Slack + Twilio Integration

Integrate Slack to Twilio in one click, or tell Integrately AI how you want each message handled. Route customer texts, update your records, alert your team, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Slack + Twilio Integration

Send message notifications, forward communications, alert your team, and trigger automated SMS follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Slack + Twilio Integration

Send sms from Twilio for new message received in Slack

There are many reasons why you would want to send an sms in Twilio when a text message is received in Slack.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of message.

No matter what your reason, setting up sms notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Twilio + Slack Integration

Send message from Slack for new sms received in Twilio

There are many reasons why you would want to send an message in Slack when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
See more
Twilio + Slack Integration

Send message from Slack for new sms received in Twilio

There are many reasons why you would want to send an message in Slack when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Slack + Twilio flow

Sync your communications with CRM records, calendar schedules, support tickets, and project tasks. Pick a combination and activate it in one click.

Slack
Twilio
+
HubSpotHubSpot (6)
+
Google CalendarGoogle Calendar (4)
+
SalesforceSalesforce (4)
+
ZendeskZendesk (4)
+
AsanaAsana (4)
+
Google DriveGoogle Drive (4)
S
H
T
When a direct message is received in Slack, create a contact in HubSpot and send an SMS in Twilio.
Every incoming Slack message creates a new HubSpot contact and triggers a Twilio SMS automatically, removing manual data entry.
S
H
T
When a message is posted on private channel in Slack, create a deal in HubSpot and send a WhatsApp message in Twilio.
Important project updates shared in Slack instantly create HubSpot deals and trigger WhatsApp notifications in Twilio.
H
S
T
When a HubSpot contact is created, send a direct message in Slack and send an SMS in Twilio.
New HubSpot contacts trigger instant direct messages in Slack and automated welcome SMS texts through Twilio.
H
S
T
If a HubSpot deal stage changes to closed won, send a private channel message in Slack and send a WhatsApp message in Twilio.
Closed deals in HubSpot instantly notify your private Slack channel and send a celebration message via Twilio.
H
S
T
Use Claude to summarise every new HubSpot form submission, save the note in HubSpot, and post the summary in Slack.
Claude reviews incoming HubSpot form submissions, saves the structured summary back into HubSpot, and alerts your team in Slack.
T
H
S
When a call is finished in Twilio, log the activity in HubSpot and send a channel message in Twilio.
Completed Twilio calls automatically update contact records in HubSpot and post activity updates to your Slack channel.

Supported triggers and actions for Slack and Twilio

Mix and match to build the exact automation you need

Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
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Get message media by id in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Slack + Twilio?

Streamline your communication workflows and connect team notifications with programmable messaging effortlessly.

What you can automate?
💬
Sync direct messages and SMS text updates
Trigger automated SMS messages in Twilio whenever specific direct messages or channel events occur in Slack.
📋
Capture every submitted field and metadata
Map complete message details and customer responses across your automated workflows instead of relying on basic text snippets.
🔔
Alert the right team member instantly
Send targeted channel messages and direct alerts in Slack the moment customer interactions happen in Twilio.
🔀
Route communications based on submitted criteria
Send different message templates or notify specific channels depending on the keywords and fields submitted by customers.
🔄
Keep records updated as conversations evolve
Automatically update contact records and call logs across your workspace as conversation statuses change.
🛡️
Prevent duplicates with smart record matching
Search for existing contacts before creating new records, ensuring your database remains clean and organized.
📞
Handle call completions and recordings
Trigger follow-up actions, save recordings, and log call details automatically the moment a phone call finishes.
🔗
Extend your workflow to external CRM tools
Connect your Slack and Twilio messaging pipeline directly with HubSpot to log every customer touchpoint.
And much more...

Who is Slack + Twilio integration for?

Operations and communication teams connect Slack and Twilio to eliminate manual messaging delays and keep customer interactions perfectly synchronized.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account managers
Account managers
Sales operations teams
Sales operations teams
Project managers
Project managers
Finance coordinators
Finance coordinators
📈
Performance marketers
You're running multi-channel campaigns but your communication logs only update when someone manually exports submission data, so your response metrics are always lagging behind — with this integration, every new interaction triggers automated messaging instantly and your data stays current.
Customer support leads
You handle incoming inquiries across multiple platforms and miss urgent tickets because agents find out too late, leaving customers waiting — automating both apps means every message generates instant alerts and support workflows start without delay.
🤝
Account managers
You answer to external clients who expect immediate progress updates on their requests, but manual status tracking creates frustrating blind spots — connecting these apps means every project milestone triggers automatic client updates and internal notifications.
📊
Sales operations teams
The volume of inbound leads and customer inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and lost revenue opportunities — automating these tools means every lead and message is handled instantly without manual data entry.
🎯
Project managers
You own the delivery phase and depend on upstream team members to hand over task details, but communication gaps stall your timelines — with this integration, every task creation and message handover happens automatically across your workspace.
📋
Finance coordinators
You need a reliable audit history of every client communication and payment notice, but manual logging leaves major gaps in your records — automating both platforms ensures every interaction is tracked and recorded accurately from start to finish.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Slack + Twilio

Build and manage your Slack + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Slack + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Slack to Twilio?
Frequently Asked Questions
You can connect Slack to Twilio in 1 click using ready templates or ask Integrately AI to build your workflow. It links Slack, Twilio, and tools like HubSpot, Google Calendar, and Salesforce instantly.
Can I trigger a Twilio SMS automatically when a message is posted in Slack?
Frequently Asked Questions
Can I connect Slack, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Slack and Twilio?
Frequently Asked Questions
How does Slack handle message triggers in automations?
Frequently Asked Questions
What Twilio events can start an automation?
Frequently Asked Questions
Do I need coding skills to automate Slack and Twilio?
Frequently Asked Questions
Is the Slack and Twilio integration free?
Frequently Asked Questions
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Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Slack or Twilio With 1500+ Other Apps

Slack
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Twilio
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Sync Twilio with marketing platforms, CRM software, and customer support tools to manage communications effectively.
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