tawk.to + Zendesk Integration

Integrate tawk.to to Zendesk in one click, or tell Integrately AI how you want each chat handled. Log conversations, create tickets, update user profiles, and alert your support team automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for tawk.to + Zendesk Integration

Capture chats, create tickets, update user profiles, and alert your support team, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Zendesk Integration

Create Zendesk ticket for new tawk.to chat

Creating Zendesk tickets automatically for every new tawk.to chat received can help to ensure that each chat is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your tawk.to + Zendesk flow

Send chat transcripts to CRMs, message your support channels, and trigger follow-up actions across your stack. Pick a combination and activate it in one click.

tawk.to
Zendesk
+
SlackSlack (8)
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SalesforceSalesforce (8)
+
Jira Software CloudJira Software Cloud (8)
+
ShopifyShopify (8)
+
Google DriveGoogle Drive (8)
+
MailchimpMailchimp (8)
T
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Create a Zendesk ticket when a chat has started in tawk.to, and notify your support channel in Slack
New tawk.to chats immediately generate a Zendesk ticket and alert your support channel in Slack, keeping your team responsive.
T
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Log every tawk.to transcript in Zendesk, and post the summary to your team channel in Slack
Completed tawk.to transcripts are logged in Zendesk and shared in Slack so your team stays informed without switching tools.
T
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When a Zendesk ticket is updated after a tawk.to chat ends, post the status update in Slack
Zendesk ticket updates following a tawk.to chat are posted directly to Slack, keeping internal stakeholders aligned.
T
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Create a Zendesk user profile from a tawk.to chat, and announce the new contact in Slack
New tawk.to visitors automatically become Zendesk user profiles while your team receives a welcome notification in Slack.
T
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If a tawk.to chat indicates high urgency, tag the Zendesk ticket and alert the priority channel in Slack
Urgent tawk.to chats automatically apply priority tags in Zendesk and notify your escalation team in Slack.
T
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When a Zendesk ticket is solved after a tawk.to conversation, update the user organization and notify Slack
Solved tickets linked to tawk.to chats update user organizations in Zendesk and post a closure note in Slack.
T
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Use Claude to summarise tawk.to chat transcripts, add the summary to Zendesk, and alert Slack
Claude generates concise summaries of tawk.to transcripts, updates Zendesk, and notifies your support team in Slack.
T
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Turn every tawk.to chat into a Zendesk ticket, create a Shopify customer profile, and announce it in Slack
New tawk.to chats create a Zendesk ticket and a Shopify customer record while posting an alert in Slack.

Supported triggers and actions for tawk.to and Zendesk

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with tawk.to + Zendesk?

Streamline your customer service workflows by syncing live chat conversations directly into your helpdesk tickets.

What you can automate?
💬
Create tickets from live chats automatically
Whenever a chat has started in tawk.to, instantly generate a corresponding support ticket in Zendesk. Eliminate manual entry and ensure every visitor inquiry is tracked right away.
📝
Capture complete conversation transcripts
When a transcript is created in tawk.to, sync the full dialogue into Zendesk comments. Give support agents complete context without switching between dashboard tabs.
🔔
Alert your team instantly on new chats
Trigger immediate team notifications whenever a live visitor initiates a conversation. Keep your support staff ready to respond and resolve customer issues faster.
🏷️
Route tickets based on chat categories
Apply specific tags in Zendesk depending on what the customer discusses in tawk.to. Automatically categorize inquiries for technical support, billing, or sales follow-up.
🔄
Keep ticket statuses synchronized
When ticket updates occur or conversations conclude in tawk.to, reflect those changes instantly in Zendesk. Maintain accurate ticket statuses across your entire support desk.
👥
Prevent duplicate user profiles
Automatically check for existing user records in Zendesk before creating new contacts from tawk.to chats. Keep your customer database clean and free of duplicate entries.
✅
Handle ticket resolution workflows
When a ticket is solved in Zendesk following a tawk.to chat, update organization records and close support loops. Keep your team metrics accurate and fully accounted for.
🚀
Extend your workflow to Slack
Connect tawk.to and Zendesk to Slack for multi-app pipelines. Automatically create support tickets and broadcast instant team alerts in your favorite messaging channel.
And much more...

Who is tawk.to + Zendesk integration for?

Customer support teams, helpdesk managers, and service agents who need live chat data seamlessly synchronized with their ticketing system without manual entry.

Support Operations Managers
Support Operations Managers
Customer Support Leads
Customer Support Leads
Client Success Specialists
Client Success Specialists
High-Volume Support Agents
High-Volume Support Agents
Helpdesk Administrators
Helpdesk Administrators
Quality Assurance Auditors
Quality Assurance Auditors
📈
Support Operations Managers
You rely on chat metrics to evaluate team workload, but your helpdesk reports only update when agents manually log conversations, so your dashboards are always lagging behind — this integration means every new chat lands in Zendesk instantly and your performance data stays current.
⚡
Customer Support Leads
You need to triage live visitor inquiries immediately, but delayed ticket creation leaves prospective buyers waiting too long for a response — automating both apps means every tawk.to chat triggers a Zendesk ticket instantly so your team can act without delay.
🤝
Client Success Specialists
You report service resolution progress to key stakeholders, but scattered chat logs make compiling status updates tedious and error-prone — with this integration, every conversation and ticket update stays unified so client reviews reflect complete history.
📥
High-Volume Support Agents
You handle hundreds of daily website inquiries, but copying visitor details into your service desk by hand creates backlogs and missed follow-ups — connecting these apps means every tawk.to chat creates a Zendesk ticket automatically so your queue stays manageable.
🔄
Helpdesk Administrators
You depend on upstream live chat tools to hand off visitor inquiries cleanly, but manual data entry causes missing customer details and broken workflows — automating both apps means visitor data flows straight into Zendesk records without missing a step.
🗂️
Quality Assurance Auditors
You need reliable historical records of all customer interactions, but manual logging leaves frustrating gaps in your audit trails — connecting these apps means every conversation transcript is captured in Zendesk automatically with zero missing records.
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Why choose Integrately to automate tawk.to + Zendesk

Build and manage your tawk.to + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect tawk.to to Zendesk?
Frequently Asked Questions
You can connect tawk.to to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It links tawk.to, Zendesk, and tools like Slack, Salesforce, and Shopify seamlessly.
Can I automatically create Zendesk tickets from tawk.to chats?
Frequently Asked Questions
Can I connect tawk.to, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for tawk.to and Zendesk?
Frequently Asked Questions
How do tawk.to chat transcripts sync to Zendesk?
Frequently Asked Questions
Can I update Zendesk user profiles from tawk.to visitors?
Frequently Asked Questions
Do I need coding skills to integrate tawk.to and Zendesk?
Frequently Asked Questions
Is the tawk.to and Zendesk integration free?
Frequently Asked Questions
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