SendGrid + WhatsApp Integration

Integrate SendGrid to WhatsApp in one click, or tell Integrately AI how you want each message handled. Create or update contacts in SendGrid, send confirmation emails, and reply on WhatsApp automatically.

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1.
  • WhatsApp
    Message is received in WhatsApp Instant
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2.
  • SendGrid
    Create or update contact in SendGrid
  • SendGrid
    Send email in SendGrid
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for SendGrid + WhatsApp Integration

Capture messages, create contacts, send emails, notify teams, and manage workflows, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + SendGrid Integration

Send email from SendGrid for new message received in WhatsApp

There are many reasons why you would want to send an email in SendGrid when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your SendGrid + WhatsApp flow

Sync customer interactions with CRMs, spreadsheets, and support tools to keep your entire team aligned. Pick a combination and activate it in one click.

SendGrid
WhatsApp
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ShopifyShopify (3)
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CalendlyCalendly (3)
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HubspotHubspot (3)
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StripeStripe (3)
+
Google SheetsGoogle Sheets (3)
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GmailGmail (3)
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Create or update a contact in SendGrid when a Shopify order is created, and send a message in WhatsApp.
Shopify orders instantly create or update contacts in SendGrid while triggering a WhatsApp message, keeping your customer data synced.
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Send an email in SendGrid and a message in WhatsApp when a Shopify checkout is abandoned.
Abandoned checkouts trigger an email in SendGrid and a recovery message in WhatsApp to re-engage customers.
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If a Shopify order total exceeds 100, send a VIP email in SendGrid and a template message in WhatsApp.
High-value Shopify orders trigger VIP emails in SendGrid and template messages in WhatsApp automatically.

Supported triggers and actions for SendGrid and WhatsApp

Mix and match to build the exact automation you need

SendGrid
SendGrid Triggers & Actions
No trigger is available
Create or update contact in SendGrid
Creates or updates a contact
Try it →
Send email in SendGrid
Sends an email to a recipient
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with SendGrid + WhatsApp?

Streamline your customer communications by connecting email campaigns and messaging workflows into a single automated pipeline.

What you can automate?
⚡
Sync WhatsApp messages to SendGrid contacts automatically
Trigger contact creation or updates in SendGrid the moment a customer message is received in WhatsApp. Keep your subscriber lists current without manual copy-pasting.
📋
Capture every submitted field and contact detail
Map complete customer information from your messaging channels straight into your email marketing database. Ensure no custom field or preference is ever left behind.
🔔
Alert your team instantly on new interactions
Notify the right team members immediately when important customer messages arrive. Eliminate response delays and ensure high-priority inquiries receive fast attention.
🔀
Route messages based on specific customer data
Apply conditional logic to direct customer inquiries down different paths. Send specialised email templates or WhatsApp replies based on the specific content submitted.
🔄
Keep contact records up to date as details change
Automatically update existing database entries in SendGrid whenever customer information is modified in WhatsApp. Maintain a single source of truth for all client data.
🛡️
Prevent duplicate records with smart upserting
Create or update contacts intelligently to avoid cluttering your database with duplicate entries. Keep your email lists clean and organised effortlessly.
📊
Manage follow-ups after status changes
Trigger automated email sequences or WhatsApp notifications following key customer milestones, payments, or subscription changes.
🔗
Extend your workflow to Google Sheets
Connect your core SendGrid and WhatsApp workflow to Google Sheets to log every customer interaction into a searchable spreadsheet automatically.
And much more...

Who is SendGrid + WhatsApp integration for?

Connecting SendGrid and WhatsApp helps support teams, marketers, and business owners streamline customer communications, manage contacts effortlessly, and ensure timely follow-ups without manual tracking gaps.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account managers
Account managers
Sales development reps
Sales development reps
Operations coordinators
Operations coordinators
Compliance officers
Compliance officers
📈
Performance marketers
You're running multi-channel campaigns but your contact lists only update when someone manually exports submissions, so your engagement metrics are always a few hours behind — this integration means every new customer interaction updates your database instantly and your campaign data stays current.
🎧
Customer support leads
You manage incoming client inquiries across multiple channels but find out about missed messages too late, leaving customers waiting for replies — automating both apps means every incoming customer message triggers immediate database updates and rapid follow-ups.
🤝
Account managers
You answer to clients who want immediate proof of communication progress, but gathering records from separate messaging and email tools takes hours — this integration means every interaction is logged automatically and your status reports are always complete.
🚀
Sales development reps
The volume of inbound chats and contact submissions is too high for your team to keep up with by hand, resulting in missed leads and delayed outreach — automating both apps means every new submission creates or updates contacts instantly and triggers automated email sequences.
⚙️
Operations coordinators
You own the customer onboarding workflow and depend on upstream teams to hand over contact details before you can send welcome emails, causing frustrating bottlenecks — connecting these apps means contact handoffs happen automatically the moment a message arrives.
🗂️
Compliance officers
You need a reliable history of all customer communications for auditing purposes but keep finding gaps where manual records were missed — this integration means every customer message and email is logged accurately with zero manual effort.
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Why choose Integrately to automate SendGrid + WhatsApp

Build and manage your SendGrid + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SendGrid + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect SendGrid to WhatsApp?
Frequently Asked Questions
You can connect SendGrid to WhatsApp in 1 click using Integrately. Choose from ready-made templates or ask Integrately AI to build your automation workflow connecting SendGrid, WhatsApp, Shopify, Calendly, and Google Sheets instantly.
Can I automatically create SendGrid contacts when a WhatsApp message arrives?
Frequently Asked Questions
Can I connect SendGrid, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for SendGrid and WhatsApp?
Frequently Asked Questions
How does SendGrid handle contact data in these automations?
Frequently Asked Questions
How does WhatsApp trigger actions in SendGrid?
Frequently Asked Questions
Do I need coding skills to integrate SendGrid and WhatsApp?
Frequently Asked Questions
Is the SendGrid and WhatsApp integration free?
Frequently Asked Questions
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You Can Also Connect SendGrid or WhatsApp With 1500+ Other Apps

SendGrid
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WhatsApp
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