

SMS Gateway Hub + Trengo Integration
Integrate SMS Gateway Hub to Trengo in one click, or tell Integrately AI how you want each ticket handled. Log phone calls, update contacts, send text messages, and sync customer communications automatically.
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Ready Workflows for SMS Gateway Hub + Trengo Integration
Trigger text messages from inbound chats, notify teams of missed calls, update contacts, log phone activity, and manage support tickets, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your SMS Gateway Hub + Trengo flow
Route customer updates to CRMs, log orders in spreadsheets, alert support teams, and trigger follow-up schedules. Pick a combination and activate it in one click.


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Shopify (8)
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HubSpot (8)
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Slack (8)
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Google Sheets (8)
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Calendly (8)
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Stripe (8)
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Create a Trengo ticket and send an SMS Gateway Hub text when a new Shopify order is placed
New Shopify orders instantly create a support ticket in Trengo and dispatch a confirmation text via SMS Gateway Hub, so order processing starts without manual checks.
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Add Shopify customers to Trengo and send a welcome text via SMS Gateway Hub
Every new Shopify customer profile populates in Trengo while triggering a personalised welcome text through SMS Gateway Hub.
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When a Shopify order is fulfilled, update the Trengo ticket and send a shipping text via SMS Gateway Hub
Fulfilled Shopify orders automatically update the corresponding Trengo ticket and notify customers via SMS Gateway Hub.
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Create a priority Trengo ticket for cancelled Shopify orders and alert customers via SMS Gateway Hub
Cancelled Shopify orders immediately trigger a cancellation ticket in Trengo and notify the customer through SMS Gateway Hub.
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If a Shopify order exceeds $500, create a VIP Trengo ticket and send an SMS Gateway Hub alert
High-value Shopify orders route directly to Trengo as VIP tickets while triggering an SMS Gateway Hub alert to your team.
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When a Shopify refund is processed, reopen the Trengo ticket and send an SMS Gateway Hub update
Refund events in Shopify reopen closed Trengo tickets and send status updates via SMS Gateway Hub automatically.
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Use Claude to summarise Shopify order notes, create a Trengo ticket, and send an SMS Gateway Hub text
Claude summarises customer order notes from Shopify before opening a structured ticket in Trengo and sending an SMS Gateway Hub text.
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Turn every Shopify order into a Trengo ticket, notify in Slack, and send an SMS Gateway Hub text
Shopify orders create Trengo tickets, alert your team on Slack, and dispatch customer text messages via SMS Gateway Hub.
Supported triggers and actions for SMS Gateway Hub and Trengo
Mix and match to build the exact automation you need

SMS Gateway Hub Triggers & Actions

Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with SMS Gateway Hub + Trengo?
Streamline customer support, trigger instant SMS alerts from chat events, and maintain synchronized records across your communication channels.
💬
Trigger SMS text messages from inbound Trengo chat events
Automatically send an SMS Gateway Hub text whenever a new inbound message is added in Trengo, ensuring customers receive instant acknowledgments without manual dispatching.
📋
Capture every submitted field from customer communications
Map all incoming data fields from Trengo tickets and notes directly into SMS Gateway Hub messages and database logs without missing custom attributes.
🔔
Alert the right team member immediately upon ticket creation
Notify designated support staff via SMS Gateway Hub the moment a new ticket or missed call is registered in Trengo, reducing response times significantly.
🔀
Route messages conditionally based on submitted ticket fields
Send different text message templates or assign priority queues in SMS Gateway Hub based on specific keywords or labels attached in Trengo.
🔄
Keep destinations updated as support statuses change
Automatically update customer communication logs when tickets are closed, reopened, or marked as spam in Trengo.
👥
Add or update contacts instead of creating duplicate records
Search existing contact databases in Trengo before creating new entries, ensuring your customer records remain clean and consolidated.
⏱️
Handle later status changes like ticket closures and cancellations
Trigger follow-up actions and closing notifications in SMS Gateway Hub whenever a support ticket is marked resolved or closed in Trengo.
🔗
Extend communication workflows to team collaboration channels
Connect your core Trengo and SMS Gateway Hub automation with Slack to broadcast real-time operational updates across your company channels.
And much more...
Who is SMS Gateway Hub + Trengo integration for?
Customer support teams, sales managers, and operations leads rely on this integration to eliminate manual message dispatching and keep client communications perfectly synchronized.
Support analysts
Customer support leads
Client success managers
High-volume operations teams
Support coordinators
Compliance officers
📈
Support analysts
You're reviewing communication logs in Trengo but your SMS delivery metrics only update when someone manually checks exports, so the response time reports you rely on are always hours behind — automating both apps means every message event updates instantly and your analytics stay accurate.
⚡
Customer support leads
You're handling urgent inbound customer messages in Trengo but missing them because notifications require manual monitoring, so response times slip — with this integration, every inbound message triggers an instant SMS notification via SMS Gateway Hub so your team acts immediately.
📊
Client success managers
You're managing client conversations in Trengo but stakeholders outside the platform request status updates constantly, so you spend hours copying updates by hand — automating both apps means customer actions flow straight into notifications without manual intervention.
📦
High-volume operations teams
You're processing hundreds of customer tickets in Trengo daily while manually dispatching individual text updates, so team bandwidth maxes out and messages get delayed — this integration means every ticket update triggers automated text delivery effortlessly.
🤝
Support coordinators
You're assigning tickets in Trengo but depending on manual text messaging to alert team members, so handoffs stall and issues linger — connecting these apps means every ticket assignment immediately fires off the required notification.
🛡️
Compliance officers
You're tracking customer communications across Trengo and SMS Gateway Hub but finding discrepancies between chats and text logs, so audit trails have gaps — automating both apps means every message interaction is accurately recorded and aligned.

Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SMS Gateway Hub + Trengo
Build and manage your SMS Gateway Hub + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SMS Gateway Hub + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect SMS Gateway Hub to Trengo?
You can connect SMS Gateway Hub to Trengo in 1-click using ready-made templates on Integrately, or ask Integrately AI to build custom workflows linking your favorite apps.
Can I automatically send SMS messages when new Trengo support tickets are created?
Can I connect SMS Gateway Hub, Trengo, and Slack?
What is a good Zapier alternative for SMS Gateway Hub and Trengo?
How does SMS Gateway Hub handle message delivery in automations?
Can I sync customer contact details between Trengo and SMS Gateway Hub?
Do I need coding skills to automate SMS Gateway Hub and Trengo?
Is the SMS Gateway Hub and Trengo integration free?
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