SMS Gateway Center + Zendesk Integration

Integrate SMS Gateway Center to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Log customer queries, create support tickets, alert support agents, and trigger follow-up replies automatically.

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1.
  • SMS Gateway Center
    Inbound SMS is received in SMS Gateway Center Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • SMS Gateway Center
    Send single/batch SMS in SMS Gateway Center
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for SMS Gateway Center + Zendesk Integration

Create tickets from inbound messages, update customer details, notify support agents, and log activity, all in just one click.

Most popular automationmost-popular-automations
Zendesk + SMS Gateway Center Integration

Send SMS Gateway Center sms for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - SMS Gateway Center integration. Whenever a new ticket is created in Zendesk, you will immediately receive a sms in SMS Gateway Center notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Gateway Center smss for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your SMS Gateway Center + Zendesk flow

Support teams often need to sync customer messages with CRMs, track internal tasks, or alert communication channels. Pick a combination and activate it in one click.

SMS Gateway Center
Zendesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
HubSpotHubSpot (3)
+
GmailGmail (3)
+
Google SheetsGoogle Sheets (3)
+
TrelloTrello (3)
S
Z
S
Create a Zendesk ticket from inbound SMS Gateway Center messages, and notify your support channel in Slack
Inbound SMS messages instantly generate Zendesk tickets while alerting your Slack support channel, so your team never misses a customer query.
Z
S
S
When a Zendesk ticket is updated, send a confirmation SMS via SMS Gateway Center and notify your team in Slack
Customer updates in Zendesk trigger automated SMS Gateway Center messages and notify your Slack team instantly.
Z
S
S
When a Zendesk ticket is solved, send a resolution SMS via SMS Gateway Center and post the update in Slack
Resolved support tickets automatically trigger SMS Gateway Center notifications and announce the closure in Slack.

Supported triggers and actions for SMS Gateway Center and Zendesk

Mix and match to build the exact automation you need

SMS Gateway Center
SMS Gateway Center Triggers & Actions
Instant
Inbound SMS is received in SMS Gateway Center
Triggers the automation when a new message is received
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Send single/batch SMS in SMS Gateway Center
Sends single or batch sms messages
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with SMS Gateway Center + Zendesk?

Streamline your customer support and messaging workflows by connecting inbound SMS events directly to your helpdesk operations.

What you can automate?
🎫
Create Zendesk tickets from inbound SMS messages
Automatically generate new support tickets in Zendesk the moment an inbound message arrives in SMS Gateway Center. Eliminate manual data entry and speed up customer response times.
📝
Capture every submitted message detail
Map all available fields from your SMS Gateway Center interactions straight into Zendesk ticket fields. Ensure agents have complete context before starting troubleshooting.
🔔
Notify support agents instantly
Alert your team the second a new support request is logged in Zendesk or triggered via SMS Gateway Center. Ensure high-priority inquiries receive immediate attention.
🔀
Route requests based on message content
Evaluate submitted SMS text or ticket properties to direct issues to the right support group or agent in Zendesk. Ensure specialized inquiries reach qualified personnel.
🔄
Keep support records fully up to date
Synchronize ticket status changes and comments between Zendesk and your messaging workflows. Maintain accurate records across all customer touchpoints.
🔍
Search and update instead of duplicating records
Check for existing user and organization profiles in Zendesk before creating records. Maintain clean customer databases without messy duplicate entries.
✅
Automate actions on ticket resolution
Trigger automated SMS confirmation messages in SMS Gateway Center whenever a ticket is solved in Zendesk. Close support loops cleanly and professionally.
🔗
Extend workflows to team communication apps
Connect your core support pair with Slack or Gmail to notify stakeholders and share updates across platforms. Keep your entire organisation informed in real time.
And much more...

Who is SMS Gateway Center + Zendesk integration for?

Customer support teams, operations managers, and client services professionals handling inbound messages and support tickets need automated synchronization to eliminate manual data entry and missed follow-ups.

Customer support analysts
Customer support analysts
Support team leads
Support team leads
Client success managers
Client success managers
Bulk support operations
Bulk support operations
Helpdesk agents
Helpdesk agents
Operations directors
Operations directors
📈
Customer support analysts
You're reviewing inbound SMS logs and support tickets weekly, but your reports only update when someone manually exports data, so the response time metrics you're optimising against are always outdated — with this integration, every support interaction syncs instantly and your analytics stay current.
⚡
Support team leads
You're managing high volumes of customer text inquiries, but urgent messages sit unnoticed until agents check SMS Gateway Center manually, so critical issues get delayed — automating both apps means every inbound text creates a Zendesk ticket instantly so your team can act fast.
🤝
Client success managers
You're updating clients on their support requests, but tracking text updates alongside Zendesk tickets is tedious and prone to missing details, so stakeholders see incomplete progress — this integration means every support ticket and SMS syncs automatically for seamless client reporting.
📊
Bulk support operations
You're processing hundreds of customer SMS messages daily, but manual ticket creation cannot keep up with the incoming volume, so leads and requests slip through the cracks — connecting these apps means every inbound SMS automatically generates a Zendesk ticket without manual effort.
🛠️
Helpdesk agents
You're waiting on team members to forward customer messages from SMS Gateway Center into Zendesk before you can start troubleshooting, so customer resolution is constantly stalled — automating both apps means every message lands as a ready ticket immediately.
📋
Operations directors
You're auditing customer communication histories, but fragmented records between SMS logs and support tickets leave persistent gaps in your audit trail — this integration means every interaction is logged reliably for a complete support history.
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Why choose Integrately to automate SMS Gateway Center + Zendesk

Build and manage your SMS Gateway Center + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Gateway Center + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect SMS Gateway Center to Zendesk?
Frequently Asked Questions
You can connect SMS Gateway Center to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It links smoothly with Slack, Jira Software Cloud, HubSpot, and 1,500+ other apps.
Can I automatically create Zendesk tickets from inbound SMS messages?
Frequently Asked Questions
Can I connect SMS Gateway Center, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SMS Gateway Center and Zendesk?
Frequently Asked Questions
How are inbound SMS messages handled in SMS Gateway Center during automation?
Frequently Asked Questions
Can I update customer tickets in Zendesk automatically?
Frequently Asked Questions
Do I need coding skills to automate SMS Gateway Center and Zendesk?
Frequently Asked Questions
Is the SMS Gateway Center and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect SMS Gateway Center or Zendesk With 1500+ Other Apps

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Zendesk
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