Textgun SMS + Zendesk Integration

Integrate Textgun SMS to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, send SMS updates, alert support agents, and log communications automatically.

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1.
  • Textgun SMS
    Message is received in Textgun SMS
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Textgun SMS
    Send SMS message in Textgun SMS
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Textgun SMS + Zendesk Integration

Send text alerts, create support tickets, update customer records, notify your team, and log messages, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Textgun SMS Integration

Send Textgun SMS message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Textgun SMS integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Textgun SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Textgun SMS messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Textgun SMS + Zendesk flow

Route support data to CRMs, alert collaboration channels, and store records in cloud storage. Pick a combination and activate it in one click.

Textgun SMS
Zendesk
+
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+
Jira Software CloudJira Software Cloud (3)
+
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Google DriveGoogle Drive (3)
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GmailGmail (3)
Z
T
S
Send a Textgun SMS message and notify your support channel in Slack whenever a new Zendesk ticket is created
New Zendesk tickets trigger an instant Textgun SMS message and a Slack notification, keeping your team and customers aligned immediately.
Z
T
S
Send a confirmation Textgun SMS message when a Zendesk ticket is solved and post the update in Slack
Resolved support issues trigger an automatic Textgun SMS message to the customer and a Slack status update for your team.
Z
T
S
When a Zendesk ticket is updated, send a Textgun SMS follow-up message and notify your team in Slack
Ticket updates trigger immediate Textgun SMS messages and team alerts in Slack to maintain continuous visibility.
Z
T
S
Use Claude to summarise updated Zendesk tickets, send an SMS update via Textgun SMS, and post the summary in Slack
AI analyses ticket changes, drafts a Textgun SMS update, and shares the summary in Slack for rapid team review.

Supported triggers and actions for Textgun SMS and Zendesk

Mix and match to build the exact automation you need

Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Textgun SMS + Zendesk?

Streamline your support operations by syncing Zendesk tickets with Textgun SMS messages instantly.

What you can automate?
📨
Send SMS messages from new tickets automatically
Trigger an instant Textgun SMS message the moment a new support ticket is created in Zendesk, eliminating manual text outreach.
📋
Capture every ticket field and customer detail
Map all submitted ticket parameters and user attributes into your messaging queue instead of only basic contact information.
🔔
Alert support agents as soon as issues arrive
Notify your team immediately when new customer inquiries land in your helpdesk to ensure rapid response times.
🔀
Route communications based on ticket priority
Send urgent escalation texts for high-priority tickets while routing standard inquiries to regular SMS queues.
🔄
Keep customer records updated as tickets change
Synchronize ticket status modifications across your messaging logs so records remain accurate and current.
➕
Add records or update existing entries
Prevent duplicate contacts by searching for existing profiles before creating new entries in your database.
✅
Handle later status changes like ticket resolution
Send automated closing SMS messages and update customer files the moment a support ticket is marked as solved.
🔗
Extend flows to connected team channels
Connect your core support pair with Slack to notify team channels whenever important customer messages are sent.
And much more...

Who is Textgun SMS + Zendesk integration for?

Connecting Textgun SMS and Zendesk means support teams and agents can manage customer tickets and SMS communications without missing critical updates.

Support managers
Support managers
Customer support agents
Customer support agents
Client success managers
Client success managers
Operations teams
Operations teams
Support leads
Support leads
Quality assurance specialists
Quality assurance specialists
📈
Support managers
You track ticket resolution metrics and response times every week, but your reporting dashboards only update when someone manually exports data, so the ticket counts you review are always outdated — automating both apps means every new ticket record syncs instantly and your performance data stays current.
⚡
Customer support agents
You need to act fast on critical client inquiries, but you find out about urgent requests too late because notification channels are disconnected — this integration means every new support ticket triggers instant alerts so you can respond without delay.
🤝
Client success managers
You answer to key clients who want immediate visibility into their support requests, but compiling manual progress updates takes hours of repetitive work — connecting these apps means ticket statuses and SMS updates flow automatically to keep stakeholders informed.
📊
Operations teams
The incoming volume of support inquiries is too high for anyone to keep up by hand, leading to missed customer follow-ups and fragmented communication histories — automating both apps means every ticket and message is handled smoothly without manual intervention.
🔄
Support leads
You depend on frontline agents to hand over escalated customer issues so you can take the next step, but manual handoffs cause bottlenecks and delays — this integration means every escalated ticket is routed instantly to the right reviewer.
📁
Quality assurance specialists
You need a reliable history of all customer interactions for compliance and auditing, but you keep finding gaps where messages or ticket notes were never recorded — integrating these apps means every interaction is logged accurately without missing records.
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Why choose Integrately to automate Textgun SMS + Zendesk

Build and manage your Textgun SMS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Textgun SMS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Textgun SMS to Zendesk?
Frequently Asked Questions
You can connect Textgun SMS to Zendesk instantly using ready-made workflows or Integrately AI. With 1-click setup, you can also link Slack, Jira Software Cloud, and Salesforce in minutes.
Can I automatically send Textgun SMS messages when a new Zendesk ticket is created?
Frequently Asked Questions
Can I connect Textgun SMS, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Textgun SMS and Zendesk?
Frequently Asked Questions
How does Textgun SMS handle message data during ticket synchronization?
Frequently Asked Questions
Can I sync Zendesk user profiles and organizations automatically?
Frequently Asked Questions
Do I need coding skills to automate Textgun SMS and Zendesk?
Frequently Asked Questions
Is the Textgun SMS and Zendesk integration free?
Frequently Asked Questions
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