notification in Twilio.
T
S
S
When a call status is changed in Twilio, send an email in SendGrid and update the order in Shopify.
Call status updates in Twilio trigger automated emails in SendGrid and update order statuses in Shopify instantly.
S
C
S
T
Use ChatGPT to summarize every new Shopify order, create or update a contact in SendGrid, and send an SMS in Twilio.
ChatGPT summarizes new Shopify orders before SendGrid updates your contact list and Twilio sends an SMS notification.

Supported triggers and actions for SendGrid and Twilio

Mix and match to build the exact automation you need

SendGrid
SendGrid Triggers & Actions
No trigger is available
Create or update contact in SendGrid
Creates or updates a contact
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Send email in SendGrid
Sends an email to a recipient
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with SendGrid + Twilio?

Streamline your customer communications by connecting Twilio events directly to SendGrid actions without writing code.

What you can automate?
🔄
Sync Twilio events to SendGrid contacts
Automatically create or update a contact in SendGrid whenever a message is received or a call status changes in Twilio. Keep your CRM and email lists perfectly aligned with real-time communication events.
📋
Capture every submitted contact detail
Map incoming message metadata and sender details directly into SendGrid contact records instead of just basic names. Your contact database becomes a much more useful source for targeted email campaigns.
📢
Trigger instant team notifications
Alert your team immediately when new customer communications arrive or call statuses change. Ensure no customer inquiry or support request slips through the cracks.
🔀
Route communications based on message content
Perform different actions depending on the specific data submitted in incoming Twilio messages or call records. Direct urgent inquiries to priority workflows automatically.
🔄
Keep contact records up to date as interactions evolve
Automatically update existing contact profiles in SendGrid as customers interact with your Twilio phone numbers and messaging channels over time.
🛡️
Add or update instead of creating duplicates
Use intelligent upsert operations to create new contact profiles or update existing ones in SendGrid without generating duplicate entries in your database.
⏱️
Handle later status changes and call completions
Trigger automated email follow-ups in SendGrid the moment a call is finished or when call statuses change in Twilio, ensuring timely customer engagement.
🔌
Extend your workflow to Slack
Connect your SendGrid and Twilio automation flow to Slack so your team receives instant channel notifications whenever contact records are updated.
And much more...

Who is SendGrid + Twilio integration for?

Connecting SendGrid and Twilio helps marketers, developers, and support teams eliminate manual data entry, streamline communications, and keep customer engagement workflows running smoothly.

Performance marketers
Performance marketers
Support teams
Support teams
Account managers
Account managers
Operations leads
Operations leads
Sales representatives
Sales representatives
Data analysts
Data analysts
📈
Performance marketers
You're running outreach campaigns across multiple channels but your tracking contact lists only update when someone manually exports records, so your engagement metrics are always a few hours behind — this integration means every interaction updates your database instantly and your data stays current.
⚡
Support teams
You need to respond to customer inquiries immediately, but incoming messages sit unmonitored in communication queues until someone checks manually, leading to delayed follow-ups — with this integration, every incoming message updates records and alerts your team instantly.
🤝
Account managers
You answer to clients who want to see prompt communication records, but pulling logs across email and messaging platforms takes hours of tedious manual copying — automating both apps means your engagement records update automatically and client reporting is always accurate.
📊
Operations leads
The volume of customer messages and email campaigns is too high for anyone to keep up by hand, resulting in missed contacts and fragmented communication histories — connecting these apps means your contact management runs smoothly without manual intervention.
🔄
Sales representatives
You own the outreach follow-up and depend on communication logs to hand over prospect details, but missing records cause delays in the pipeline — automating both apps means every contact and message is synced instantly so you can act without waiting.
🗂️
Data analysts
You need a reliable communication history and keep finding gaps where messages or contact updates were missed during manual entry — this integration means every event is captured accurately and your historical records remain complete.
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Why choose Integrately to automate SendGrid + Twilio

Build and manage your SendGrid + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SendGrid + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect SendGrid to Twilio?
Frequently Asked Questions
You can connect SendGrid to Twilio in 1-click using ready-made workflows on Integrately, or ask Integrately AI to build the integration for you. It takes just minutes to link your accounts and sync data across your stack.
Can I automatically update SendGrid contacts when a message is received in Twilio?
Frequently Asked Questions
Can I connect SendGrid, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SendGrid and Twilio?
Frequently Asked Questions
How does SendGrid handle contact creation and updates in this integration?
Frequently Asked Questions
How does Twilio trigger actions in SendGrid?
Frequently Asked Questions
Do I need coding skills to automate SendGrid and Twilio?
Frequently Asked Questions
Is the SendGrid and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
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