Survey Monkey + Zendesk Integration

Integrate Survey Monkey to Zendesk in one click, or tell Integrately AI how you want each response handled. Create support tickets, update user records, alert your support team, and trigger follow-ups automatically.

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1.
  • Survey Monkey
    Survey response is received in Survey Monkey
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Survey Monkey
    Create contact in Survey Monkey
  • Survey Monkey
    Search contact in Survey Monkey
  • Survey Monkey
    Send survey in Survey Monkey
  • Survey Monkey
    Search survey in Survey Monkey
  • Survey Monkey
    Search collector in Survey Monkey
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Survey Monkey + Zendesk Integration

Capture survey responses, create support tickets, update customer records, alert your support team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Survey Monkey + Zendesk Integration

Create Zendesk ticket for new Survey Monkey survey response

Creating Zendesk tickets automatically for every new Survey Monkey survey response received can help to ensure that each survey response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Zendesk + Survey Monkey Integration

Create Survey Monkey contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Survey Monkey integration. It will automatically create a Survey Monkey contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Survey Monkey contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Survey Monkey + Zendesk flow

Capture survey responses, create support tickets, notify your team on Slack, and update your records. Pick a combination and activate it in one click.

Survey Monkey
Zendesk
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
ConfluenceConfluence (3)
+
SalesforceSalesforce (3)
+
Google DriveGoogle Drive (3)
+
Microsoft OutlookMicrosoft Outlook (3)
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When a survey response is received in Survey Monkey, create a ticket in Zendesk, and notify your support team in Slack.
New survey responses immediately create a support ticket in Zendesk and alert your support channel in Slack, so nothing slips through.
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When a ticket is solved in Zendesk, send a survey in Survey Monkey to the customer, and post the update in Slack.
Customer satisfaction surveys go out automatically in Survey Monkey when Zendesk tickets are solved, and Slack keeps your team informed.
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When a ticket is created in Zendesk, search contact in Survey Monkey, and post the details in Slack.
New Zendesk tickets automatically check for existing Survey Monkey contacts and notify your team in Slack.
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Use Claude to summarise every new survey response from Survey Monkey, create a ticket in Zendesk with the summary, and post the brief in Slack.
Claude summarises incoming survey responses, Zendesk records the ticket, and Slack alerts your team.

Supported triggers and actions for Survey Monkey and Zendesk

Mix and match to build the exact automation you need

Survey Monkey
Survey Monkey Triggers & Actions
Survey response is received in Survey Monkey
Triggers the automation when a survey response is submitted
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Create contact in Survey Monkey
Adds a new contact to the database
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Search contact in Survey Monkey
Finds and retrieves contact information
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Send survey in Survey Monkey
Sends a reply
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Search survey in Survey Monkey
Searches for a survey
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Search collector in Survey Monkey
Searches for a collector
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Survey Monkey + Zendesk?

Streamline your customer feedback and support operations with powerful automated workflows.

What you can automate?
🎫
Create Zendesk tickets from survey responses
Automatically generate a new Zendesk ticket the moment a survey response is received in Survey Monkey. Eliminate manual copying and ensure support teams never miss customer inquiries.
📋
Capture every submitted survey field
Map all survey response answers into custom Zendesk ticket fields rather than just basic contact info. Your support team gets complete context immediately upon ticket creation.
🔔
Alert support agents instantly
Notify your support staff immediately when high-priority survey responses arrive. Ensure rapid response times for critical customer feedback and escalations.
🔀
Route tickets based on survey ratings
Send negative survey responses to senior support queues in Zendesk while routing positive feedback to customer success teams. Automate your triage process effortlessly.
🔄
Keep Zendesk tickets updated automatically
Synchronize survey changes and follow-up data directly into existing Zendesk tickets. Maintain accurate records across both platforms without manual intervention.
🔍
Search and update existing contacts
Check for existing user profiles in Zendesk before creating records from survey responses. Prevent duplicate entries and maintain clean customer databases.
Trigger surveys when tickets are solved
Automatically send satisfaction surveys via Survey Monkey the moment a Zendesk ticket is marked as solved. Collect timely feedback on support performance.
Extend your workflow to messaging apps
Connect Survey Monkey and Zendesk to Slack or other messaging tools to broadcast feedback alerts. Keep your entire organization aligned on customer sentiment.
And much more...

Who is Survey Monkey + Zendesk integration for?

Connecting Survey Monkey and Zendesk streamlines feedback management, accelerates support ticket creation, and eliminates manual data entry for growing teams.

Customer success managers
Customer success managers
Support team leads
Support team leads
Operations directors
Operations directors
Customer support agents
Customer support agents
Product managers
Product managers
Quality assurance specialists
Quality assurance specialists
📈
Customer success managers
You're reviewing feedback submissions in Survey Monkey but your support team only finds out about critical issues hours later when someone manually checks the responses, so customer escalations stall — with this integration, every survey response creates a support ticket instantly and your team can act on feedback right away.
🛠️
Support team leads
You're tracking customer satisfaction scores in Survey Monkey but high-priority tickets are missed because data isn't synced with Zendesk, so response times slip — automating both apps means every survey response generates a ticket immediately and your support queue stays current.
📊
Operations directors
You're collecting client feedback through Survey Monkey to measure service quality but leadership demands real-time reporting while your team updates Zendesk by hand, so weekly reviews lack accurate data — connecting these apps means survey answers and support tickets sync automatically so your reporting is always up to date.
👥
Customer support agents
You're handling dozens of customer inquiries daily while survey responses pile up in Survey Monkey without reaching Zendesk, so context is lost during follow-ups — this integration means every survey response is linked to customer profiles instantly and you have full context before replying.
📋
Product managers
You're gathering feature requests via Survey Monkey but user feedback sits disconnected from Zendesk tracking boards, so development priorities lag behind customer needs — automating both apps means feedback turns into actionable tickets seamlessly and your product backlog reflects true user demand.
🗂️
Quality assurance specialists
You're monitoring customer feedback trends in Survey Monkey but audit trails have gaps because survey data and support records live in separate systems, so compliance checks become difficult — with this integration, every customer response and ticket maintain a reliable history for complete auditing.
Our team

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Why choose Integrately to automate Survey Monkey + Zendesk

Build and manage your Survey Monkey + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Survey Monkey + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Survey Monkey to Zendesk?
Frequently Asked Questions
You can connect Survey Monkey to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the integration. You can also connect Slack, Salesforce, and 1,500+ other apps effortlessly.
Can I automatically create a Zendesk ticket from a Survey Monkey response?
Frequently Asked Questions
Can I connect Survey Monkey, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Survey Monkey and Zendesk?
Frequently Asked Questions
How does Survey Monkey handle survey response data in automations?
Frequently Asked Questions
How does Zendesk manage tickets created from integrations?
Frequently Asked Questions
Can I automate Survey Monkey and Zendesk without any coding skills?
Frequently Asked Questions
Is the Survey Monkey and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Survey Monkey or Zendesk With 1500+ Other Apps

Survey Monkey
Popular Survey Monkey Integrations
Connect Survey Monkey to CRMs, email marketing tools, and analytics platforms to capture and act on feedback.
Zendesk
Popular Zendesk Integrations
Sync Zendesk with customer success, chat, and reporting tools to keep your support operations running smoothly.
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Zendesk Integrations arrow right
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