tawk.to + SMTP Integration

Integrate SMTP to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Send support emails via SMTP, create tickets in your workspace, and notify your team instantly.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
Arrow Right
2.
  • SMTP
    Send email in SMTP

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Ready Workflows Ready Workflows for SMTP + tawk.to Integration

Send support email notifications, capture chat transcripts, log tickets, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + SMTP Integration

Send SMTP email for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - SMTP integration. Whenever a new ticket is created in tawk.to, you will immediately receive a email in SMTP notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMTP emails for new tawk.to tickets today - your customers will appreciate it!
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tawk.to + SMTP Integration

Send SMTP email for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a SMTP email. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic SMTP email today. Your future self will thank you.
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Connect more apps to your SMTP + tawk.to flow

Route customer support data into your CRM, email tools, and spreadsheets to keep support operations running smoothly. Pick a combination and activate it in one click.

tawk.to
SMTP
+
ZendeskZendesk (4)
+
GmailGmail (4)
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (4)
T
S
Z
When a ticket is created in tawk.to, send an email in SMTP and create a Zendesk ticket.
New tawk.to tickets immediately generate a Zendesk ticket and send an email via SMTP, eliminating manual logging.
T
S
Z
When a chat has ended in tawk.to, send an email in SMTP and update the matching Zendesk ticket.
Closed tawk.to chats update Zendesk records and send summary emails via SMTP automatically.
T
S
Z
When a transcript is created in tawk.to, send an email in SMTP and add a note in Zendesk.
Chat transcripts are emailed via SMTP and appended to Zendesk tickets instantly.
T
S
Z
When a chat has started in tawk.to, send an email in SMTP and create a Zendesk user.
New chat interactions trigger SMTP notification emails and create user records in Zendesk.

Supported triggers and actions for tawk.to and SMTP

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
Try it →
Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
Try it →
Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
Try it →
No action is available
SMTP
SMTP Triggers & Actions
No trigger is available
Send email in SMTP
Sends an email to a recipient
Try it →

What can you automate with SMTP + tawk.to?

Streamline customer communication, ticket routing, and email delivery by connecting your chat support directly to your email infrastructure.

What you can automate?
✉️
Send support emails automatically for every new chat
Trigger instant email delivery via SMTP the moment a chat or ticket occurs in tawk.to. Eliminate manual notification delays across your support channels.
📋
Capture every submitted chat field and transcript detail
Map all available visitor inputs, chat transcripts, and ticket data into your outgoing emails. Ensure complete context is preserved for every interaction.
🔔
Tell the right team member the moment it happens
Alert support staff instantly via automated email notifications when new tawk.to chats start or tickets are created.
🔀
Route emails differently based on submitted chat fields
Apply conditional logic to direct specific support inquiries to different email addresses or departments based on visitor responses.
🔄
Keep destinations updated as support interactions change
Synchronize status changes from tawk.to to your email records and connected tools automatically without manual intervention.
➕
Add or update records instead of creating duplicates
Upsert customer records and email logs intelligently to maintain a clean database across your entire tech stack.
🏁
Handle later status changes when chats end
Trigger automated follow-ups and summary emails when tawk.to chats conclude or tickets are marked resolved.
🔗
Extend workflows to popular third-party tools
Connect your core SMTP and tawk.to flow to Zendesk, HubSpot, Slack, or Google Sheets for multi-step automations.
And much more...

Who is SMTP + tawk.to integration for?

Customer support teams, managers, and service agents who depend on fast communication and seamless data flow rely on this integration to eliminate manual tasks and keep teams aligned.

Performance analysts
Performance analysts
Support managers
Support managers
Account managers
Account managers
High-volume support teams
High-volume support teams
Service dispatchers
Service dispatchers
Compliance officers
Compliance officers
📈
Performance analysts
You're reviewing chat metrics in tawk.to but your email records only update when someone manually exports transcripts, so the response counts you're optimising against are always a few hours behind — with this integration, every new transcript lands in your email inbox instantly and your data stays current.
⚡
Support managers
You need to act fast on urgent issues, and you find out too late when tickets sit unread in tawk.to — connecting these apps means every ticket immediately triggers an email alert in SMTP so you can respond instantly.
🤝
Account managers
You answer to a client or an outside party who wants to see progress on their support requests, but tracking down chat logs takes hours — this integration means every chat completion sends a detailed summary email straight to stakeholders.
🏭
High-volume support teams
The volume of incoming chats and tickets is too high for anyone to keep up by hand across tawk.to and your email system — automating both apps means every customer interaction is processed and emailed automatically without manual data entry.
🔄
Service dispatchers
You own the next step in resolving issues and depend on someone upstream to hand over chat details from tawk.to — integrating these apps means every ended chat instantly passes context via SMTP email so you can take over immediately.
🗂️
Compliance officers
You need a reliable history of all customer communications and keep finding gaps in your manual records — automating both apps means every ticket creation logs a verified email record, eliminating missing data.
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Why choose Integrately to automate tawk.to + SMTP

Build and manage your tawk.to + SMTP automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + SMTP with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect SMTP to tawk.to?
Frequently Asked Questions
You can connect SMTP to tawk.to in 1 click using ready templates or Integrately AI, alongside apps like Zendesk, Gmail, and Slack.
Can I automatically send email notifications via SMTP when a new tawk.to ticket is created?
Frequently Asked Questions
Can I connect SMTP, tawk.to, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for SMTP and tawk.to?
Frequently Asked Questions
How does SMTP handle email delivery in this integration?
Frequently Asked Questions
Can tawk.to trigger workflows when chats end?
Frequently Asked Questions
Do I need coding skills to connect SMTP and tawk.to?
Frequently Asked Questions
Is the SMTP and tawk.to integration free?
Frequently Asked Questions
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