Create Sharepoint folder from new tawk.to chat
tawk.to + Sharepoint Integration
tawk.to + Sharepoint Integration
Integrate Sharepoint to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture ticket details, create Sharepoint list items, organise your files, and update your records automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
File is created in folder in Sharepoint- Folder is created in Sharepoint
2.
- Create list in Sharepoint
- Create list item in Sharepoint
- Search site in Sharepoint
- Create folder in Sharepoint
- Search folder by name in Sharepoint
- Upload file in Sharepoint
- Search file by name in Sharepoint
- Download file in Sharepoint
- Create a shareable link of the File/Folder in Sharepoint
Trusted by experts at...
Ready Workflows for Sharepoint + tawk.to Integration
Capture new tawk.to tickets, create list items in Sharepoint, organise your documents, and update your files, all in just one click.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Sharepoint + tawk.to flow
Sync your chat data and document storage with CRMs, team chat tools, and support platforms. Pick a combination and activate it in one click.
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Microsoft Teams (8)
Microsoft Teams (8) +
Salesforce (8)
Salesforce (8) +
Zendesk (8)
Zendesk (8) +
Slack (8)
Slack (8) +
Google Drive (8)
Google Drive (8) +
Microsoft Outlook (8)
Microsoft Outlook (8) T
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Create a Sharepoint list item for every new tawk.to ticket, and notify your team in Microsoft Teams
New tawk.to tickets appear as Sharepoint list items instantly while Microsoft Teams alerts your support channel, so nothing gets missed.
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When a tawk.to chat starts, search folders in Sharepoint and alert your support group in Microsoft Teams
Start every tawk.to chat with immediate folder visibility in Sharepoint and instant team alerts in Microsoft Teams.
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When a tawk.to chat ends, update your Sharepoint records and post a summary in Microsoft Teams
Completed tawk.to chats automatically update your Sharepoint records while Microsoft Teams keeps your staff informed.
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Upload every new tawk.to transcript to Sharepoint, and create a follow-up task in Microsoft Teams
Store tawk.to transcripts in Sharepoint securely and assign follow-up tasks in Microsoft Teams without manual effort.
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If a tawk.to ticket is marked urgent, create a priority Sharepoint list item and alert Microsoft Teams
Urgent tawk.to tickets get priority handling in Sharepoint and immediate escalation alerts in Microsoft Teams.
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When a tawk.to ticket is resolved, update the Sharepoint file and post the closure in Microsoft Teams
Resolved tawk.to tickets update your Sharepoint archive automatically while Microsoft Teams notifies stakeholders.
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Use Claude to summarise every new tawk.to ticket, save it in Sharepoint, and post the brief in Microsoft Teams
Claude generates structured summaries of tawk.to tickets for your Sharepoint storage and Microsoft Teams channel.
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Turn every tawk.to ticket into a Sharepoint list item, create a Salesforce lead, and announce it in Microsoft Teams
Sync new tawk.to tickets with Sharepoint and Salesforce while keeping your team updated in Microsoft Teams.
Supported triggers and actions for tawk.to and Sharepoint
Mix and match to build the exact automation you need
What can you automate with Sharepoint + tawk.to?
Streamline your customer support workflows by connecting live chat data directly to your document storage and list management.
💬
Create Sharepoint list items from tawk.to tickets automatically
Capture every new ticket created in tawk.to and instantly create a corresponding list item in Sharepoint without manual copy-pasting.
📋
Capture all chat details and transcript fields
Map every available field from tawk.to transcripts and chat logs into your Sharepoint lists and files for complete record-keeping.
🔔
Notify your team when chats start or end
Alert your support or operations team the moment a tawk.to chat begins, ends, or generates a new ticket.
🔀
Route tickets based on chat content or priority
Trigger different Sharepoint actions depending on specific fields submitted in your tawk.to chat or support ticket.
📁
Keep your Sharepoint files and folders updated
Automatically update existing Sharepoint files and folders as tawk.to chat statuses and ticket details evolve.
🔍
Search and update records instead of creating duplicates
Search existing Sharepoint sites and folders before creating new items, ensuring clean and deduplicated document management.
✅
Manage workflows when tickets close or resolve
Trigger specific Sharepoint actions when tawk.to chats end or tickets are marked as resolved.
🔌
Connect your chat data to Slack and other tools
Extend your Sharepoint and tawk.to workflow to Slack, Microsoft Teams, or Zendesk for seamless multi-app collaboration.
And much more...
Who is Sharepoint + tawk.to integration for?
Teams managing customer service and internal knowledge rely on this automation to capture chats, organise files, and keep records instantly updated without manual work.
Performance analysts
Customer support leads
Client account managers
High-volume support teams
Operations managers
Quality assurance specialists
📈
Performance analysts
You're reviewing customer interaction metrics but your Sharepoint files only update when someone manually exports tawk.to chat logs, so the reports you present are always a few hours behind — with this integration, every new transcript lands in your storage instantly and your data stays current.
⚡
Customer support leads
You need to act fast on customer escalations, but you find out about urgent tawk.to chats too late because chat records sit unorganised in your inbox — this integration means every support ticket creates a Sharepoint list item instantly so your team can respond without delay.
🤝
Client account managers
You answer to clients who want to see real-time progress on support issues, but compiling chat logs into Sharepoint manually leaves gaps — connecting these apps means every tawk.to ticket automatically updates your client folders so stakeholders always see the latest status.
📊
High-volume support teams
The volume of daily customer chats is too high for anyone to keep up by hand, leading to missed tickets and unorganised files — automating both apps means every chat and transcript is filed and organised without manual data entry.
⚙️
Operations managers
You own the next step in resolving issues and depend on customer service to hand over details, but manual handoffs cause delays — with this integration, every tawk.to ticket flows directly into Sharepoint to trigger your operational workflow immediately.
🗂️
Quality assurance specialists
You need a reliable history of customer conversations for compliance audits, but keep finding missing transcripts and disorganised records — connecting these apps means every tawk.to interaction is securely logged and stored in Sharepoint for complete traceability.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate tawk.to + Sharepoint
Build and manage your tawk.to + Sharepoint automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect tawk.to + Sharepoint with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect tawk.to + Sharepoint Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Sharepoint to tawk.to?
You can connect Sharepoint to tawk.to in 1 click using ready templates or by asking Integrately AI to build the integration for you. You can also connect Microsoft Teams, Salesforce, Zendesk, Slack, Google Drive, or Microsoft Outlook as part of your workflow.
Can I automatically create Sharepoint list items from tawk.to tickets?
Can I connect Sharepoint, tawk.to, and Slack?
What is a good Zapier alternative for Sharepoint and tawk.to?
How does Sharepoint handle list items created from chat transcripts?
What tawk.to events can trigger a Sharepoint automation?
Do I need coding skills to integrate Sharepoint and tawk.to?
Is the Sharepoint and tawk.to integration free?
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