SMTP + Twilio Integration

Integrate SMTP to Twilio in one click, or tell Integrately AI how you want each message handled. Receive incoming texts, dispatch notification emails, forward message media, and log communication logs instantly.

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1.
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • SMTP
    Send email in SMTP
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for SMTP + Twilio Integration

Capture incoming texts, dispatch notification emails, forward message media, and log interactions, all in just one click.

Most popular automationmost-popular-automations
Twilio + SMTP Integration

Send email from SMTP for new sms received in Twilio

There are many reasons why you would want to send an email in SMTP when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of sms.

No matter what your reason, setting up email notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your SMTP + Twilio flow

Sync your communication flows with ecommerce orders, customer data, and spreadsheets. Pick a combination and activate it in one click.

SMTP
Twilio
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ShopifyShopify (3)
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StripeStripe (3)
+
KlaviyoKlaviyo (3)
+
GmailGmail (3)
+
Google SheetsGoogle Sheets (3)
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CalendlyCalendly (3)
S
S
T
Send an SMTP notification email when a new Shopify order is created, and dispatch an SMS in Twilio
New Shopify orders trigger an email notification in SMTP and send an SMS alert via Twilio instantly, keeping your team and customers informed.
S
S
T
When a Shopify order is fulfilled, send an email via SMTP and trigger a WhatsApp message in Twilio
Fulfilling a Shopify order triggers an SMTP email update and sends a WhatsApp notification via Twilio without manual delay.
S
S
T
If a Shopify order is high value, send an email in SMTP and call the customer phone in Twilio
High-value Shopify orders trigger an immediate SMTP email and place a priority phone call via Twilio for VIP handling.

Supported triggers and actions for SMTP and Twilio

Mix and match to build the exact automation you need

SMTP
SMTP Triggers & Actions
No trigger is available
Send email in SMTP
Sends an email to a recipient
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with SMTP + Twilio?

Streamline your multi-channel communication workflows by connecting email campaigns and cloud messaging instantly.

What you can automate?
📨
Send email notifications for incoming messages
Automatically dispatch an SMTP email whenever a new SMS or communication event occurs in Twilio. Keep your support and sales teams instantly informed.
📋
Capture every submitted field and metadata
Map all available message payloads and sender details into your notification records instead of just basic text. Your logs become complete archives.
🔔
Notify the right team member immediately
Route incoming customer texts and communication updates directly to designated email addresses or messaging channels without manual forwarding.
🔀
Route messages based on submitted criteria
Execute different communication actions depending on specific keywords or tags received in your Twilio messages or events.
🔄
Keep records updated as conversations evolve
Automatically refresh status logs and notification threads whenever call statuses or message threads change in Twilio.
🔍
Prevent duplicates across your communication logs
Search existing database records before sending emails or creating entries, ensuring clean and consolidated communication histories.
⚡
Handle later status changes and call finishes
Trigger follow-up emails in SMTP automatically whenever a Twilio call is finished or recording availability changes.
🌐
Extend your workflow to connected business apps
Connect your SMTP and Twilio setup with Shopify to trigger ecommerce notifications and customer alerts in a single automated pipeline.
And much more...

Who is SMTP + Twilio integration for?

Teams managing customer communications across email and messaging channels need instant delivery tracking, making this integration essential for keeping records accurate and stakeholders informed.

Data analysts
Data analysts
Support supervisors
Support supervisors
Account managers
Account managers
Sales operations teams
Sales operations teams
Fulfillment coordinators
Fulfillment coordinators
Compliance officers
Compliance officers
📊
Data analysts
You're reviewing communication metrics across platforms but your reporting logs only update when someone manually checks records, so the response analytics you present are always outdated — with this integration, every interaction is tracked instantly and your reports stay accurate.
⚡
Support supervisors
You need to act on incoming customer messages immediately, but unread alerts sit buried in separate dashboards until someone flags them, so urgent requests get addressed too late — connecting these apps means every customer text triggers instant email notifications so your team responds without delay.
🤝
Account managers
You answer to clients who want full visibility into communication progress, but gathering delivery logs manually takes hours every week, so stakeholders are left waiting for updates — this integration means every message exchange is logged automatically and clients see real-time progress.
📈
Sales operations teams
The volume of customer inquiries is too high for anyone to keep up by hand, and message details slip through the cracks when handled manually, so leads go cold before follow-up — automating both apps means every incoming communication is processed and acknowledged instantly.
🔄
Fulfillment coordinators
You own the execution stage and depend on upstream teams to hand over customer instructions, but handoff details arrive late or incomplete, so project starts stall — automating both apps means every communication record is transferred instantly so you can begin work immediately.
🛡️
Compliance officers
You need a reliable communication history for audits, but manual record-keeping keeps finding gaps and missing transcripts, so compliance reviews fail — with this integration, every message and email log is captured securely with zero manual gaps.
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Why choose Integrately to automate SMTP + Twilio

Build and manage your SMTP + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMTP + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect SMTP to Twilio?
Frequently Asked Questions
You can connect SMTP to Twilio in 1 click using ready templates or ask Integrately AI to build your automation with apps like Shopify, Gmail, and Google Sheets.
Can I automatically send an email in SMTP when an SMS is received in Twilio?
Frequently Asked Questions
Can I connect SMTP, Twilio, and Shopify?
Frequently Asked Questions
What is a good Zapier alternative for SMTP and Twilio?
Frequently Asked Questions
How does SMTP handle email delivery in this integration?
Frequently Asked Questions
How does Twilio process incoming messages and calls?
Frequently Asked Questions
Can I automate this integration without coding skills?
Frequently Asked Questions
Is the SMTP and Twilio integration free?
Frequently Asked Questions
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