Slack + Zendesk Integration

Integrate Slack to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, search organizations, add comments, and alert your support team automatically.

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1.
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Slack + Zendesk Integration

Capture support requests, update user records, route tickets, and notify your team, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Slack Integration

Send Slack message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Slack integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Zendesk tickets today - your customers will appreciate it!
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Activate
Zendesk + Slack Integration

Send Slack message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Slack integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Zendesk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Slack + Zendesk flow

Sync support data with issue trackers, documentation spaces, CRMs, file storage, video calls, and spreadsheets across your stack. Pick a combination and activate it in one click.

Slack
Zendesk
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (3)
+
SalesforceSalesforce (3)
+
Google DriveGoogle Drive (3)
+
ZoomZoom (3)
+
Google SheetsGoogle Sheets (3)
Z
J
S
Create a Jira Software Cloud issue from every new Zendesk ticket, and notify your support team in Slack
New Zendesk tickets automatically become Jira Software Cloud issues while your Slack channel gets an instant update.
Z
J
S
When a Zendesk ticket priority is urgent, create a Jira Software Cloud issue and alert the escalation channel in Slack
Urgent Zendesk tickets trigger priority Jira Software Cloud issues and notify your escalation channel in Slack instantly.
J
Z
S
When a Jira Software Cloud issue is resolved, update the matching Zendesk ticket and notify your team in Slack
Resolved Jira Software Cloud issues update your Zendesk tickets and post progress updates in Slack automatically.
Z
J
S
Use Claude to summarise complex Zendesk tickets, create a Jira Software Cloud bug report, and notify engineering in Slack
Claude summarises incoming Zendesk tickets to generate clean Jira Software Cloud bug reports and alert Slack.

Supported triggers and actions for Slack and Zendesk

Mix and match to build the exact automation you need

Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Slack + Zendesk?

Streamline your support operations, customer communication, and team notifications by connecting Slack and Zendesk.

What you can automate?
🎫
Sync support tickets instantly across your workspace
Create Zendesk tickets from Slack messages or post ticket updates directly to your team channels the moment they happen.
📋
Capture every submitted ticket field and detail
Map custom fields, requester emails, and tags into your secondary tools instead of just basic subject lines.
🔔
Notify the right team member the moment requests arrive
Alert specific support or engineering channels in Slack immediately when new high-priority tickets are created.
🔀
Route requests based on submitted priority or category
Send urgent tickets to escalation channels while routine requests go to standard queues automatically.
🔄
Keep secondary apps up to date as tickets change
Update tracking sheets, CRM contacts, and issue trackers automatically whenever ticket statuses or details are modified.
🔍
Find and update records instead of creating duplicates
Search existing users and organizations in Zendesk before creating new entries to keep your database clean.
✅
Handle later status changes like solved or updated
Trigger follow-up actions and notify stakeholders automatically when tickets are solved or marked resolved.
📊
Extend your support flow to Google Sheets and CRMs
Connect your core support workflow with Google Sheets or Salesforce to maintain comprehensive records.
And much more...

Who is Slack + Zendesk integration for?

Connecting Slack and Zendesk helps customer support, engineering, and operations teams eliminate manual handoffs, speed up ticket resolution, and keep every stakeholder updated in real time.

Support operations managers
Support operations managers
Customer support leads
Customer support leads
Client success managers
Client success managers
High-volume support agents
High-volume support agents
Engineering leads
Engineering leads
Operations directors
Operations directors
📈
Support operations managers
You rely on accurate ticket metrics to review team workload, but your tracking sheets only update when someone manually exports data, so your counts are always hours behind — with this integration, every ticket lands in your sheet instantly and your metrics stay current.
⚡
Customer support leads
You need to act fast on critical customer escalations, but urgent requests get buried in email queues until someone notices too late — with this integration, critical support tickets trigger instant team alerts and direct actions across your workspace.
🤝
Client success managers
You answer to key accounts that expect regular updates on open issues, but finding ticket status requires jumping between multiple tabs — with this integration, every status change and resolution note syncs automatically to keep your clients informed.
📞
High-volume support agents
The volume of incoming support requests is too high for anyone to keep up by hand, leading to missed follow-ups and delayed replies — with this automation, customer tickets and user records are handled instantly without manual entry.
🛠️
Engineering leads
You own the bug-fixing phase and depend on support to hand over clean bug reports, but missing details stall development work — with this integration, every escalated ticket creates a structured issue with complete context ready for review.
📋
Operations directors
You need a reliable audit history of all customer interactions, but manual tracking leaves frustrating gaps in your records — with this integration, every ticket, comment, and resolution is logged reliably across your entire tech stack.
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Why choose Integrately to automate Slack + Zendesk

Build and manage your Slack + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Slack + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Slack to Zendesk?
Frequently Asked Questions
You can connect Slack and Zendesk easily using 1-click automation templates or Integrately AI. Start from the ready flows, link your accounts, and sync support tickets and messages with Google Sheets, Jira Software Cloud, and 1,500+ other apps.
Can I automatically create Zendesk tickets from Slack messages?
Frequently Asked Questions
Can I connect Slack, Zendesk, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Slack and Zendesk?
Frequently Asked Questions
How do Slack triggers handle channel messages and user data?
Frequently Asked Questions
How do Zendesk triggers manage ticket creation and status updates?
Frequently Asked Questions
Can I automate my support workflows between Slack and Zendesk without coding?
Frequently Asked Questions
Is the Slack and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Slack or Zendesk With 1500+ Other Apps

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Zendesk
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