Create Smartsheet row for new Zendesk ticket
Zendesk + Smartsheet Integration
Smartsheet + Zendesk Integration
Integrate Smartsheet to Zendesk in one click, or tell Integrately AI how you want each row handled. Create tickets, update rows, add comments, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Row is added in Smartsheet- Row is updated in Smartsheet
- Attachment is added in Smartsheet
- Comment is added in Smartsheet
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Add attachment to row in Smartsheet
- Search row in Smartsheet
- Update row in Smartsheet
- Add row in Smartsheet
- Send row in Smartsheet
- Copy row in Smartsheet
- Move row in Smartsheet
- Add discussion to row in Smartsheet
- Create sheet from a template in Smartsheet
- Share sheet in Smartsheet
- Create sheet from existing sheet in Smartsheet
- Send sheet in Smartsheet
- Create workspace in Smartsheet
- Copy workspace in Smartsheet
- Share workspace in Smartsheet
- Copy folder in Smartsheet
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Smartsheet + Zendesk Integration
Capture customer issues, synchronise sheet rows, update ticket details, alert support teams, and track project deliverables, all in just one click.
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Smartsheet + Zendesk flow
Sync support tickets and sheet data with your CRM, team chat, documentation, and cloud storage. Pick a combination and activate it in one click.
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Slack (3)
Slack (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Salesforce (3)
Salesforce (3) +
Google Drive (3)
Google Drive (3) +
Confluence (3)
Confluence (3) +
Microsoft Teams (3)
Microsoft Teams (3) S
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When a new row is added in Smartsheet, create a ticket in Zendesk and notify your support channel in Slack.
New Smartsheet rows instantly generate a Zendesk ticket while sending an alert to your Slack support channel, so your team never misses an incoming request.
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When a Zendesk ticket is solved, update the matching row in Smartsheet and post the update in Slack.
Solved Zendesk tickets update your Smartsheet tracker automatically and notify your team in Slack, keeping records accurate without manual editing.
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Use Claude to summarise every new Zendesk ticket, add a row in Smartsheet, and post the brief in Slack.
Claude summarises incoming Zendesk tickets before recording them in Smartsheet and sharing the brief on Slack.
Supported triggers and actions for Smartsheet and Zendesk
Mix and match to build the exact automation you need
Smartsheet Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Smartsheet + Zendesk?
Streamline your project management and customer support operations by connecting Smartsheet and Zendesk workflows.
🔄
Create Zendesk tickets from new Smartsheet rows
Automatically open a Zendesk ticket whenever a new row is added in Smartsheet. Your support team receives the request instantly without manual copy-pasting.
📋
Capture every submitted field in your tickets
Map all custom columns from your Smartsheet rows into Zendesk ticket fields. Ensure support agents have complete context on every customer request.
🔔
Notify support teams on ticket creation
Alert your staff immediately when a new project row or customer issue requires attention, keeping response times fast across departments.
🔀
Route tickets based on row data
Send urgent Smartsheet requests to high-priority Zendesk queues while routing standard inquiries to general support automatically.
🔄
Keep Smartsheet rows updated as tickets change
Synchronise ticket status modifications back to your Smartsheet project tracker in real time, ensuring your records never drift out of date.
🔍
Search and update existing records
Look up existing Smartsheet rows before creating new entries, preventing duplicate data and keeping your project boards clean.
✅
Handle solved ticket status changes
Automatically update corresponding Smartsheet rows when Zendesk tickets are marked solved, closing out completed project tasks.
💬
Extend your workflow to team chat apps
Connect Slack or Microsoft Teams to your Smartsheet and Zendesk flow to post instant updates where your team collaborates.
And much more...
Who is Smartsheet + Zendesk integration for?
Operations and customer support teams tracking project deliverables and support tickets across Smartsheet and Zendesk need real-time synchronisation to eliminate manual tracking gaps.
Operations Managers
Customer Support Leads
Client Success Executives
Support Supervisors
Project Coordinators
Quality Assurance Specialists
📈
Operations Managers
You review support metrics and project statuses in Smartsheet, but your reports rely on manual ticket exports, so the row counts you're tracking are always hours behind — this integration means every new Zendesk ticket updates your sheet instantly and your operational numbers stay current.
⚡
Customer Support Leads
You need to act fast when high-priority issues arise, but you find out too late because project sheets aren't updated until the end of the day — connecting these apps means critical tickets trigger Smartsheet rows immediately and your response times improve.
🤝
Client Success Executives
You answer to external stakeholders who want to see live progress on their support requests, but compiling manual status reports wastes valuable hours — automating both apps means every Zendesk update reflects in your Smartsheet tracker and clients see accurate progress.
📥
Support Supervisors
The volume of customer tickets is too high for your team to keep project sheets updated by hand, leading to missing entries and overlooked tasks — with this integration, every support interaction syncs automatically and your audit trails remain complete.
🔄
Project Coordinators
You own the delivery phase and depend on customer support teams to hand over ticket resolutions before you can update project milestones — this integration means solved tickets update your Smartsheet rows instantly and handovers happen without delays.
🗂️
Quality Assurance Specialists
You need a reliable history of customer issues matched against project deliverables, but keep finding gaps where manual entries were missed — automating both apps means every ticket and sheet row links reliably without human error.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Smartsheet + Zendesk
Build and manage your Smartsheet + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Smartsheet + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Smartsheet + Zendesk Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Smartsheet to Zendesk?
You can connect Smartsheet to Zendesk in 1 click using Integrately. Choose from ready-made workflows or ask Integrately AI to build the automation and map the fields. You can also integrate apps like Slack, Jira Software Cloud, or Salesforce.
Can I automatically create a Zendesk ticket when a new row is added in Smartsheet?
Can I connect Smartsheet, Zendesk, and Slack?
What is a good Zapier alternative for Smartsheet and Zendesk?
How does Smartsheet handle new rows and attachments in this integration?
How does Zendesk handle ticket creation and updates here?
Do I need coding skills to connect Smartsheet and Zendesk?
Is the Smartsheet and Zendesk integration free?
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