Teamwork Desk + Slack Integration

Integrate Slack to Teamwork Desk in one click, or tell Integrately AI how you want each ticket handled. Create support tickets, notify your support agents, update customer profiles, and track resolution metrics automatically.

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1.
  • Teamwork Desk
    Ticket is created in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is assigned in Teamwork Desk Instant
  • Teamwork Desk
    Thread is updated in Teamwork Desk Instant
  • Teamwork Desk
    Customer sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is unassigned in Teamwork Desk Instant
  • Teamwork Desk
    Agent sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket note is created in Teamwork Desk Instant
  • Teamwork Desk
    Customer is created in Teamwork Desk Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
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2.
  • Teamwork Desk
    Update customer in Teamwork Desk
  • Teamwork Desk
    Add reply to a ticket in Teamwork Desk
  • Teamwork Desk
    Remove ticket in Teamwork Desk
  • Teamwork Desk
    Search customer in Teamwork Desk
  • Teamwork Desk
    Search Ticket in Teamwork Desk
  • Teamwork Desk
    Create customer in Teamwork Desk
  • Teamwork Desk
    Create ticket in Teamwork Desk
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready Workflows Ready Workflows for Slack + Teamwork Desk Integration

Capture customer queries, create support tickets, notify agents, and update records, all in just one click.

Most popular automationmost-popular-automations
Teamwork Desk + Slack Integration

Send Slack message for new Teamwork Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Teamwork Desk - Slack integration. Whenever a new ticket is created in Teamwork Desk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Teamwork Desk tickets today - your customers will appreciate it!
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Teamwork Desk + Slack Integration

Send Slack message for new Teamwork Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Teamwork Desk - Slack integration. Whenever a new ticket is created in Teamwork Desk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Teamwork Desk tickets today - your customers will appreciate it!
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Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Slack + Teamwork Desk flow

Sync support queries with project tracking, calendars, and documentation tools to keep teams aligned. Pick a combination and activate it in one click.

Teamwork Desk
Slack
+
Jira Software CloudJira Software Cloud (6)
+
Google CalendarGoogle Calendar (6)
+
ZendeskZendesk (6)
+
NotionNotion (6)
+
Google DriveGoogle Drive (6)
+
LoomLoom (6)
T
J
S
Create a Jira Software Cloud issue when a Teamwork Desk ticket is created, and notify your team in Slack
New Teamwork Desk tickets automatically generate a Jira Software Cloud issue and alert your support channel in Slack.
T
J
S
When a Teamwork Desk ticket is assigned, update the Jira Software Cloud issue and post the update in Slack
Assigned support tickets update your Jira Software Cloud tracking and notify your Slack channel instantly.
T
J
S
If a Teamwork Desk ticket note is created, add a comment in Jira Software Cloud and alert Slack
Internal notes added to support tickets are synced to Jira Software Cloud and announced in Slack.
T
J
S
When a customer sends a reply in Teamwork Desk, update the Jira Software Cloud issue and post in Slack
Customer replies in Teamwork Desk trigger updates in Jira Software Cloud and notify your team on Slack.
T
C
J
S
Use ChatGPT to summarise Teamwork Desk tickets, create a Jira Software Cloud issue, and alert Slack
AI summarises support tickets before creating Jira Software Cloud issues and notifying your Slack channel.
J
T
S
When a Jira Software Cloud issue is resolved, add a reply to the Teamwork Desk ticket and notify Slack
Resolved engineering issues update your Teamwork Desk tickets and notify your support channel on Slack.

Supported triggers and actions for Teamwork Desk and Slack

Mix and match to build the exact automation you need

Teamwork Desk
Teamwork Desk Triggers & Actions
Instant
Ticket is created in Teamwork Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is assigned in Teamwork Desk
Triggers the automation when a ticket is assigned to a team member
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Instant
Thread is updated in Teamwork Desk
Triggers the automation when any thread is updated
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Instant
Customer sends a reply in Teamwork Desk
Triggers the automation when a customer sends a reply
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Instant
Ticket is unassigned in Teamwork Desk
Triggers the automation when a ticket is unassigned
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Instant
Agent sends a reply in Teamwork Desk
Triggers the automation when a ticket is replied to by any agent
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Instant
Ticket note is created in Teamwork Desk
Triggers the automation when a new note is added to any ticket
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Instant
Customer is created in Teamwork Desk
Triggers the automation when a new customer is created
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Update customer in Teamwork Desk
Updates a customer's information
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Add reply to a ticket in Teamwork Desk
Sends reply to a ticket
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Remove ticket in Teamwork Desk
Deletes a ticket
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Search customer in Teamwork Desk
Locates and retrieves customer information
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Search Ticket in Teamwork Desk
Searches for a ticket
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Create customer in Teamwork Desk
Adds a new customer to the database
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Create ticket in Teamwork Desk
Generates a new ticket
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Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
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What can you automate with Slack + Teamwork Desk?

Streamline your support operations by connecting customer queries, team notifications, and ticket updates into automated workflows.

What you can automate?
🎫
Create support tickets from Slack messages automatically
Turn important messages posted in your Slack channels into structured Teamwork Desk tickets instantly. Eliminate manual copying and ensure no customer inquiry is ever missed.
📝
Capture every submitted customer field and detail
Map all available ticket fields, notes, and customer replies into your connected databases instead of just basic contact names. Your records become complete and actionable.
🔔
Alert the right support agent the moment tickets arrive
Send instant channel notifications in Slack whenever a new customer query or ticket reply is received. Your team can triage and assign issues without delay.
🔀
Route tickets differently based on priority or category
Set up conditional workflows that assign urgent tickets to senior staff while routing routine inquiries to standard queues automatically based on submitted fields.
🔄
Keep your ticket destinations updated in real time
Automatically update ticket statuses, assignees, and thread notes across your connected platforms whenever changes occur in Teamwork Desk or Slack.
🔍
Search and update records instead of creating duplicates
Check existing customer databases before creating new entries, ensuring your helpdesk maintains clean, deduplicated customer profiles.
✅
Manage later ticket status changes and resolutions
Trigger automated follow-up actions and team notifications when tickets are solved, closed, or updated with new customer replies.
🌐
Extend your support flow to Jira Software Cloud
Connect your core support workflow with Jira Software Cloud to automatically create engineering issues from customer tickets and notify your technical teams in Slack.
And much more...

Who is Slack + Teamwork Desk integration for?

Support teams, managers, and engineers depend on seamless ticket routing and real-time alerts to resolve customer queries without delays.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
Helpdesk team leads
Helpdesk team leads
Technical support engineers
Technical support engineers
Quality assurance specialists
Quality assurance specialists
📈
Support operations managers
You're reviewing support throughput metrics but your team dashboard only updates when someone manually exports ticket counts, so the resolution times you're optimising against are always a few hours behind — with this integration, every new ticket lands in your tracking sheets instantly and your performance data stays current.
⚡
Customer support agents
You're monitoring customer inquiries across multiple channels but urgent queries get buried in crowded inboxes before anyone notices, so your response times suffer when volume spikes — automating both apps means every critical ticket triggers instant Slack alerts and your team responds without delay.
🤝
Client success leads
You're reporting to stakeholders on open customer queries but finding the latest status updates requires digging through disparate helpdesk logs, so your update meetings always rely on outdated information — connecting these apps means every ticket status change is posted to Slack automatically and your client reporting is always accurate.
🌊
Helpdesk team leads
You're handling massive support queues every morning but manual data entry between platforms leaves critical customer requests falling through the cracks, so your team wastes hours on administrative overhead — this integration means every ticket is processed instantly and your support workflow runs smoothly.
🛠️
Technical support engineers
You're waiting for support staff to manually hand over bug details before you can start debugging, so engineering tickets sit unassigned while customers wait for fixes — automating both apps means every technical ticket creates a tracked issue and notifies you in Slack the moment it arrives.
📋
Quality assurance specialists
You're auditing support resolution histories but keep finding missing ticket logs and incomplete customer interaction records, so your compliance checks are constantly stalled — with this integration, every customer reply and ticket note is recorded reliably and your audit trail remains complete.
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Why choose Integrately to automate Teamwork Desk + Slack

Build and manage your Teamwork Desk + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Teamwork Desk + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Frequently Asked Questions

How do I connect Slack to Teamwork Desk?
Frequently Asked Questions
You can connect Slack to Teamwork Desk in one click using ready-made templates on Integrately. You can also connect Jira Software Cloud, Google Calendar, and Zendesk with 1-click setup and Integrately AI.
Can I automatically create support tickets from Slack messages?
Frequently Asked Questions
Can I connect Slack, Teamwork Desk, and Jira Software Cloud?
Frequently Asked Questions
What is a good Zapier alternative for Slack and Teamwork Desk?
Frequently Asked Questions
How does Slack handle messages and channel data here?
Frequently Asked Questions
How does Teamwork Desk manage tickets in this automation?
Frequently Asked Questions
Can I set up this integration without any coding skills?
Frequently Asked Questions
Is the Slack and Teamwork Desk integration free?
Frequently Asked Questions
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You Can Also Connect Slack or Teamwork Desk With 1500+ Other Apps

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Sync Teamwork Desk with customer support tools, CRM databases, and analytics platforms to unify client data.
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