SMSala + WhatsApp Integration

Integrate SMSala to WhatsApp in one click, or tell Integrately AI how you want each contact handled. Capture incoming messages, add contacts to lists, send SMS updates, and trigger team alerts automatically.

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1.
  • WhatsApp
    Message is received in WhatsApp Instant
Arrow Right
2.
  • SMSala
    Send SMS in SMSala
  • SMSala
    Send SMS to group in SMSala
  • SMSala
    Add contact to list in SMSala
  • SMSala
    Create sender ID in SMSala
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for SMSala + WhatsApp Integration

Capture incoming messages, add contacts to SMSala lists, send automated SMS alerts, and update records, all in just one click.

Most popular automationmost-popular-automations
WhatsApp + SMSala Integration

Send message from SMSala for new message received in WhatsApp

There are many reasons why you would want to send an message in SMSala when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your SMSala + WhatsApp flow

Sync customer messages with your CRM, spreadsheets, and support tools to keep operations aligned. Pick a combination and activate it in one click.

SMSala
WhatsApp
+
ShopifyShopify (4)
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GmailGmail (4)
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Google SheetsGoogle Sheets (4)
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HubSpotHubSpot (4)
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CalendlyCalendly (4)
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StripeStripe (4)
W
S
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When a WhatsApp message is received, create a Shopify customer and send an SMS in SMSala
Incoming WhatsApp messages automatically create new Shopify customers and trigger SMSala notifications without manual data entry.
S
W
S
When a Shopify order is placed, send a WhatsApp message and add the contact to SMSala
New Shopify orders trigger immediate WhatsApp notifications and add buyer details to SMSala lists.
W
S
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When a WhatsApp message is received, update the Shopify order status and send an SMS group alert
WhatsApp inquiries update store order records and notify team groups in SMSala instantly.
W
S
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Use Claude to analyse WhatsApp order queries, update Shopify, and send an SMS via SMSala
Claude evaluates incoming WhatsApp store questions before updating Shopify and notifying SMSala.

Supported triggers and actions for SMSala and WhatsApp

Mix and match to build the exact automation you need

SMSala
SMSala Triggers & Actions
No trigger is available
Send SMS in SMSala
Sends a text message to particular recipients
Try it →
Send SMS to group in SMSala
Sends a text message to a group of contacts
Try it →
Add contact to list in SMSala
Adds a new contact to a list
Try it →
Create sender ID in SMSala
Generates a new sender id
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with SMSala + WhatsApp?

Streamline your messaging and customer outreach with powerful ready-made automation workflows.

What you can automate?
🔄
Sync WhatsApp messages to SMSala
Automatically bridge incoming WhatsApp messages with SMSala to keep your bulk messaging and customer outreach synchronized in real time.
📝
Capture every submitted contact detail
Map all incoming WhatsApp contact details and metadata into SMSala lists instead of just basic names, ensuring complete records.
⚡
Alert team members instantly
Trigger immediate SMSala group notifications the moment a new message is received in WhatsApp so your team can respond without delay.
🔀
Route messages based on custom fields
Send different SMSala alerts or add contacts to specific lists depending on keywords and categories submitted in your WhatsApp chats.
🔄
Keep downstream records up to date
Automatically update existing contact lists and database rows whenever a customer interaction or status changes in WhatsApp.
🛡️
Prevent duplicate contact entries
Check existing lists before adding new contacts in SMSala to ensure clean databases without redundant profiles.
📋
Handle later status changes smoothly
Trigger automated follow-up actions when conversation states shift from pending to resolved or when bookings are cancelled.
🔌
Extend your workflow to Google Sheets
Send WhatsApp messages and trigger SMSala alerts while simultaneously logging every interaction row in Google Sheets.
And much more...

Who is SMSala + WhatsApp integration for?

Support and marketing teams managing customer communication across multiple channels benefit from instantly bridging WhatsApp messages with SMSala bulk messaging workflows.

Performance marketers
Performance marketers
Support supervisors
Support supervisors
Client success managers
Client success managers
Operations leads
Operations leads
Sales coordinators
Sales coordinators
Compliance auditors
Compliance auditors
📈
Performance marketers
You're running marketing campaigns across multiple messaging channels but your tracking sheet only updates when someone manually exports rows, so the lead counts you're optimising against are always a few hours behind — with this integration, every new interaction lands in the sheet instantly and your data stays current.
⚡
Support supervisors
You're managing incoming customer inquiries on WhatsApp but support tickets pile up unassigned because alerts don't reach your team fast enough, so response times slip — automating both apps means every incoming ticket triggers an instant SMS notification and team members can act immediately.
🤝
Client success managers
You're reporting weekly progress updates to clients who expect real-time visibility on their tickets, but manual updates leave gaps in the timeline — connecting these apps means every conversation status syncs automatically and clients receive up-to-date progress reports without delay.
📊
Operations leads
You're handling high volumes of daily client submissions that overwhelm manual data entry processes, leading to frequent errors in your records — this integration means every inbound submission is captured and logged without manual copy-pasting, keeping your database clean and error-free.
🔄
Sales coordinators
You're waiting on upstream lead handovers from messaging channels before you can assign tasks and begin outreach, causing qualified prospects to go cold — automating both apps means lead data flows straight into your CRM the moment it arrives so follow-ups happen without lag.
📋
Compliance auditors
You're reviewing communication histories to ensure regulatory compliance but keep finding missing records in your tracking logs due to manual oversight — with this integration, every message and contact entry is recorded reliably, leaving zero gaps in your historical audit trails.
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Why choose Integrately to automate SMSala + WhatsApp

Build and manage your SMSala + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMSala + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Select a trigger from Google Sheets
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Frequently Asked Questions

How do I connect SMSala to WhatsApp?
Frequently Asked Questions
You can connect SMSala to WhatsApp in 1 click using ready-made templates on Integrately. Simply select your trigger event from WhatsApp and pair it with actions in SMSala, or ask Integrately AI to build the integration for you. You can also connect other popular tools like Shopify, Gmail, Google Sheets, HubSpot, Calendly, and Stripe.
Can I automatically sync WhatsApp messages into SMSala contact lists?
Frequently Asked Questions
Can I connect SMSala, WhatsApp, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for SMSala and WhatsApp?
Frequently Asked Questions
How does SMSala handle contacts and messages in automations?
Frequently Asked Questions
Can WhatsApp trigger real-time actions in SMSala?
Frequently Asked Questions
Do I need coding skills to automate SMSala and WhatsApp?
Frequently Asked Questions
Is the SMSala and WhatsApp integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

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