tawk.to + WATI Integration

Integrate tawk.to to WATI in one click, or tell Integrately AI how you want each chat handled. Create contacts, send template messages, update customer attributes, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
Arrow Right
2.
  • WATI
    Send template message in WATI
  • WATI
    Send session message in WATI
  • WATI
    Create contact in WATI
  • WATI
    Update contact attributes in WATI

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Ready Workflows Ready Workflows for tawk.to + WATI Integration

Capture chats, create contacts, send template messages, update attributes, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + WATI Integration

Send WATI message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - WATI integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in WATI notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WATI messages for new tawk.to tickets today - your customers will appreciate it!
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tawk.to + WATI Integration

Create WATI contact from new tawk.to ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WATI. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - WATI integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WATI.

This makes it easy to keep track of your support tickets and contacts in one place.
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tawk.to + WATI Integration

Create WATI contact for new tawk.to chat

When someone completes your tawk.to, a new contact is automatically created in your WATI. This way, you can quickly follow up with the chat and turn them into a customer!

Plus, all of the information from the tawk.to is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a tawk.to - WATI integration set up makes it easy to manage your customer relationships and grow your business.
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tawk.to + WATI Integration

Send WATI message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a WATI message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic WATI message today. Your future self will thank you.
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Connect more apps to your tawk.to + WATI flow

Connect your messaging and customer data to CRMs, spreadsheets, and notification channels the moment a conversation begins. Pick a combination and activate it in one click.

tawk.to
WATI
+
ShopifyShopify (4)
+
HubSpotHubSpot (4)
+
WhatsAppWhatsApp (4)
+
Google SheetsGoogle Sheets (4)
+
GmailGmail (4)
+
SlackSlack (4)
T
S
W
Create a Shopify customer from every new tawk.to chat, and send a template message in WATI.
Every new tawk.to chat automatically creates a customer in Shopify and triggers a WATI template message, keeping your store data current.
T
S
W
When a tawk.to ticket is created, create a Shopify draft order and update customer attributes in WATI.
Support tickets in tawk.to instantly generate a Shopify draft order and update contact attributes in WATI without manual effort.
T
S
W
When a tawk.to chat ends, search for the Shopify customer and send a WATI session message.
Completed tawk.to chats locate the matching Shopify customer and trigger a follow-up session message in WATI.
T
S
W
Use Claude to categorise tawk.to transcripts, create a Shopify customer, and send a WATI template message.
Claude analyses tawk.to transcripts to create targeted Shopify customer records and send personalised WATI templates.

Supported triggers and actions for tawk.to and WATI

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
WATI
WATI Triggers & Actions
Instant
Message is received in WATI
Triggers the automation when a new message is received
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Instant
Reply is received to sent message in WATI
Triggers the automation when a reply is received to a sent message
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Contact is created in WATI
Triggers the automation when a new contact is created
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Instant
Message is read in WATI
Triggers the automation when a message is read by the recipient
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Instant
Message is delivered in WATI
Triggers the automation when a message is delivered
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Send template message in WATI
Sends a reply
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Send session message in WATI
Sends a session message
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Create contact in WATI
Adds a new contact to the database
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Update contact attributes in WATI
Updates contact information with new details
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What can you automate with tawk.to + WATI?

Streamline your live chat and WhatsApp messaging with powerful automated workflows designed for speed and accuracy.

What you can automate?
💬
Trigger WhatsApp messages from live chats automatically
Send instant WhatsApp template messages the moment a new chat starts in tawk.to. Engage website visitors on their preferred channel without manual delay.
📋
Capture every submitted chat field and ticket detail
Map all visitor answers, ticket subjects, and transcript notes directly into your WATI contact attributes and downstream apps. Ensure no detail is left behind during customer handoffs.
🔔
Alert the right team member as soon as a chat begins
Notify your support staff instantly in Slack, Gmail, or WhatsApp whenever a new tawk.to chat or support ticket is created. Response times improve dramatically.
🔀
Route conversations based on submitted visitor data
Send different WATI template messages or assign contacts based on specific criteria or tags submitted during the live chat session. Deliver personalised communication at scale.
🔄
Keep customer records updated as chats progress
Automatically update contact attributes and CRM records when tawk.to chats end or support tickets change status. Maintain a single source of truth across your tech stack.
🔍
Search and update instead of creating duplicate records
Check if a contact already exists in WATI or your CRM before creating a new entry. Prevent cluttered databases and duplicate messaging.
⏱️
Handle chat completion and follow-up messaging
Trigger session messages, feedback requests, or summary emails automatically the moment a tawk.to chat session closes. Close the loop with every customer effortlessly.
🌐
Extend your workflow to Google Sheets, CRMs, and more
Log chat transcripts and contact data into Google Sheets, sync with HubSpot or Shopify, and maintain complete oversight across your entire business stack.
And much more...

Who is tawk.to + WATI integration for?

Connecting tawk.to and WATI eliminates manual data entry between live chats and WhatsApp messaging, helping customer-facing teams respond faster and keep records synchronised.

Support managers
Support managers
Customer success leads
Customer success leads
Account executives
Account executives
Support teams
Support teams
Operations specialists
Operations specialists
Quality analysts
Quality analysts
📈
Support managers
You're overseeing live chat queues and messaging campaigns, but your tracking metrics only update when someone manually exports chat transcripts, so the response time reports you review are always outdated — with this integration, every new chat session updates your metrics instantly and your data stays current.
Customer success leads
You need to engage incoming leads immediately upon website inquiry, but your team discovers new chats hours later, causing delayed responses and lost prospects — automating both apps means every live chat triggers instant WhatsApp communication so you never miss an opportunity.
🤝
Account executives
You answer to clients who expect rapid follow-ups on support tickets and inquiries, but manual handoffs between chat widgets and messaging platforms cause frustrating bottlenecks — this integration means chat transcripts and contact data flow seamlessly into your messaging workflow to keep clients satisfied.
📊
Support teams
The volume of live chats is too high for anyone to keep up by hand, leading to missed tickets and uncontacted website visitors — connecting these apps means every inquiry automatically populates your messaging queue so your team handles high volumes effortlessly.
🔄
Operations specialists
You own the customer onboarding pipeline and depend on support agents to log chat details before messaging campaigns can start, but details frequently get misplaced — automating both apps means customer records and chat data sync instantly across platforms without manual intervention.
📋
Quality analysts
You need a reliable history of customer interactions for auditing, but you keep finding gaps where chat transcripts were never recorded in customer profiles — integrating these apps means every conversation and ticket creates an accurate, complete archive.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate tawk.to + WATI

Build and manage your tawk.to + WATI automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + WATI with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect tawk.to to WATI?
Frequently Asked Questions
You can connect tawk.to to WATI in 1 click using ready workflows on Integrately. Choose a template, connect your accounts, and let Integrately AI set up your messaging automation instantly.
Can I automatically send WhatsApp messages when a new tawk.to chat starts?
Frequently Asked Questions
Can I connect tawk.to, WATI, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for tawk.to and WATI?
Frequently Asked Questions
How are tawk.to chats captured in WATI?
Frequently Asked Questions
Can I update WATI contact attributes when a tawk.to ticket is created?
Frequently Asked Questions
Do I need coding skills to automate tawk.to and WATI?
Frequently Asked Questions
Is the tawk.to and WATI integration free?
Frequently Asked Questions
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You Can Also Connect tawk.to or WATI With 1500+ Other Apps

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WATI
Popular WATI Integrations
Sync WATI with marketing automation, sales pipelines, and team communication tools to streamline your WhatsApp messaging operations.
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